Head of Compliance Monitoring & Operations

Reporting to the Head of UK Compliance (SMF16 and 17), the Head of Compliance Operations & Monitoring will play a key role in ensuring compliance with all relevant regulations and implementing effective compliance monitoring frameworks. The successful candidate will lead the compliance monitoring function, oversee regulatory operations, and provide strategic guidance to mitigate compliance risks within the business. They will oversee the implementation of effective compliance strategies, streamline operational processes, and maintain the highest standards of integrity while managing risk in a fast-evolving regulatory environment.

This role is responsible for leading the Compliance Operations & Monitoring team to ensure that CFC has a fit for purpose compliance framework and monitoring plan, maintaining compliance with all relevant regulatory requirements. The role holder will work closely with the broader Compliance Team, as well as with members of senior management across the CFC Group.

Your responsibilities will include but not be limited to:

• Overseeing the delivery of high quality and timely technical advice to the business in a practical and commercially focused way in relation to all general (i.e. non-SME) queries.
• Responsible for overseeing the development and execution of the annual Compliance Monitoring Plan.
• Lead and support on suspected and actual regulatory and policy breach or incident investigations (non-SME), escalating findings and recommendations to the UK Head of Compliance.
• Work with the UK Head of Compliance to develop the annual Compliance Plan.
• Represent and deputise for the UK Head of Compliance as required.
• Ensuring that conflicts of interest procedures and processes are designed and operating effectively.
• Ensuring team complete pre and post bind review of sanctions alerts in a timely manner.
• Ensuring complaint handling procedures and processes are designed and operating effectively.
• Maintaining key performance indicators (KPIs) to measure the effectiveness of compliance operations, including alert volumes, false positive rates, and investigation times.
• Developing, enhancing and maintaining compliance owned framework, policies, procedures and guidance documents.
• Monitoring and overseeing an annual review and update of Compliance owned policies.
• Preparing the Compliance Monitoring updates for Compliance and Risk Committee, Boards and other meetings as required.
• Preparing regulatory returns for UK Head of Compliance approval.

About you

You can demonstrate solid (minimum 10 years) technical compliance exposure to monitoring and operational processes, ideally acquired working at a Lloyd’s Coverholder or UK based company market insurer. As well as this, you will have:

• Deep technical knowledge of the UK regulatory landscape, including FCA and Lloyd’s requirements.
• A proactive approach to improving processes and a consistent drive to enhance the compliance framework.
• Experience in designing and implementing internal and external regulatory controls.
• Line management experience within a Compliance function.
• The initiative to work independently and the confidence to take responsibility for decisions made.
• Proven experience in undertaking compliance monitoring reviews.

Core Values

• Love what you do: We show up each day ready to take on the world. Our passion and intensity set us apart and makes the difference to our colleagues, customers, brokers and carriers.
• Challenge everything: We’re never afraid to question the way that things are done and we constantly challenge ourselves and others to make things better.
• Have fun, be good: Insurance is a serious business, but we don’t take ourselves too seriously. We make it fun to work at CFC, we welcome all viewpoints, and we treat everyone how we would expect to be treated.