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- Tasks: Manage employee relations matters and provide expert advice to leaders across the UK and US.
- Company: Join CFC, a dynamic company passionate about transforming the insurance industry.
- Benefits: Enjoy a collaborative culture, opportunities for growth, and a fun work environment.
- Why this job: Shape global employee relations while working with a high-performing team in a fast-paced setting.
- Qualifications: Experience in complex ER matters and strong knowledge of UK and US employment law required.
- Other info: CIPD qualification is desirable; background in financial services or tech is a plus.
The predicted salary is between 43200 - 72000 £ per year.
Employee Relations Manager
Department: HR & Payroll
Employment Type: Permanent – Full Time
Location: London
Description
You’ll work in close partnership with HR Business Partners to support leaders in managing a wide range of ER cases and advising on best practice. This is a hands-on role requiring strong employment law expertise, sound judgement and a proactive approach to de-escalating and resolving ER matters before they become formal.
This role offers the opportunity to shape our ER approach globally and play a key role within a high-performing and collaborative People Team.
About the role
- Act as the first point of contact for all ER matters, both informal and formal, across the UK and US.
- Provide expert advice to managers on a wide range of issues including conduct, capability, absence, grievances and disciplinary matters
- Support and coach managers on informal resolution and performance conversations to minimise escalation.
- Work in partnership with HR Business Partners to ensure ER matters are managed fairly and consistently, in line with CFC’s values, policies and relevant employment legislation.
- Monitor ER trends and identify opportunities for proactive intervention, policy updates or manager training.
- Provide risk-based advice that supports both employee experience and commercial outcomes.
- Maintain up-to-date knowledge of employment law in the UK and US, ensuring consistent and compliant advice is provided in each jurisdiction.
- Support the development and implementation of ER policies and guidance across multiple geographies.
- Deliver learning and development sessions for line managers to improve confidence and capability in handling people matters.
- Collaborate with HR Business Partners on people plans, structural changes and people-related projects.
- Support delivery of HR change initiatives such as restructures, acquisitions or culture and engagement programmes.
- Assist in the facilitation of performance and talent review cycles, contributing insights from an ER perspective.
- Reporting and Analysis
- Maintain accurate ER case records and produce regular reports and insights to identify key trends, risks and opportunities.
- Present findings and recommendations to senior stakeholders to inform decision-making and continuous improvement.
About you
- Significant experience in managing complex ER matters, ideally in fast-paced or high-growth environments.
- Strong knowledge of UK employment law and practical experience managing cases in the US.
- Ability to assess risk, apply employment law and offer practical, business-aligned solutions.
- Experience supporting organisational change including restructures, mergers or TUPE transfers.
- Excellent interpersonal and influencing skills, with the ability to advise and challenge constructively at all levels.
- Analytical approach with experience in identifying ER trends and using data to inform decisions.
- High levels of integrity, professionalism and confidentiality when handling sensitive issues.
- CIPD qualification or equivalent experience (desirable).
- Background in the financial services or technology sectors (preferred but not essential).
Core Values
We show up each day ready to take on the world. Our passion and intensity set us apart and makes the difference to our colleagues, customers, brokers and carriers.
Challenge everything:
We’re never afraid to question the way that things are done and we constantly challenge ourselves and others to makes things better.
Have fun, be good:
Insurance is a serious business, but we don’t take ourselves too seriously. We make it fun to work at CFC, we welcome all viewpoints, and we treat everyone how we would expect to be treated.
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Employee Relations Manager employer: CFC
Contact Detail:
CFC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Employee Relations Manager
✨Tip Number 1
Familiarise yourself with the latest UK and US employment laws, as this role requires a strong understanding of both jurisdictions. Being well-versed in current legislation will not only boost your confidence but also demonstrate your commitment to staying informed.
✨Tip Number 2
Network with professionals in the HR and Employee Relations field, especially those who have experience in fast-paced environments. Engaging with others can provide valuable insights and may even lead to referrals or recommendations for the position.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed complex ER cases in the past. Highlighting your hands-on experience will show that you can handle the challenges of the role effectively.
✨Tip Number 4
Demonstrate your analytical skills by being ready to discuss how you've identified trends in employee relations and used data to inform decisions. This will showcase your ability to contribute to continuous improvement within the organisation.
We think you need these skills to ace Employee Relations Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in employee relations, particularly in managing complex ER matters. Emphasise your knowledge of UK and US employment law, as well as any specific achievements in previous roles that align with the job description.
Craft a Compelling Cover Letter: In your cover letter, express your passion for employee relations and how your proactive approach can benefit the company. Mention specific examples of how you've successfully resolved ER issues in the past and how you can contribute to shaping their ER approach globally.
Showcase Your Interpersonal Skills: Highlight your excellent interpersonal and influencing skills in both your CV and cover letter. Provide examples of how you've effectively advised and coached managers on ER matters, demonstrating your ability to communicate at all levels.
Demonstrate Analytical Abilities: Include any experience you have in analysing ER trends and using data to inform decisions. This could be in the form of reports or insights you've previously presented to senior stakeholders, showcasing your analytical approach to employee relations.
How to prepare for a job interview at CFC
✨Know Your Employment Law
Brush up on your knowledge of UK and US employment law, as this role requires strong expertise in both jurisdictions. Be prepared to discuss specific laws and how they apply to various employee relations scenarios.
✨Demonstrate Proactive Problem-Solving
Showcase your ability to de-escalate situations and resolve issues before they become formal. Prepare examples from your past experience where you successfully managed complex ER matters through proactive intervention.
✨Highlight Your Coaching Skills
Since the role involves supporting and coaching managers, be ready to discuss your approach to mentoring others. Share instances where you've helped leaders improve their handling of employee relations issues.
✨Align with Company Values
Familiarise yourself with CFC's core values and be prepared to explain how your personal values align with theirs. Emphasising your passion for the role and your commitment to creating a positive workplace culture will resonate well with the interviewers.
