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- Tasks: Support brokers using our digital platform and manage live chat inquiries.
- Company: CFC is a fast-growing insurance company focused on digital solutions.
- Benefits: Enjoy a dynamic work environment with opportunities for career growth in the insurance sector.
- Why this job: Join a multi-disciplinary team and tackle exciting challenges in digital customer service.
- Qualifications: Customer service experience and strong computer skills are essential; passion for insurance is a plus.
- Other info: Full-time position based in London, perfect for high school and college students looking to kickstart their careers.
The predicted salary is between 28800 - 43200 £ per year.
CFC City Of London, England, United Kingdom
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Join to apply for the Customer Service Specialist – Insurance role at CFC
CFC City Of London, England, United Kingdom
Join to apply for the Customer Service Specialist – Insurance role at CFC
Talent Acquisition Specialist at CFC Underwriting, Ltd.
Job Description:
You will be a core member of CFC’s platform support team, a fast growing business unit that is responsible for providing excellent customer service to all brokers using CFC\’s digital platform, increasing the proportion of business that we are writing through online channels.
Our Platform Support Specialists play a vital role in supporting end-to-end digital customer journeys for anyone using our digital underwriting platform. You’ll be involved in all aspects of servicing our customers, engaging with our brokers, and managing the live chat function.
You’ll be working in a multi-disciplinary team where technology expertise, customer service and underwriting are united in one function, providing a culture where we are constantly striving to improve the broker experience. Digital distribution is constantly evolving so you’ll be faced with an exciting set of challenges not seen in traditional underwriting roles.
Key Responsibilities:
- Respond to and manage enquiries from brokers in a timely and professional manner;
- Provide first class broker servicing through our live chat function;
- Managing the platform team inbox and logging submissions;
- Issuing policies, mid-term adjustments and other documentation;
- Chasing outstanding items such as subjectivities and renewals
- Handling platform referrals quickly and producing quotations within agreed service standards;
- Chasing new business quotations that we are keen to secure;
- Explain the features, advantages and benefits of our products available on the platform, answering coverage and wording queries with confidence;
- Carry out daily risk reviews of broker generated quotes on the platform, to ensure the profitability of the portfolio.
- Carrying out proactive broker engagement in order to get feedback on the platform;
About You:
- Proven customer service experience, dealing with customers both via email and telephone
- Computer literacy with strong skills in Outlook, Word and particularly Excel
- A strong interest in developing a career in the insurance sector
- Strong organisational skills with the ability to prioritise work to meet tight deadlines and turnaround times
- Excellent level of attention to detail including accurate written and numeracy skills
- Good communications skills, courtesy and patience
Seniority level
-
Seniority level
Associate
Employment type
-
Employment type
Full-time
Job function
-
Job function
Other
-
Industries
Insurance
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Customer Service Specialist – Insurance employer: CFC
Contact Detail:
CFC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Specialist – Insurance
✨Tip Number 1
Familiarise yourself with CFC's digital platform and its features. Understanding how the platform works will not only help you answer queries more effectively but also demonstrate your genuine interest in the role during any discussions.
✨Tip Number 2
Brush up on your customer service skills, especially in handling live chat interactions. Practising scenarios where you respond to broker inquiries quickly and professionally can give you an edge in demonstrating your capabilities.
✨Tip Number 3
Network with professionals in the insurance sector, particularly those who work in customer service roles. Engaging with them can provide insights into the industry and may even lead to referrals that could boost your application.
✨Tip Number 4
Stay updated on the latest trends in digital distribution within the insurance industry. Showing that you are knowledgeable about current challenges and innovations can set you apart as a candidate who is ready to contribute to CFC's growth.
We think you need these skills to ace Customer Service Specialist – Insurance
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Customer Service Specialist in the insurance sector. Familiarise yourself with the key tasks mentioned in the job description, such as managing enquiries and providing first-class service through live chat.
Tailor Your CV: Highlight your customer service experience prominently in your CV. Use specific examples that demonstrate your ability to handle enquiries via email and telephone, as well as your proficiency with tools like Outlook, Word, and Excel.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the insurance industry and your commitment to excellent customer service. Mention how your skills align with the role's requirements, particularly your organisational skills and attention to detail.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. Ensure that your written communication reflects the high standards expected in a customer service role.
How to prepare for a job interview at CFC
✨Showcase Your Customer Service Skills
Make sure to highlight your previous customer service experience during the interview. Be prepared to share specific examples of how you've successfully handled customer inquiries, especially in a fast-paced environment.
✨Familiarise Yourself with Digital Platforms
Since the role involves working with a digital underwriting platform, it’s beneficial to have a basic understanding of how such platforms operate. Research CFC's platform and be ready to discuss how you can contribute to enhancing the broker experience.
✨Demonstrate Strong Communication Skills
Effective communication is key in this role. Practice articulating your thoughts clearly and confidently, as you'll need to explain product features and benefits to brokers. Consider doing mock interviews to refine your delivery.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and how you handle challenging situations. Think of scenarios where you had to manage tight deadlines or difficult customers, and prepare to discuss your approach and outcomes.
