At a Glance
- Tasks: Engage with brokers, manage live chat, and provide top-notch customer service.
- Company: Join CFC, a dynamic insurance firm revolutionising digital underwriting.
- Benefits: Enjoy a full-time role with opportunities for growth and a fun work culture.
- Other info: Work in a vibrant London office with a focus on continuous improvement and collaboration.
- Why this job: Be part of an innovative team that values passion, challenges norms, and fosters a supportive environment.
- Qualifications: Customer service experience, strong computer skills, and a keen interest in insurance are essential.
The predicted salary is between 28800 - 43200 £ per year.
You will be a core member of CFC’s platform support team, a fast growing business unit that is responsible for providing excellent customer service to all brokers using CFC's digital platform, increasing the proportion of business that we are writing through online channels. Our Platform Support Specialists play a vital role in supporting end-to-end digital customer journeys for anyone using our digital underwriting platform. You’ll be involved in all aspects of servicing our customers, engaging with our brokers, and managing the live chat function. You’ll be working in a multi-disciplinary team where technology expertise, customer service and underwriting are united in one function, providing a culture where we are constantly striving to improve the broker experience. Digital distribution is constantly evolving so you’ll be faced with an exciting set of challenges not seen in traditional underwriting roles.
About the role
- Respond to and manage enquiries from brokers in a timely and professional manner;
- Provide first class broker servicing through our live chat function;
- Managing the platform team inbox and logging submissions;
- Issuing policies, mid-term adjustments and other documentation;
- Chasing outstanding items such as subjectivities and renewals;
- Handling platform referrals quickly and producing quotations within agreed service standards;
- Chasing new business quotations that we are keen to secure;
- Explain the features, advantages and benefits of our products available on the platform, answering coverage and wording queries with confidence;
- Carry out daily risk reviews of broker generated quotes on the platform, to ensure the profitability of the portfolio;
- Carrying out proactive broker engagement in order to get feedback on the platform;
- General ad-hoc administrative duties as required.
About you
- Proven customer service experience, dealing with customers both via email and telephone;
- Computer literacy with strong skills in Outlook, Word and particularly Excel;
- A strong interest in developing a career in the insurance sector;
- Strong organisational skills with the ability to prioritise work to meet tight deadlines and turnaround times;
- Excellent level of attention to detail including accurate written and numeracy skills;
- Good communications skills, courtesy and patience.
Core Values
- Love what you do: We show up each day ready to take on the world. Our passion and intensity set us apart and makes the difference to our colleagues, customers, brokers and carriers.
- Challenge everything: We’re never afraid to question the way that things are done and we constantly challenge ourselves and others to make things better.
- Have fun, be good: Insurance is a serious business, but we don’t take ourselves too seriously. We make it fun to work at CFC, we welcome all viewpoints, and we treat everyone how we would expect to be treated.
Customer Service Specialist – Insurance in London employer: CFC
CFC is an exceptional employer that fosters a dynamic and inclusive work culture in the heart of London, where innovation meets customer service excellence. As a Customer Service Specialist, you will benefit from ongoing professional development opportunities while being part of a collaborative team that values passion, creativity, and a commitment to improving the broker experience. With a focus on fun and respect, CFC ensures that every employee feels valued and empowered to challenge the status quo in the evolving insurance landscape.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Specialist – Insurance in London
✨Tip Number 1
Familiarise yourself with CFC's digital platform and its features. Understanding how the platform works will not only help you answer queries more effectively but also demonstrate your genuine interest in the role during any discussions.
✨Tip Number 2
Brush up on your customer service skills, especially in handling live chat interactions. Practising responses to common broker queries can give you the confidence to engage effectively during the interview process.
✨Tip Number 3
Network with professionals in the insurance sector, particularly those who work in customer service roles. This can provide you with insights into the industry and may even lead to valuable connections that could support your application.
✨Tip Number 4
Prepare to discuss how you would handle challenging situations with brokers. Think of examples from your past experience where you successfully resolved issues, as this will showcase your problem-solving skills and ability to maintain professionalism under pressure.
We think you need these skills to ace Customer Service Specialist – Insurance in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant customer service experience, particularly in the insurance sector. Emphasise skills like communication, organisation, and attention to detail, as these are crucial for the role.
Craft a Compelling Cover Letter:Write a cover letter that showcases your passion for customer service and the insurance industry. Mention specific experiences where you successfully managed customer enquiries or improved service delivery.
Showcase Technical Skills:Since the role involves using digital platforms, highlight your computer literacy, especially with Outlook, Word, and Excel. Provide examples of how you've used these tools to enhance customer interactions or streamline processes.
Demonstrate Cultural Fit:In your application, reflect on CFC's core values. Share examples of how you embody their principles, such as challenging the status quo or making work enjoyable while maintaining professionalism.
How to prepare for a job interview at CFC
✨Showcase Your Customer Service Skills
Since the role focuses heavily on customer service, be prepared to share specific examples of how you've successfully handled customer inquiries in the past. Highlight your ability to remain calm and professional under pressure.
✨Familiarise Yourself with Digital Platforms
As you'll be working with a digital underwriting platform, it’s beneficial to have a basic understanding of how such platforms operate. Research CFC's platform and be ready to discuss how you can contribute to enhancing the broker experience.
✨Demonstrate Strong Communication Skills
Effective communication is key in this role. Practice articulating your thoughts clearly and concisely, especially when discussing complex insurance concepts. Be ready to answer questions about how you would handle live chat interactions.
✨Emphasise Your Organisational Abilities
The job requires managing multiple tasks simultaneously. Prepare to discuss your time management strategies and how you prioritise tasks to meet tight deadlines, ensuring that you can handle the fast-paced environment.
