CFC is seeking an experienced Complaints Lead to own the end-to-end complaints journey in London. You will lead a small team, oversee investigation and resolution, and ensure compliance with regulatory standards while driving continuous improvement through robust reporting and root-cause analysis.
You will collaborate with Claims and other stakeholders to deliver efficient customer outcomes and build the operating model across processes, technology and resourcing.
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Complaints Lead & Process Owner employer: CFC
CFC in London is an exceptional employer, offering a vibrant work culture that fosters collaboration and innovation. As a Cyber Catastrophe & Portfolio Risk Actuary, you'll benefit from unparalleled growth opportunities while working at the forefront of cyber risk management, all within a supportive environment that values your insights and contributions.
