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- Tasks: Support claims operations by enhancing processes and ensuring compliance.
- Company: CFC is a dynamic insurance company focused on innovation and efficiency.
- Benefits: Enjoy a full-time role with opportunities for growth and collaboration.
- Why this job: Be part of a team driving operational excellence in a fast-paced environment.
- Qualifications: Strong organisational skills and critical thinking are essential.
- Other info: This role offers a chance to work closely with senior management.
The predicted salary is between 36000 - 60000 £ per year.
Claims Operations Analyst
Department: Claims
Employment Type: Permanent – Full Time
Location: UK – London
Reporting To: Charley Gardner
Description
About the role
- Develop a deep understanding of CFC’s end-to-end claims process and the operations of different entities.
- Stay up-to-date with regulatory requirements and developments related to claims handling, and communicate necessary steps to the Claims leadership team.
- Assess and streamline claims team processes and procedures to enhance performance, accuracy, governance, and monitoring.
- Create and maintain documents such as processes, procedures, and guidelines, and monitor adherence.
- Produce and update claims process mapping and flows.
- Collaborate with the Management Information team to improve claims reporting and dashboards.
- Work with the Product Governance Specialist to understand claims metrics and provide data and analysis to demonstrate customer outcomes monitoring.
- Review claims system functionality and work with IT to drive efficiencies and implement system changes.
- Investigate and respond to claims audit recommendations.
- Handle ad-hoc Claims Operations tasks and projects as required.
About you
- Strong organizational skills, excellent time management, and the ability to juggle multiple tasks and meet deadlines.
- Critical thinker with strong problem-solving skills.
- Exceptional written and oral communication skills, with attention to detail and the ability to communicate professionally with various stakeholders, including senior management.
- Ability to work both autonomously and as part of a team in a high-paced environment.
Core Values
We show up each day ready to take on the world. Our passion and intensity set us apart and makes the difference to our colleagues, customers, brokers and carriers.
Challenge everything:
We’re never afraid to question the way that things are done and we constantly challenge ourselves and others to makes things better.
Have fun, be good:
Insurance is a serious business, but we don’t take ourselves too seriously. We make it fun to work at CFC, we welcome all viewpoints, and we treat everyone how we would expect to be treated.
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Claims Operations Analyst employer: CFC
Contact Detail:
CFC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Claims Operations Analyst
✨Tip Number 1
Familiarise yourself with CFC’s claims process and the regulatory landscape in the UK and EU. Understanding these elements will not only help you during interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Network with current or former employees of CFC, especially those in the claims department. They can provide valuable insights into the company culture and expectations, which can be a great advantage during your application process.
✨Tip Number 3
Prepare to discuss specific examples of how you've improved processes or efficiencies in previous roles. This will showcase your problem-solving skills and ability to contribute to operational improvements at CFC.
✨Tip Number 4
Stay updated on industry trends and challenges in claims handling. Being knowledgeable about current issues will allow you to engage in meaningful conversations during interviews and show that you're proactive about your professional development.
We think you need these skills to ace Claims Operations Analyst
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Claims Operations Analyst position. Understand the key responsibilities and required skills, so you can tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience related to claims operations or similar roles. Use specific examples that demonstrate your organisational skills, problem-solving abilities, and communication proficiency.
Craft a Strong Cover Letter: Write a compelling cover letter that not only outlines your qualifications but also expresses your enthusiasm for the role at CFC. Mention how your skills align with their needs and how you can contribute to operational efficiencies.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects attention to detail, which is crucial for the Claims Operations Analyst role.
How to prepare for a job interview at CFC
✨Understand the Claims Process
Before your interview, make sure you have a solid grasp of CFC's end-to-end claims process. Familiarise yourself with how different entities operate within the claims handling framework, as this knowledge will demonstrate your commitment and readiness for the role.
✨Stay Updated on Regulations
Research current regulatory requirements related to claims handling in the UK and EU. Being able to discuss recent developments and their implications during your interview will show that you are proactive and knowledgeable about the industry.
✨Showcase Your Problem-Solving Skills
Prepare examples from your past experiences where you've successfully identified issues and implemented solutions. Highlighting your critical thinking and problem-solving abilities will resonate well with the interviewers, especially given the role's focus on operational efficiencies.
✨Communicate Effectively
Practice articulating your thoughts clearly and professionally. Since the role involves collaboration with various stakeholders, showcasing your exceptional written and oral communication skills during the interview is crucial. Be prepared to discuss how you would communicate complex information to different audiences.
