At a Glance
- Tasks: Guide clients through the claims process and ensure fair settlements.
- Company: Join a dynamic insurance company with a focus on innovation and teamwork.
- Benefits: Permanent full-time role with opportunities for growth and development.
- Other info: Fun work environment that values diverse viewpoints and collaboration.
- Why this job: Be part of a passionate team that challenges the status quo in the insurance industry.
- Qualifications: Experience in broking or underwriting, with strong communication skills.
The predicted salary is between 36000 - 60000 £ per year.
Claims Adjuster, Emerging Risks
Department: Claims
Employment Type: Permanent - Full Time
Location: UK - London
Reporting To: Margaret Murphy
Description
At CFC, we know that an insurance policy is only as strong as the claims service behind it. That’s why we’ve built a powerhouse in-house claims team—driven, highly qualified, and laser-focused on delivering fast, effective solutions for our clients. Our claims handlers are true experts, bringing specialist, real-world experience that’s directly relevant to the people we serve.
Now, our innovative Emerging Risk Team is on the lookout for an experienced Claims Adjuster to help us raise the bar even higher. You’ll play a pivotal role in ensuring our policyholders, brokers, underwriters, and capacity providers receive the exceptional service we’re known for. This is your chance to work side-by-side with talented colleagues across Claims, Underwriting, Finance, IT, and Products, all while navigating the cutting edge of the insurance industry.
About the role
As a Claims Adjuster at CFC, you’ll be the reassuring voice and steady hand guiding clients through the claims process. You’ll lead fair settlements, champion customer service, and help us set new standards for excellence.
What You’ll Do:
- Ensure our claims department continues to deliver outstanding TPA services for capacity providers, always upholding Treating Customers Fairly (TCF) and Conduct Risk principles.
- Proactively manage claims from first notification of loss to settlement, analysing coverage, legal liability, and quantum within delegated authorities.
- Build strong relationships with policyholders, brokers, underwriters, and capacity providers—delivering a customer experience that sets us apart.
- Guarantee prompt, accurate reserving, pursue third-party recoveries, and minimize claims leakage.
- Identify and escal**ate** key issues to the Emerging Risks Claims Manager and Claims Director as needed.
- Support the Emerging Risks Claims Manager, Claims Director, and the wider claims team, collaborating closely with underwriters and providing valuable feedback on claims trends and product development.
About you
We’re looking for a passionate claims professional with a background in broking or underwriting within the Lloyd’s/London market. If you thrive in a fast-paced environment and are eager to grow with a forward-thinking team, we want to hear from you!
You’ll Bring:
- CII qualification (or working towards it)
- Excellent verbal and written communication skills
- A confident grasp of insurance policy wordings across multiple territories
- Experience with ECF (a strong advantage)
Core Values
Love what you do:
We show up each day ready to take on the world. Our passion and intensity set us apart and makes the difference to our colleagues, customers, brokers and carriers.
Challenge everything:
We’re never afraid to question the way that things are done and we constantly challenge ourselves and others to makes things better.
Have fun, be good:
Insurance is a serious business, but we don’t take ourselves too seriously. We make it fun to work at CFC, we welcome all viewpoints, and we treat everyone how we would expect to be treated.
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Claims Adjuster, Emerging Risks in City of London employer: CFC
CFC is an excellent employer, offering a dynamic work culture in the heart of London where collaboration and innovation thrive. Employees benefit from comprehensive training and development opportunities, including support for CII qualifications, ensuring personal and professional growth. With a commitment to exceptional service and a focus on employee well-being, CFC provides a rewarding environment for those looking to make a meaningful impact in the insurance industry.
StudySmarter Expert Advice🤫
We think this is how you could land Claims Adjuster, Emerging Risks in City of London
✨Dive Into Industry Networking Events
Get your foot in the door by attending insurance industry events and conferences. Not only will you learn about the latest trends, but you'll also meet potential employers and industry peers. Check out local chapters of professional bodies like the Chartered Insurance Institute for valuable meetups.
✨Use LinkedIn to Your Advantage
Don’t underestimate the power of LinkedIn in the insurance world. Engage with industry content, join relevant groups, and connect with professionals at companies you admire (like CFC). A thoughtful message explaining your interest can really make a difference!
✨Look Out for Graduate Schemes
Many firms in insurance have structured graduate programmes. Keep an eye on application windows and utilise your university's career services for insider tips. These schemes are designed to develop talent and often lead to permanent roles after your initial training.
✨Leverage Your Current Connections
Got friends or family in the industry? Now’s the time to reach out! Personal referrals can give you a head start, so let them know you're on the lookout for full-time opportunities at places like CFC. Don’t shy away from asking for a coffee chat; you never know what doors it might open!
We think you need these skills to ace Claims Adjuster, Emerging Risks in City of London
Some tips for your application 🫡
Highlight Your Analytical Skills:In insurance, we love a candidate who can crunch numbers and analyse data effectively. When crafting your CV, make sure to showcase any relevant coursework or experiences that highlight your analytical abilities, especially if you’ve tackled risk assessment or financial modelling.
Showcase Industry Knowledge:Don’t be shy about your knowledge of the insurance sector! We want to see that you've done your homework on current trends, regulations, and challenges in the industry. Mention any relevant projects or studies you’ve completed that demonstrate your understanding of the field in your cover letter.
Craft a Compelling Cover Letter:Your cover letter should tell us why you’re passionate about insurance. Share any personal experiences or what drew you into this profession. We’re looking for enthusiasm and a clear motivation for why you want to be part of our team at CFC.
Tailor Your CV for the Role:Don't just send a generic CV! Focus on tailoring it specifically for the insurance role at CFC. Highlight relevant skills such as risk management, customer service experience, or any certifications you've earned in the industry to make your application stand out.
How to prepare for a job interview at CFC
✨Know Your Numbers: Insurance Fundamentals
Brush up on your understanding of key insurance concepts, like underwriting principles and risk assessment. Expect the interviewer at CFC to throw some technical questions your way, so be ready to demonstrate your grasp of these essentials.
✨Showcase Your Analytical Side
In the insurance world, it's all about data. Prepare to discuss any analytical tools or methodologies you've used in past experiences. If you have a portfolio of projects where you've tackled complex data, bring that along to impress the team!
✨Prepare for Behavioural Questions
As a full-timer at CFC, they'll want to know how you handle real-life scenarios, not just theory. Think about challenges you've faced in teamwork or customer service, and how those experiences can relate to a career in insurance.
✨Know the Company Culture Inside Out
Understanding CFC's values and workplace culture is essential. Don’t just memorise their mission statement; think about how your personal values align with theirs. This will show your genuine interest in being part of their team long-term.
