CFC is seeking a Complaints Lead in London to own the end-to-end complaints journey, from notification through resolution. You will lead a small team, ensure regulatory compliance, and drive improvements by turning insights into action across processes, technology and resourcing.
You’ll bring proven complaints handling experience, Lloyd’s market understanding, and strong analytical and leadership skills to build robust reporting and stakeholder engagement.
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Head of Complaints & Operations Excellence in City of London employer: CFC
CFC in London is an exceptional employer, offering a vibrant work culture that fosters collaboration and innovation. As a Cyber Catastrophe & Portfolio Risk Actuary, you'll benefit from unparalleled growth opportunities while working at the forefront of cyber risk management, all within a supportive environment that values your insights and contributions.
