CFC Underwriting is seeking an experienced Complaints Lead to own the end-to-end complaints journey, from notification through investigation to resolution. You will lead a small team, drive operating model improvements across processes and technology, and ensure regulatory compliance while delivering customer-centric outcomes.
The role emphasizes collaboration with Claims and other stakeholders to optimise investigations and outcomes. An FCA-regulated environment background is beneficial.
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Senior Complaints Lead — Insurance (Lloyd's) employer: CFC Underwriting
CFC Underwriting is an exceptional employer that fosters a collaborative and innovative work culture in the heart of London. As a Finance Transformation Analyst, you will have access to extensive professional development opportunities, allowing you to enhance your skills while contributing to meaningful process changes that drive the company's success. With a focus on employee growth and a commitment to excellence, CFC Underwriting offers a dynamic environment where your contributions are valued and recognised.
