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- Tasks: Lead a team to enhance operational processes and ensure business continuity.
- Company: Dynamic insurance company focused on growth and innovation.
- Benefits: Gain management experience, work in a collaborative environment, and enjoy a fun workplace culture.
- Why this job: Make a real impact while developing your leadership skills in a supportive team.
- Qualifications: Experience in operations and strong organisational skills required.
- Other info: Opportunity for career growth in a vibrant and engaging atmosphere.
The predicted salary is between 36000 - 60000 £ per year.
The operations team is a cornerstone in driving change and scaling the business in line with our ambitious growth trajectory. We focus on driving efficiencies and best practices throughout our underwriting processes, challenge how CFC operates today and work at setting up all teams for additional growth.
This Operations Support Team Leader 12 month FTC will be responsible for our operational resilience and business continuity programme, overseeing regular testing and reviews and ensuring our framework is kept up to date. This role will give someone the opportunity to gain management experience and will work with numerous teams across the business in an extremely collaborative and positive team environment.
In this role you are responsible for handling, monitoring and enhancing centralised processes across the business. This includes:
- Conducting underwriting file reviews
- Overseeing centralised underwriting guidance
- Handling change requests for our quote and bind platform
- Managing our underwriting authority process
You will create and track service standards to ensure the team are providing an invaluable service to the business. Not only will you perform these activities yourself, but you will also line-manage a team of coordinators to ensure the highest standards of quality and consistency are met. You will be responsible for training and mentoring the team.
About you: You will be a self-starter who is extremely organised and process driven. We are looking for someone with a good understanding of both the insurance market and support functions who has worked in an operational role previously. The successful candidate must be able to engage with multiple levels of management and stakeholders and have solid business and technical acumen.
You will have a proven ability to multi-task, with previous experience in a role managing several initiatives concurrently of varying sizes. You will bring proven management experience, including successfully line managing a small team, and demonstrate strong skills in adaptability, time management, and a commitment to excellence.
Core Values:
- Love what you do: We show up each day ready to take on the world. Our passion and intensity set us apart and makes the difference to our colleagues, customers, brokers and carriers.
- Challenge everything: We're never afraid to question the way that things are done and we constantly challenge ourselves and others to make things better.
- Have fun, be good: Insurance is a serious business, but we don’t take ourselves too seriously. We make it fun to work at CFC, we welcome all viewpoints, and we treat everyone how we would expect to be treated.
Operations Support Team Leader in London employer: CFC Underwriting
Contact Detail:
CFC Underwriting Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Support Team Leader in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with yours. This will help you stand out and show that you're genuinely interested in being part of the team.
✨Tip Number 3
Practice your responses to common interview questions, but keep it natural. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your achievements effectively.
✨Tip Number 4
Don’t forget to follow up after your interview! A simple thank-you email can go a long way in leaving a positive impression. Plus, it shows your enthusiasm for the role and keeps you on their radar.
We think you need these skills to ace Operations Support Team Leader in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Operations Support Team Leader role. Highlight your experience in operational roles and any management experience you have. We want to see how your skills align with our goals!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can contribute to our team. Be sure to mention specific examples from your past that demonstrate your abilities.
Showcase Your Organisational Skills: Since we're looking for someone who is organised and process-driven, make sure to highlight these skills in your application. Share examples of how you've successfully managed multiple initiatives or improved processes in previous roles.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at CFC Underwriting
✨Know Your Operations Inside Out
Before the interview, make sure you understand the key operations processes mentioned in the job description. Familiarise yourself with underwriting file reviews and centralised guidance. This will help you speak confidently about how you can enhance these processes.
✨Showcase Your Management Skills
Be ready to discuss your previous management experience. Prepare examples of how you've successfully led a team, handled multiple initiatives, and improved processes. Highlight your adaptability and commitment to excellence, as these are crucial for the role.
✨Engage with Stakeholders
Since the role involves engaging with various levels of management and stakeholders, think of instances where you've effectively communicated or collaborated with different teams. This will demonstrate your ability to work in a collaborative environment, which is key for this position.
✨Embrace the Company Culture
Familiarise yourself with the company's core values: passion, challenging the status quo, and having fun. Be prepared to share how your personal values align with theirs. Showing that you fit into their culture can set you apart from other candidates.
