At a Glance
- Tasks: Lead the Tech Bar and provide hands-on support for end-user technology services.
- Company: Dynamic tech company in London with a focus on innovation and user experience.
- Benefits: Permanent full-time role with opportunities for growth and development.
- Other info: Fast-paced environment with a focus on continuous improvement and collaboration.
- Why this job: Make a real impact by ensuring smooth technology operations for your colleagues.
- Qualifications: Strong technical skills in Windows, Mac, and Microsoft 365; leadership experience preferred.
The predicted salary is between 55000 - 65000 £ per year.
You will be part of the Technology Operations team, helping to deliver a reliable, high-quality end-user technology service across the London office. This is a hands-on role with plenty of variety, supporting colleagues across the business and helping keep day-to-day technology services running smoothly.
As the EUT Technical Lead, you will act as a key technical contact in the London office, providing hands-on support, guiding onsite engineers and service analysts, and helping maintain a consistent, high standard of service. You will be expected to lead by example, using strong technical knowledge, practical problem-solving, and a clear focus on delivery.
This role is well suited to someone who enjoys being close to the day-to-day operation, is comfortable dealing with technical issues in a fast-paced environment, and can balance hands-on support with coordination, escalation management, and process adherence. You will also help support the AV service in the London office where needed, without owning that function.
About the role:
- Lead the London Tech Bar and onsite team, providing clear direction and technical guidance.
- Act as a senior escalation point for complex issues and major incidents.
- Build trusted relationships with stakeholders, including leadership and VIP users.
- Support onboarding, desk moves, rollouts, and key operational initiatives.
- Drive continuous improvement through insight, feedback, and service data.
- Maintain processes, documentation, and a high standard of delivery in a regulated environment.
- Support meeting room technology and AV readiness for key events.
About you:
You’re a technically strong, proactive professional who enjoys leading from the front and making a visible impact in a fast-paced environment. You combine hands-on expertise with strong organisation and communication skills, and you’re comfortable taking ownership — whether that’s resolving critical issues, supporting senior stakeholders, or improving how services are delivered.
- Strong hands-on experience across Windows, Mac, Microsoft 365, and endpoint support.
- Proven ability to lead within an onsite support environment and guide others.
- Experience managing escalations, major incidents, and high-priority issues.
- Solid understanding of ITIL-based service management principles.
- Highly organised, able to prioritise and manage competing demands.
- Strong stakeholder skills, with experience supporting VIP users and sensitive requests.
- Experience in regulated environments, with a focus on process and confidentiality.
- Exposure to operational activities such as onboarding, moves, and rollouts.
- Comfortable working across global teams and contributing to shared outcomes.
- Some experience with projects, service improvements, or AV/meeting room support.
- Confident producing clear documentation and service reporting.
EUT Technical Lead in London employer: CFC Underwriting
As an EUT Technical Lead in our London office, you will thrive in a dynamic and supportive work culture that prioritises employee growth and development. We offer a range of benefits, including opportunities for continuous improvement and hands-on leadership experience, all while working in a vibrant city known for its innovation and diversity. Join us to make a meaningful impact in a fast-paced environment where your technical expertise and proactive approach will be valued and rewarded.
StudySmarter Expert Advice🤫
We think this is how you could land EUT Technical Lead in London
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what CFC Underwriting values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges CFC Underwriting might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at CFC Underwriting!
✨Direct Apply to CFC Underwriting
Let's not forget to apply directly through the CFC Underwriting website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace EUT Technical Lead in London
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at CFC Underwriting.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at CFC Underwriting. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at CFC Underwriting
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
