At a Glance
- Tasks: Handle E&O and PI claims, ensuring excellent service and proactive communication.
- Company: CFC, a dynamic insurance company with a focus on innovation and teamwork.
- Benefits: Permanent full-time role with opportunities for growth and development.
- Other info: Fun work environment that values diverse viewpoints and personal growth.
- Why this job: Join a passionate team and make a real impact in the specialty claims space.
- Qualifications: Experience in claims handling and strong customer service skills required.
The predicted salary is between 36000 - 60000 £ per year.
An experienced claims professional is required to further strengthen CFC’s claims team and to ensure that CFC delivers a high-quality claims service to policyholders, brokers, underwriters and capacity providers. We are seeking a conscientious and hardworking claims professional with experience with Errors & Omissions (E&O) / Professional Indemnity (PI) claims within the professions space (architects, engineers, miscellaneous professionals, accountants, and design and construction).
About the role
The Claims Adjuster, Professions will work closely with CFC colleagues within the Claims, Underwriting, Finance, IT and Products teams whilst being subject to all relevant legal and statutory (including FCA and Lloyd’s) requirements and obligations. Proactively handle Errors & Omissions (E&O) and Professional Indemnity (PI) claims on behalf of CFC’s capacity providers from first notification of loss to settlement within the scope of CFC’s delegated authorities. Foster good relationships with policyholders, brokers, underwriters and capacity providers, and drive excellent customer service. Actively work with a panel of response vendors during claims incidents. Ensure that there is prompt and accurate reserving, identifying and pursuing relevant third party recoveries and seeking to reduce claims leakage. Working closely with underwriters providing feedback on claims issues/trends and the Products team concerning the development of CFC’s products and wordings.
About you
We are looking for a candidate who is passionate about Specialty claims and continuing to develop in a growing environment. You will also have:
- Experience at dealing with external stakeholders in a customer service or consultancy environment.
- The ability to prioritise where necessary, identifying deadlines such as those stipulated within lawsuits, demand letters and in addressing claims queries.
- The capability of managing the work involved in a variety of Specialty Claims.
Core Values
- Love what you do: We show up each day ready to take on the world. Our passion and intensity set us apart and makes the difference to our colleagues, customers, brokers and carriers.
- Challenge everything: We’re never afraid to question the way that things are done and we constantly challenge ourselves and others to make things better.
- Have fun, be good: Insurance is a serious business, but we don’t take ourselves too seriously. We make it fun to work at CFC, we welcome all viewpoints, and we treat everyone how we would expect to be treated.
Claims Adjuster, Professions employer: CFC Underwriting
CFC is an exceptional employer that fosters a dynamic and supportive work environment in the heart of London. With a strong emphasis on employee growth, we offer continuous development opportunities and encourage our team to challenge the status quo while delivering outstanding service to our clients. Our vibrant culture promotes collaboration and fun, making CFC not just a workplace, but a community where passion and professionalism thrive.
StudySmarter Expert Advice🤫
We think this is how you could land Claims Adjuster, Professions
✨Network Like a Pro
Get out there and connect with people in the industry! Attend events, join online forums, or even hit up LinkedIn. The more you engage with others, the better your chances of landing that Claims Adjuster role.
✨Show Off Your Skills
When you get the chance to chat with potential employers, don’t hold back! Share your experience with E&O and PI claims, and highlight how you've tackled challenges in the past. We want to see your passion for specialty claims shine through!
✨Follow Up
After any interviews or networking chats, drop a quick follow-up message. It shows you're keen and keeps you on their radar. A simple 'Thanks for the chat, looking forward to hearing from you!' can go a long way.
✨Apply Through Our Website
Don’t forget to apply directly through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our awesome team at CFC.
We think you need these skills to ace Claims Adjuster, Professions
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Claims Adjuster role. Highlight your experience with Errors & Omissions and Professional Indemnity claims, as well as any relevant skills that match what we're looking for.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about specialty claims and how your background makes you a perfect fit for our team at CFC.
Showcase Your Stakeholder Experience:Since we value strong relationships with policyholders and brokers, be sure to include examples of how you've successfully managed external stakeholders in your previous roles.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at CFC Underwriting
✨Know Your Claims Inside Out
Make sure you brush up on your knowledge of Errors & Omissions (E&O) and Professional Indemnity (PI) claims. Familiarise yourself with the specifics of how these claims work, especially in relation to professions like architects and engineers. This will show that you're not just a candidate, but someone who truly understands the field.
✨Showcase Your Stakeholder Skills
Since the role involves dealing with various external stakeholders, be prepared to discuss your experience in customer service or consultancy environments. Think of specific examples where you've successfully managed relationships and resolved issues, as this will highlight your ability to foster good relationships.
✨Demonstrate Your Problem-Solving Ability
Prepare to talk about how you've handled complex claims situations in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers, focusing on how you identified problems, prioritised tasks, and achieved positive outcomes. This will showcase your proactive approach to claims management.
✨Embrace the Company Culture
CFC values passion, fun, and a willingness to challenge the status quo. During your interview, let your personality shine through and express your enthusiasm for the role. Share how you align with their core values and how you can contribute to a positive team environment.
