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- Tasks: Lead a dynamic team providing top-notch support to brokers and underwriters.
- Company: Join a forward-thinking company in the heart of London.
- Benefits: Competitive salary, career development, and a supportive work environment.
- Why this job: Make a real impact in the insurance industry while developing your leadership skills.
- Qualifications: 3+ years in insurance or customer service with strong organisational skills.
- Other info: Exciting opportunity for growth in a fast-paced, collaborative setting.
The predicted salary is between 36000 - 54000 £ per year.
The Broker Support Team Leader role will lead the Broker support team, a newly formed business unit that is responsible for providing first-class administrative support, which is essential to the smooth, day-to-day running of our underwriting function. This team offers dedicated assistance to brokers and underwriters across our teams, helping ensure underwriting operations run efficiently and effectively. You will oversee a small team of direct reports and play a key role in executing our centralised policy administration strategy. You’ll also be instrumental in ensuring quality and efficiency across our products and services. You’ll oversee the administration of the end-to-end underwriting process from logging and processing submissions on CFC’s underwriting system to binding and servicing policies. You’ll work closely with CFC underwriters and underwriting assistants.
Key Responsibilities
- Effective management and development of the team including workload management and centralised task management.
- Ensuring the team adhere to agreed upon SLAs.
- Conduct policy administration training and onboarding.
- Ensuring the team is providing excellent administrative support to underwriting teams and service to brokers.
- Managing the underwriting central inboxes and ensuring we are hitting our submission SLAs.
- Servicing quotes requests within CFC’s portfolio framework.
- Oversee centralised processes, allocating tasks to multiple teams across our underwriting function and ensuring SLAs are met.
- Answering broker phone calls and triaging or managing queries.
- General ad-hoc administrative duties as required.
Skills, Knowledge & Expertise
- At least 3 years' experience in insurance or in a customer service role.
- Strong organisational skills with the ability to prioritise work to meet tight deadlines and turnaround times.
- Resilient and able to operate effectively and accurately under pressure.
- Excellent level of attention to detail including accurate written and numeracy skills.
- Computer literacy with strong skills in Outlook, Word and particularly Excel.
- Good communications skills, courtesy and patience.
Broker Support Team Leader employer: CFC Underwriting
Contact Detail:
CFC Underwriting Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Broker Support Team Leader
✨Tip Number 1
Network like a pro! Reach out to your connections in the insurance industry and let them know you're on the lookout for opportunities. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for interviews by practising common questions related to team leadership and administrative support. We recommend role-playing with a friend or using online resources to get comfortable with your responses.
✨Tip Number 3
Showcase your organisational skills! During interviews, share specific examples of how you've managed workloads or improved processes in previous roles. This will demonstrate your ability to lead the Broker Support Team effectively.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Broker Support Team Leader
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Broker Support Team Leader role. Highlight your experience in insurance and customer service, and don’t forget to showcase your organisational skills and attention to detail!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team. Mention specific experiences that relate to managing teams and providing excellent administrative support.
Showcase Your Skills: We want to see your skills in action! Be sure to include examples of how you've successfully managed workloads, met SLAs, and provided top-notch service to brokers or clients in your application.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to see what you bring to the table!
How to prepare for a job interview at CFC Underwriting
✨Know Your Stuff
Make sure you understand the ins and outs of the Broker Support Team Leader role. Familiarise yourself with the underwriting process and the specific responsibilities mentioned in the job description. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Leadership Skills
Since this role involves managing a team, be prepared to discuss your leadership style and experiences. Think of examples where you've successfully led a team or improved processes. Highlight your ability to manage workloads and ensure quality service, as these are key aspects of the job.
✨Demonstrate Your Organisational Skills
The job requires strong organisational skills, so come ready to discuss how you prioritise tasks and manage deadlines. You might want to share specific tools or methods you use to stay organised, especially when under pressure. This will show that you can handle the demands of the role effectively.
✨Prepare Questions for Them
Interviews are a two-way street, so think of insightful questions to ask about the team dynamics, company culture, and expectations for the role. This not only shows your interest but also helps you gauge if the company is the right fit for you. Plus, it gives you a chance to engage in a meaningful conversation!
