At a Glance
- Tasks: Support brokers with enquiries and improve their experience through our platform.
- Company: Dynamic insurance company focused on innovation and collaboration.
- Benefits: Full-time role with opportunities for growth and development.
- Other info: Fun work environment that values creativity and teamwork.
- Why this job: Join a passionate team and make a real impact in the insurance industry.
- Qualifications: A-level education and strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
As a core member of our Platform team—a growing, business-critical unit—you’ll help deliver our digital distribution strategy and increase the proportion of business written through online channels. This is a hands-on role at the intersection of underwriting and technology, focused on improving broker experience at speed and scale.
As a Platform Support specialist, you will:
- Be the first line of support for brokers: Respond to enquiries promptly and professionally, primarily via our live chat and shared inbox.
- Own platform operations end-to-end: Log submissions, issue policies and MTAs, and prepare other documentation accurately and on time.
- Keep momentum on deals: Chase outstanding items (e.g., subjectivities, renewals) and proactively follow up on quotations we’re keen to secure.
- Handle referrals and produce quotes: Turn around platform referrals quickly and consistently within agreed service standards.
- Advise with confidence: Explain product features, advantages, and benefits; answer coverage and wording queries clearly and helpfully.
- Safeguard portfolio performance: Conduct daily risk reviews of broker-generated quotes to maintain underwriting quality and profitability.
- Drive continuous improvement: Engage proactively with brokers to gather feedback that helps us refine the platform and elevate the experience.
- Support where needed: Carry out ad-hoc administrative tasks to keep the team running smoothly.
The candidate will have outstanding organisation skills, and be able to prioritise effectively and meet tight deadlines. You will be an excellent communicator and be able to engage with both brokers and colleagues. You must be educated to a minimum of A-level standard, with a view to studying towards CII certification.
Core Values
- Love what you do: We show up each day ready to take on the world. Our passion and intensity set us apart and makes the difference to our colleagues, customers, brokers and carriers.
- Challenge everything: We’re never afraid to question the way that things are done and we constantly challenge ourselves and others to make things better.
- Have fun, be good: Insurance is a serious business, but we don’t take ourselves too seriously. We make it fun to work at CFC, we welcome all viewpoints, and we treat everyone how we would expect to be treated.
Platform Support Specialist employer: Cfc Recruitment
CFC is an exceptional employer located in the vibrant city of London, offering a dynamic work culture that fosters innovation and collaboration. As a Platform Support Specialist, you will benefit from a supportive environment that prioritises employee growth through continuous learning opportunities, including pathways to CII certification. With a focus on passion, fun, and challenging the status quo, CFC ensures that every team member feels valued and engaged in their work.
