At a Glance
- Tasks: Support investment management software and solve complex technical issues for global asset managers.
- Company: Join Charles River Development, a leader in investment management solutions.
- Benefits: Enjoy competitive pay, flexible work options, and comprehensive health benefits.
- Other info: Diverse and inclusive workplace with opportunities for professional growth and community engagement.
- Why this job: Make a real impact in finance while developing your analytical and problem-solving skills.
- Qualifications: Degree in Finance, Economics, or Computer Science; strong analytical skills required.
The predicted salary is between 45000 - 50000 £ per year.
About the Role
Successful Support Engineers are investigative problem-solvers who combine investment industry knowledge, technical aptitude, and strong analytical thinking to resolve complex business and system challenges for some of the world's largest asset managers.
Company Profile
Charles River provides an end-to-end solution to automate front and middle office investment management functions across asset classes on a single platform.
Delivered as a hosted service, the solution improves data quality and investment professional productivity, controls risk and lowers technology costs.
Charles River serves more than 350 investment firms in over 40 countries in the institutional asset and fund management, private wealth, alternative investments, insurance, banking, and pension markets.
Charles River was acquired by State Street in October 2018.
Background
Success in this role requires exceptional analytical and troubleshooting skills.
Application Support Analysts investigate complex business and technical issues across investment workflows, system configurations, integrations, market‑data feeds, and databases.
Successful candidates are able to form hypotheses, analyse evidence, identify root causes, and drive issues through resolution.
They are equally comfortable discussing investment workflows with portfolio managers and traders as they are collaborating with engineers, implementation consultants, and product specialists.
Responsibilities
- Provide application support for Charles River IMS via email, telephone, and web conferencing.
- Investigate complex business and technical issues spanning investment workflows, data, configurations, integrations, and system behavior.
- Analyze application logs, database records, reconciliation breaks, and other diagnostic information to identify root causes.
- Distinguish software defects from configuration, data, or operational issues.
- Understand and support client‑specific workflows, customizations, and integrations.
- Collaborate with Product Engineering on software defects, enhancement requests, and complex investigations.
- Leverage internal expertise, documentation, knowledge bases, and cross‑functional teams to progress investigations efficiently.
- Provide clients and colleagues with best‑practice guidance, solution recommendations, and workarounds where appropriate.
- Independently manage investigations, communicate findings, and provide clear recommendations to stakeholders.
- Proactively manage client cases, set expectations, and maintain high levels of customer satisfaction.
- Escalate significant risks, service‑impacting issues, or blockers as appropriate.
Skills, Experience & Qualifications Required
Business/Personal
Essential
- University degree, preferably in Finance, Economics, Business, Computer Science, or Engineering.
- Knowledge of investment management concepts, financial instruments, and buy‑side investment workflows.
- Experience interacting with business and technical users in a client‑facing environment.
- Strong analytical, investigative, and problem‑solving skills.
- Excellent written and verbal communication skills.
- Ability to prioritize effectively and perform under pressure.
- Self‑motivated with a strong sense of ownership and accountability.
- Demonstrated interest in continuous learning and professional development.
Highly Desirable
- Experience with Order Management Systems (OMS), Investment Management Systems (IMS), or similar enterprise financial platforms.
- Application support experience within front‑office or buy‑side investment management environments.
- Experience troubleshooting enterprise software and configurable Saa S platforms.
- Experience investigating workflow, integration, reconciliation, or data‑related issues.
- Knowledge of FIX protocol, market data, interfaces, and financial system integrations.
- Experience performing structured root‑cause analysis.
- Financial certifications such as CFA, IMC, Claritas, or CISI.
- Technical
Essential
- Experience with relational databases preferably Microsoft SQL Server or Oracle.
- Basic SQL skills, including data querying and analysis.
Desirable
- Intermediate or advanced SQL proficiency.
- Experience diagnosing complex application or system issues.
- Exposure to scripting or programming languages such as Python, Java, C#, VBA, Perl, or C++.
Benefits
Work, Live and Grow.
We make all efforts to create a great work environment.
Our benefits packages are competitive and comprehensive.
Details vary by location, but you may expect generous medical care, insurance and savings plans among other perks.
You'll have access to a flexible Work Program to help you match your needs and our wealth of development programs and educational support will help you reach your full potential.
Inclusion, Diversity and Social Responsibility
We truly believe our employees' diverse backgrounds, experiences and perspectives are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients.
We warmly welcome candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality.
Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader.
You will have tools to help balance your professional and personal life, paid volunteer days, matching gift program and access to employee networks that help you stay connected to what matters to you.
Equal Opportunity Statement
State Street is an equal opportunity and affirmative action employer.
As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.
Discover more at State Street. com/careers.
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Application Support Analyst, Charles River Development, Officer employer: CFA Institute
M&G plc is an exceptional employer that prioritises employee wellbeing and professional growth, offering a comprehensive benefits package including an 18% pension scheme, generous annual leave, and robust family support policies. Our inclusive work culture fosters collaboration and innovation, ensuring that every team member can thrive while contributing to our mission of providing confidence in financial solutions. Located in a vibrant area, we embrace flexible working arrangements to support a healthy work-life balance.
