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- Tasks: Manage customer orders and ensure timely delivery of products.
- Company: Join CF Industries, a leader in clean energy solutions.
- Benefits: Competitive pay, supportive team culture, and growth opportunities.
- Why this job: Be part of a mission-driven team making a real impact on sustainability.
- Qualifications: Customer service experience and strong communication skills.
- Other info: Dynamic work environment with opportunities for career advancement.
The predicted salary is between 28800 - 48000 £ per year.
At CF Industries, our mission is to provide clean energy to feed and fuel the world sustainably. Our employees are focused on safe and reliable operations, environmental stewardship, and disciplined capital and corporate management. By joining CF, you will be part of a team that brings their varied experiences, wide-ranging knowledge and diverse talents together to deliver important work and you’ll be able to pursue complex, exciting opportunities that help you continue to grow and achieve your potential in different areas.
You’ll take pride in working for a company that lives its values and where you can be yourself at work, as part of an authentic team that encourages you to share your views and opinions. Our eight manufacturing complexes in the United States, Canada, and the United Kingdom, an unparalleled storage, transportation and distribution network in North America, and logistics capabilities enabling a global reach underpin our strategy to leverage our unique capabilities to accelerate the world’s transition to clean energy.
Function: Supply Chain
Job Summary:
The Role: Working as part of the Customer Service team, providing high quality customer service by proactively managing the process of orders for both fertiliser and process chemicals efficiently and professionally. Via the hauliers, organising the delivery of the product to customers. This is an end-to-end process, from order to delivery, both of which are managed through this role. Working regionally.
Accountable for:
- Delivery – product delivered on time and in full.
- Booking hauliers to ensure agreed delivery timelines are met.
- Ad hoc analytics & planning – provide Customer Service Manager with data, as required.
- To administer and process orders with current terms and conditions of sale.
- To plan and organise the accurate movement of finished products to satisfy the requirements of distributor and farmer customers.
- Ensuring orders are entered onto the system correctly and in a timely manner, guaranteeing accurate invoices to customers.
- To support customers and hauliers out of hours.
- To consistently investigate, check and raise credit applications and process customer complaint settlements professionally.
Your Skills:
- Commercial awareness (experience of customer service or distribution service)
- Adding value through awareness and communication of key metrics and ability to deliver objectives
- Deadlines met as required.
- Working end to end from initial order to delivery.
- Robust internal/external communication and interpersonal skills – proven administrative, persuading/influencing ability; excellent telephone manner and data recording.
- Able to resolve diverse customer problems logically and effectively.
- Diligent with the ability to remain calm and focused under pressure.
- Dynamic – capable dealing with shifting priorities.
If you need any assistance seeking a job opportunity at CF Industries, or if you need a reasonable accommodation with the application process, please contact us at talentacquisition@cfindustries.com.
Customer Account Specialist in Chester employer: CF Industries
Contact Detail:
CF Industries Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Account Specialist in Chester
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those already working at CF Industries. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Research CF Industries, their mission, and how they operate. This will show you're genuinely interested and ready to contribute to their clean energy goals.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family. Focus on common customer service scenarios and how you'd handle them, so you can showcase your problem-solving skills during the real deal.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It’s a nice touch that keeps you on their radar and shows your enthusiasm for the role.
We think you need these skills to ace Customer Account Specialist in Chester
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Account Specialist role. Highlight your relevant experience in customer service and supply chain management, showing us how you can add value to our team.
Showcase Your Skills: We want to see your commercial awareness and communication skills shine through. Use specific examples from your past roles to demonstrate how you've successfully managed customer relationships and resolved issues.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key achievements stand out. This helps us quickly see why you're a great fit!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at CF Industries
✨Know Your Stuff
Before the interview, make sure you understand CF Industries' mission and values. Familiarise yourself with their focus on clean energy and customer service. This will help you align your answers with what they’re looking for and show that you’re genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since the role is all about providing high-quality customer service, prepare examples from your past experiences where you successfully managed customer orders or resolved issues. Highlight your communication skills and how you’ve handled pressure in previous roles.
✨Be Ready for Scenario Questions
Expect questions that ask how you would handle specific situations, like a delivery delay or a customer complaint. Think through these scenarios beforehand and be ready to explain your thought process and the steps you would take to resolve the issue.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the tools they use for order management, or how they measure success in the Customer Service team. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
