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For Companies At a Glance
- Tasks: Provide expert support and advice on payroll software to help clients succeed.
- Company: Join Cezanne, a leading provider of Cloud HR and Payroll solutions.
- Benefits: Enjoy 28 days leave, health insurance, and a flexible work culture.
- Why this job: Be part of a fast-growing company with opportunities for career development.
- Qualifications: Experience in technical support or payroll, with strong problem-solving skills.
- Other info: Collaborative environment with regular social events and a focus on continuous learning.
The predicted salary is between 36000 - 60000 £ per year.
Overview
Join to apply for the Support Consultant – Payroll role at Cezanne HR
About Cezanne
We\’re Cezanne – nice to meet you!
Cezanne is the leading UK headquartered provider of modern, Cloud HR and Payroll software and services for UK and international businesses. Trusted by thousands of HR and Payroll professionals across virtually every business sector, our systems liberate users from everyday admin and makes it easier for companies to connect, engage, manage, compensate, develop and retain their people wherever they are.
With a history of doubledigit revenue growth every year, we have ambitious plans to achieve more! Our aim today, as it always has been, is to provide forwardthinking HR and Payroll solutions backed by amazing support and a collaborative culture that helps our people and business thrive.
About The Role
We are seeking a proactive and experienced Support Consultant to join our team. In this pivotal role, you will serve as a trusted advisor to our clients, providing advanced technical support, troubleshooting complex issues, and delivering consultative guidance. This is a fantastic opportunity for someone looking to build their career in a fastgrowing company, with pathways to develop knowledge and specialisation within our Customerfacing teams.
Responsibilities
- Deliver in-depth product expertise and strategic advice to customers through our HubSpot platform, helping them maximise the value of our HR and Payroll software
- Troubleshooting issues related to the HR and Payroll system such as system errors, data discrepancies and payroll calculation issues
- Maintain knowledge on industry best practices for HR and Payroll legislation
- Lead clientfacing calls and provide tailored solutions to meet customer needs
- Collaborate with the Customer Success and Product teams to identify trends, suggest improvements, and influence product roadmaps
- Create and maintain advanced support documentation, FAQs, and training materials
- Stay updated on product updates and features to ensure expertlevel service delivery
- Continuous learning and development of technical skills and knowledge to better support customers
- Escalate complex technical issues to 2nd line team and development as needed
Qualifications
Essential:
- Knowledge of payroll legislation and payroll processing
- A minimum of 12 months of experience in technical support, payroll support customer success, or a similar role within SaaS
- Excellent troubleshooting and problem-solving skills with the ability to explain technical concepts to nontechnical audiences
- Strong written and verbal communication skills, with a customer-centric mindset
- Ability to work independently and manage competing priorities in a fast-paced environment
Desirable:
- Bachelor\’s degree or equivalent experience in a related field
- Familiarity with HR and Payroll software or processes
- Experience/familiarity working with API
Personal Skills
- You take ownership of your role and proactively seek ways to improve processes and outcomes
- You are a natural problem solver, always seeking the best solutions for clients
- You thrive in collaborative environments and enjoy mentoring and sharing knowledge
- You are adaptable, able to manage multiple projects and evolving priorities
Benefits
- 28 days annual leave + bank holidays
- A day off for your birthday
- £250 working from home budget
- Health Insurance, Life Assurance, and Income Protection
- Employee assistance program
- Buy and sell annual leave
- A culture built on flexibility and trust
- Regular social events, remotely and in person
Seniority level
- Not Applicable
Employment type
- Full-time
Job function
- Other
Industries
- Human Resources Services
London, England, United Kingdom
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Support Consultant - Payroll employer: Cezanne HR
Contact Detail:
Cezanne HR Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support Consultant - Payroll
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Cezanne HR on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common questions related to payroll and technical support. We recommend using the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your problem-solving skills.
✨Tip Number 3
Show off your passion for continuous learning! Mention any recent courses or certifications you've completed that relate to payroll legislation or HR software. It shows you're proactive and ready to grow with us.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at Cezanne HR.
We think you need these skills to ace Support Consultant - Payroll
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Support Consultant role. Highlight your experience with payroll legislation and technical support, as this will show us you understand what we're looking for.
Show Off Your Problem-Solving Skills: We love a good problem solver! In your application, share specific examples of how you've tackled complex issues in the past. This will help us see how you can bring that expertise to our team.
Keep It Clear and Concise: When writing your application, clarity is key. Use straightforward language and avoid jargon. We want to see your communication skills shine through, especially since you'll be explaining technical concepts to clients.
Apply Through Our Website: Don't forget to submit your application through our website! It's the best way for us to receive your details and ensures you're considered for the role. Plus, it makes the process smoother for everyone involved.
How to prepare for a job interview at Cezanne HR
✨Know Your Payroll Stuff
Make sure you brush up on payroll legislation and processing before the interview. Cezanne is looking for someone who can demonstrate a solid understanding of these concepts, so be ready to discuss your experience and any relevant knowledge you have.
✨Show Off Your Troubleshooting Skills
Prepare to share specific examples of how you've tackled technical issues in the past. Think about times when you resolved complex problems or helped clients understand technical concepts. This will showcase your problem-solving abilities and customer-centric mindset.
✨Be Ready to Collaborate
Cezanne values teamwork, so come prepared to discuss how you've worked with others in previous roles. Highlight any experiences where you collaborated with different teams to improve processes or deliver better solutions for clients.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the company culture, the team you'll be working with, or how they approach continuous learning and development. This shows your genuine interest in the role and helps you assess if it's the right fit for you.