Customer Success Manager (Payroll software)

It’s Monday morning, and your first call is with an HR Manager who’s delighted, as the payroll automation you helped configure last month has eliminated hours of manual checks and reduced errors at month end. Later, you’re reviewing payroll and HR usage data with another customer, spotting an opportunity to optimise how employee changes flow seamlessly from HR into payroll. In the afternoon, you introduce a customer to a lesser‑known feature in Cezanne HR & Payroll that simplifies onboarding and ensures new starters are payroll‑ready from day one. You finish the day by sharing customer feedback with our Product team, insights that will help shape the payroll and HR experience for hundreds of customers. That’s life as a Customer Success Manager at Cezanne: helping customers realise real value from their HR and payroll software, building trusted relationships, and playing a key role in how we scale customer success as we grow.

About Cezanne: We’re Cezanne, nice to meet you! We’re a customer‑first business with a powerful cloud HR and Payroll platform that helps organisations manage their people, processes, and pay with confidence. Our Customer Success team has grown significantly over the past year, driven by a relentless focus on customer value, low churn, and outstanding satisfaction. That focus was recognised when we were named 2025 Gamechanger Team of the Year – a reflection of the impact our Customer Success team has on customers and the wider business. This role means joining a team that sets the standard for how customer success is done.

Why this role is exciting: This role is ideal if you already have experience working with customers and want to deepen your impact – particularly within HR and payroll software. You might come from:

• Customer Success or Account Management.
• Payroll software, managed payroll services, or HRIS.
• HR, finance, or payroll operations.
• Software support or implementation roles.

If you enjoy building relationships, understanding complex customer needs, and helping customers get maximum value from their systems – especially where HR and payroll intersect – you’ll thrive here.

What You Will Do:

• Own and build trusted relationships with a portfolio of customers.
• Help customers adopt and optimise HR and payroll functionality, ensuring they realise full value.
• Act as a strategic partner, understanding customer goals across HR, payroll, and operations.
• Monitor customer health, usage, and risk, stepping in proactively when needed.
• Identify opportunities for automation and process improvement at scale.
• Gather and share customer feedback with Product, Support, and Implementation teams.
• Work closely with Support and Implementation to deliver a seamless customer journey.
• Support renewals by clearly demonstrating value and outcomes.
• Celebrate customer successes and advocate for them internally.

What We Are Looking For:

• Have experience working with payroll software or payroll‑related processes.
• Understand how HR and payroll systems work together (or are keen to deepen this knowledge).
• Are organised and comfortable managing multiple customers and priorities.
• Enjoy building rapport and becoming a trusted advisor.
• Have a proactive, problem‑solving mindset.
• Are curious about technology, automation, and data‑driven decision making.
• Communicate clearly and confidently with a range of stakeholders.
• Take ownership and follow through on commitments.

Experience in Customer Success, HR, payroll, or HR/payroll software is highly desirable, but mindset and customer focus matter just as much.

Perks of Working with Us:

• Join the 2025 Gamechanger Team of the Year.
• A friendly, collaborative Customer Success team that genuinely supports each other.
• Training and development across HR and payroll software.
• Access to tools like HubSpot and other customer success technology.
• The opportunity to shape how we deliver Customer Success as we grow.

Benefits:

• 28 days annual leave plus bank holidays.
• A day off for your birthday.
• £250 working‑from‑home budget.
• Health Insurance, Life Assurance, and Income Protection.
• Employee Assistance Programme.
• Buy and sell annual leave.
• A culture built on flexibility and trust.
• Regular social events, remote and in person.

Cezanne HR is an equal opportunity employer, and we value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.