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- Tasks: Lead a team to deliver exceptional customer service in-store and online.
- Company: Join CeX, a dynamic company with a focus on growth and inclusivity.
- Benefits: Enjoy flexible hours, generous staff discounts, and professional development opportunities.
- Why this job: Be part of a supportive management team and drive performance with fresh ideas.
- Qualifications: Strong leadership skills and a passion for customer service.
- Other info: Opportunities for career growth across 600+ stores in the UK and beyond.
The predicted salary is between 28800 - 43200 £ per year.
As part of the role you will:
- Contribute to, and actively drive an environment of great customer service, both in store and online.
- Be part of a management team with full operational control of your store, from stock control to merchandising & everything in between.
- Drive performance through structured KPIs.
- Receive on-the-job training and development, support from all departments, and access to an online learning structure.
- Contribute to the training and development of your team.
- Bring fresh ideas to the business.
Working at CeX:
- Professional Development: We believe in investing in our people to ensure that they grow alongside our business and offer coaching, training and succession plans to set you up for a rewarding career with CeX.
- Our Working Environment: We can be flexible with your working time, and we like to celebrate successes from across the company with rewards and incentives such as company events and prizes. We have an Employee Assistance Program available to all staff.
- Generous Staff Discount: Discount on CeX products.
- Equality & Diversity: We are an equal opportunity employer, we celebrate individuality, and we have a casual dress code.
- Opportunities: CeX has over 600 stores across the UK and other territories such as Spain, Mexico, Netherlands, Italy. You could have the potential to expand your skills and experience by supporting other UK stores or other territories.
Team Leader in Northampton employer: CeX Franchising
Contact Detail:
CeX Franchising Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Leader in Northampton
✨Tip Number 1
Network like a pro! Reach out to current or former employees at CeX on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Research CeX’s values and recent news. Show us that you’re not just another candidate but someone who genuinely cares about contributing to our customer service excellence.
✨Tip Number 3
Practice makes perfect! Get a mate to do a mock interview with you. Focus on how you’d drive performance and contribute to team development – we want to see your leadership skills shine!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows us you’re serious about joining the CeX family.
We think you need these skills to ace Team Leader in Northampton
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see how excited you are about contributing to great customer service and being part of our management team.
Tailor Your CV: Make sure to customise your CV to highlight relevant experience that aligns with the responsibilities mentioned in the job description. We love seeing how your skills can drive performance and bring fresh ideas to our business!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your key achievements and experiences stand out without unnecessary fluff.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at CeX Franchising
✨Know Your Stuff
Before the interview, make sure you understand CeX's values and what they stand for. Familiarise yourself with their customer service approach and how they drive performance through KPIs. This will show that you're genuinely interested in the role and the company.
✨Showcase Your Leadership Skills
As a Team Leader, you'll need to demonstrate your ability to manage and develop a team. Prepare examples of how you've successfully led a team in the past, focusing on training, development, and driving performance. Be ready to discuss how you can bring fresh ideas to the business.
✨Be Ready for Situational Questions
Expect questions that assess how you'd handle specific situations, especially related to customer service and team management. Think of scenarios where you've resolved conflicts or improved team performance, and be prepared to share these stories during the interview.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training and development opportunities available, or how success is celebrated within the company. This shows your enthusiasm for the role and helps you gauge if CeX is the right fit for you.
