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- Tasks: Lead a team to deliver exceptional customer service in-store and online.
- Company: Join CeX, a dynamic company that values individuality and teamwork.
- Benefits: Enjoy flexible hours, generous staff discounts, and professional development opportunities.
- Why this job: Shape your leadership skills while making a real impact on your team's success.
- Qualifications: Passion for customer service and a desire to help others grow.
- Other info: Opportunities for career growth across 600+ stores in the UK and beyond.
The predicted salary is between 28800 - 43200 £ per year.
As part of the role you will:
- Contribute to, and actively drive an environment of great customer service, both in store and online.
- Be part of a management team with full operational control of your store, from stock control to merchandising & everything in between.
- Drive performance through structured KPIs.
- Receive on-the-job training and development, support from all departments, and access to an online learning structure.
- Contribute to the training and development of your team.
- Bring fresh ideas to the business.
Working at CeX:
- Professional Development: We believe in investing in our people to ensure that they grow alongside our business and offer coaching, training and succession plans to set you up for a rewarding career with CeX.
- Our Working Environment: We can be flexible with your working time, and we like to celebrate successes from across the company with rewards and incentives such as company events and prizes. We have an Employee Assistance Program available to all staff.
- Generous Staff Discount: Discount on CeX products!
- Equality & Diversity: We are an equal opportunity employer, we celebrate individuality, and we have a casual dress code.
- Opportunities: CeX has over 600 stores across the UK and other territories such as Spain, Mexico, Netherlands, and Italy. You could have the potential to expand your skills and experience by supporting other UK stores or other territories.
CeX is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Team Leader in England employer: CeX Franchising
Contact Detail:
CeX Franchising Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Leader in England
✨Tip Number 1
Get to know the company culture! Before your interview, check out CeX's social media and website to see what they're all about. This will help you connect with the team and show that you're genuinely interested in being part of their environment.
✨Tip Number 2
Practice your customer service scenarios! Since the role is all about delivering great service, think of examples from your past experiences where you've gone above and beyond for customers. Be ready to share these stories during your interview.
✨Tip Number 3
Show off your leadership skills! Even if you haven't been a formal leader before, think about times when you've motivated or helped others. Highlight these moments to demonstrate your potential as an aspiring leader.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen on joining the CeX team. Don’t miss out on this opportunity!
We think you need these skills to ace Team Leader in England
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let us know how much you love delivering great customer service. Share specific examples of how you've gone above and beyond to help customers in the past. This will show us that you're a perfect fit for our team!
Highlight Your Leadership Skills: As an aspiring leader, it's important to showcase your ability to motivate and develop others. Talk about any experiences where you've led a team or helped someone reach their potential. We want to see your passion for helping others grow!
Be Creative with Your Ideas: We love fresh ideas! In your application, don't hesitate to share any innovative thoughts you have about improving customer service or store operations. This will demonstrate your proactive approach and enthusiasm for contributing to our business.
Apply Through Our Website: Make sure to submit your application through our website. It's the easiest way for us to receive your details and get back to you. Plus, it shows that you're serious about joining our team at CeX!
How to prepare for a job interview at CeX Franchising
✨Know Your Customer Service Stuff
Since the role is all about great customer service, brush up on your knowledge of what excellent service looks like. Think of examples from your past experiences where you went above and beyond for a customer. This will show your passion and understanding of the importance of customer satisfaction.
✨Show Off Your Leadership Skills
As an aspiring leader, be ready to discuss your leadership style and how you've helped others reach their potential. Prepare specific examples of how you've motivated a team or contributed to their development. This will demonstrate that you're not just a manager, but a true leader.
✨Get Familiar with KPIs
Understanding Key Performance Indicators (KPIs) is crucial for this role. Research common KPIs in retail and think about how you’ve used them in previous jobs. Be prepared to discuss how you would drive performance through these metrics, showing that you’re results-oriented.
✨Bring Fresh Ideas
CeX values innovation, so come prepared with some fresh ideas that could benefit the store. Whether it’s a new merchandising strategy or a way to enhance customer engagement, having a few suggestions ready will show that you’re proactive and invested in the company’s success.