At a Glance
- Tasks: Support retail partners with training, equipment monitoring, and brand merchandising.
- Company: Join a dynamic team working with well-known retail brands.
- Benefits: Enjoy 25 days holiday, a company car, and personal development opportunities.
- Other info: Travel across the Midlands and enjoy a supportive work environment.
- Why this job: Make a real impact by enhancing customer experiences in the retail sector.
- Qualifications: Customer service experience, driving license, and strong interpersonal skills required.
The predicted salary is between 25000 - 30000 € per year.
This role is to support our retail partners Boots, London Camera Exchange, Rymans and Robert Dyas who have stores within Midlands, providing support and training to store staff throughout the region, monitoring our equipment and merchandising the CEWE brand. Be the contact point for your region providing excellent customer service in a courteous and professional manner, resolving or escalating concerns where necessary.
Plan and carry out visits to our retail partner's stores throughout the region to review equipment, samples and materials ensuring the CEWE brand is correctly displayed. Provide training for our partners' employees and support for our end customer when needed. Monitor equipment remotely and where possible, solve any problems together with the store by telephone. Maintain close contact with office-based Sales Support to prioritise issues and to offer the best possible service to your customers. Undertake associated administration.
Person Specification:
- Live within Region (Derbyshire/Nottinghamshire area)
- Maths and English at level 5
- Customer Service Experience
- Retail experience
- Full Driving License
- Willingness to travel as will be on the road 100%
Skills:
- Excellent interpersonal skills
- Proactive and self-motivated
- Planning, Analysing and Organisation skills
- Microsoft Office Suite (Word, Excel, Outlook)
- Previous experience of a field based role and/or training others would be an advantage.
Benefits:
- Holiday 25 days plus bank holidays and the opportunity to buy/sell days
- Subsidised canteen, tea, coffee, squash and fruit
- Financial Benefits including Health Cash Plan, critical illness cover, Death in Service and Pension contributions, Employee Share Scheme
- Personal Development Allowance
- Company Car
- Cycle to work scheme
Field Operative - Midlands employer: CEWE Stiftung & Co. KGaA
As a Field Operative with us in the Midlands, you will join a dynamic team dedicated to supporting our retail partners like Boots and Rymans, while enjoying a vibrant work culture that prioritises customer service and professional development. We offer competitive benefits including 25 days of holiday, a personal development allowance, and a company car, ensuring you have the resources to thrive both personally and professionally. With a focus on employee growth and a supportive environment, this role provides a unique opportunity to make a meaningful impact in your region.
StudySmarter Expert Advice🤫
We think this is how you could land Field Operative - Midlands
✨Tip Number 1
Get to know the companies you're applying to! Research Boots, London Camera Exchange, Rymans, and Robert Dyas. Understanding their values and how they operate will help you tailor your approach and show that you're genuinely interested in the role.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions related to customer service and retail experience. Think about specific examples from your past roles that showcase your skills and how you’ve handled challenges.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your interest in the position can leave a lasting impression and keep you top of mind for the hiring team.
We think you need these skills to ace Field Operative - Midlands
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Field Operative role. Highlight your customer service experience and any retail background, as these are key for us at StudySmarter.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about supporting our retail partners and how your proactive approach can benefit the CEWE brand. Keep it friendly and professional!
Show Off Your Interpersonal Skills:In your application, don’t forget to showcase your excellent interpersonal skills. We want to see how you’ve successfully interacted with customers or trained others in the past. Real-life examples work wonders!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at CEWE Stiftung & Co. KGaA
✨Know Your Retail Partners
Before the interview, do your homework on the retail partners you'll be supporting, like Boots and Rymans. Understand their brand values and how CEWE fits into their business. This will show your potential employer that you're genuinely interested in the role and can effectively represent their brand.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've provided excellent customer service. Think about situations where you resolved issues or trained others. Being able to articulate these experiences will demonstrate your capability to handle customer interactions professionally.
✨Demonstrate Your Planning and Organisation Skills
Since this role involves planning visits and managing multiple tasks, be ready to discuss how you organise your time and prioritise tasks. You could even bring a sample schedule or plan you've used in the past to illustrate your approach.
✨Be Ready for Practical Scenarios
Expect to face practical scenarios during the interview, such as how you would handle a malfunctioning piece of equipment or train a store employee. Practising these scenarios beforehand will help you respond confidently and effectively during the interview.
