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- Tasks: Lead and manage non-productive functions in a fast-paced technical services environment.
- Company: Join one of the top logistics providers in the world with a culture of growth.
- Benefits: Enjoy competitive leave, pension, life assurance, and discounts on various brands.
- Why this job: Make a real impact by improving operations and leading a dedicated team.
- Qualifications: Structured leader with experience in data management and operational processes.
- Other info: Great career development opportunities and a supportive work culture.
The predicted salary is between 40000 - 50000 £ per year.
We are recruiting a Workshop Manager to lead and manage all non-productive functions within our Technical Services operation. This role plays a critical part in ensuring the smooth, compliant, and efficient running of the technical department, supporting both internal teams and client service delivery. You will take ownership of key operational support areas including parts, warranty, arrivals and de-fleets, transporter diary management, stock control, reporting, and data management. Alongside this, you will lead, develop, and performance manage a dedicated non-productive team, ensuring service levels, quality, and accuracy are consistently achieved.
WHAT ARE YOU GOING TO DO?
- Lead and manage all non-productive technical functions, supporting the wider technical operation.
- Ensure services are delivered in line with client contracts and service level agreements.
- Manage and control work in progress (WIP) across internal teams, third-party suppliers, and off-site dealer services.
- Take ownership of the parts department, including P&L accountability, stock control, returns, and departmental development.
- Manage warranty processes in line with OEM requirements, including claims, submissions, returns, and P&L.
- Oversee arrivals and de-fleet processes in line with all client requirements.
- Lead and support damage claims, from accident through to transit damage resolution.
- Produce and present KPI and SLA reporting for internal and external stakeholders.
- Maintain daily operating controls to support revenue trending, planning, and resource management.
- Recruit, manage, review, and develop the non-productive team.
- Drive system improvements and automation to reduce administration, improve billing accuracy, and enhance margin visibility.
- Ensure compliance with Health & Safety, ISO9001 standards, and environmental policies, supporting progression toward ISO14001.
- Manage First Aiders and Fire Marshals within the technical department and support HR processes including performance reviews and attendance management.
WHAT ARE WE LOOKING FOR?
To be successful in your application you will be a structured and analytical people leader with experience working in fast-paced environments. You will be confident managing data, systems, and operational processes, with a strong focus on accuracy, service quality, and continuous improvement.
WHAT DO WE HAVE TO OFFER?
With a genuine culture of reward and recognition, we want our employees to grow, develop and be part of our journey. We offer a benefits package that includes competitive annual leave entitlement with a fantastic holiday buy scheme, pension and life assurance along with access to an employee benefits platform that offers discounts on gym memberships and money off vouchers for a diverse range of retail, travel and hospitality brands. There’s no doubt that you will be compensated for your hard work and commitment.
If you’d like to work for one of the top Logistics providers in the world then please do get in touch to find your next role.
ABOUT TOMORROW
We value your professional and personal growth. That’s why we share plenty of career opportunities for you to thrive within CEVA.
Workshop Manager employer: CEVA Logistics
Contact Detail:
CEVA Logistics Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Workshop Manager
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend workshops, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to get comfortable with common questions. This will help you articulate your experience and skills confidently when it counts.
✨Tip Number 4
Don’t forget to follow up after interviews! A simple thank-you email can leave a lasting impression and show your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Workshop Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Workshop Manager role. Highlight your experience in managing non-productive functions and any relevant achievements that showcase your leadership skills. We want to see how you can bring value to our Technical Services operation!
Showcase Your Data Skills: Since this role involves managing data and reporting, don’t forget to mention your experience with data management systems. We love candidates who can demonstrate their analytical skills and how they’ve used data to drive improvements in previous roles.
Be Clear and Concise: When writing your application, keep it clear and concise. Use bullet points where possible to make it easy for us to read. We appreciate straightforward communication, especially when it comes to your experience and how it aligns with the job description.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you’re considered for the Workshop Manager position. Plus, it’s super easy to do!
How to prepare for a job interview at CEVA Logistics
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Workshop Manager. Familiarise yourself with key areas like parts management, warranty processes, and KPI reporting. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Leadership Skills
As a Workshop Manager, you'll be leading a non-productive team. Prepare examples of how you've successfully managed teams in the past, focusing on performance management and development. Highlight your ability to motivate and support your team to achieve service levels and quality.
✨Prepare for Data Management Questions
Since the role involves managing data and operational processes, be ready to discuss your experience with data management systems. Think about specific instances where you've improved accuracy or efficiency through data analysis, and be prepared to share these examples.
✨Understand Compliance and Safety Standards
Familiarise yourself with Health & Safety regulations and ISO standards relevant to the role. Be prepared to discuss how you've ensured compliance in previous positions and how you would approach this in the Workshop Manager role. This shows that you take safety and quality seriously.