Warehouse Supervisor (Nights)

YOUR ROLE

boundaries to serve an ever-changing world. The pace is fast, the challenges are real, but the rewards are greater: growth, purpose, and the chance to make a meaningful impact. This is more than a job.It'sa journey on which you rise.

Our high-profile customer, based in London NW10, has the need for a Warehouse Operator to join their operations team.

Due to the nature of the customer on site, there will be a 3-month vetting process for the successful candidate before your start date.

The shift pattern for this role is Monday to Friday 00:00am - 08:30am.

The salary for this position is £40,000.00 per annum.

WHAT ARE YOU GOING TO DO?

• Manage customer queries, orders, and requests, ensuringaccurate processing and timely resolution in line with agreed service levels.
• Maintain clear and professional communication with customers and internal stakeholders to supporteffective service delivery and relationship management.
• Ensure all activities are completed in accordance withcompany policies, procedures, and service standards.
• Accurately input, update, and maintain data across systems, ensuringrecords are complete, accurate, and audit-ready.
• Monitor service performance, identifying and escalatingissues, delays, or discrepanciesto ensure timely resolution.
• Support operational teams by coordinating information and ensuringcustomer requirements are met effectively.
• Contribute to maintainingquality, compliance, and customer service standards, including participation in audits or process reviews where required.
• Work collaboratively with internal departments to ensure end-to-end service alignment across warehouse and transport operations.

WHAT ARE WE LOOKING FOR?

• Experience in warehouse or logistics operations within a fast-paced environment, with a strong focus on customer service and operational efficiency.
• Confident managing customer orders, queries, and requests while ensuring service levels are consistently achieved.
• Strong, communication skills, are essential, with the ability to build effective relationships with customers and internal stakeholders.
• Excellent attention to detail and experience maintaining accurate records and data across multiple systems.
• A proactive approach to identifying and resolving issues, while supporting quality and compliance standards, is key.
• The successful candidate will be collaborative, organised, and committed to delivering a seamless end-to-end customer experience.

WHAT DO WE HAVE TO OFFER?

With a genuine culture of reward and recognition, we want our employees to grow, develop and be part of our journey.

We offer a benefits package that includes competitive annual leave entitlement with a fantastic holiday buy scheme, pension and life assurance. There's no doubt that you will be compensated for your hard work and commitment so if you'd like to work for one of the top Logistics providers in the world.

ABOUT TOMORROW

We value your professional and personal growth. That's why we share plenty of career opportunities for you to thrive within CEVA. Join CEVA for a challenging career.

CEVA Logistics UK&I is committed to attracting, acquiring and retaining the best possible candidates in an equal and inclusive way that is consistent with employment legislation and best practice.

We aim to select the best available person for every vacancy irrespective of age, disability, colour, race, nationality, ethnic or national origin, religion or belief, political beliefs, sex, sexual orientation, gender reassignment and marital or civil partnership status.

Please note that candidates will be subject to the necessary right to work checks for the UK and Ireland.

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