Overview
Our e-commerce operation based in Derby, East Midlands Gateway, provides essential logistic services such as inbound and outbound customer fulfilment and value-added services. We have an exciting opportunity for a meticulous Warehouse Coordinator to join the team. The pivotal role will support the Shift Manager with daily operational activities, ensuring all operational tasks are allocated and completed efficiently and effectively to meet operational demand and customer satisfaction.
Shift Patterns
- Monday‑Friday (08:00‑16:00 or 16:00‑00:00)
- Rotating 4 on/3 off or 3 on/4 off schedules (Sunday‑Wednesday or Sunday‑Tuesday) with shifts of 08:00‑20:00 or 12:00‑00:00.
Responsibilities
Reporting into the Shift Manager, you will ensure all operational tasks are allocated and carried out to the highest standard, with a focus on team performance and team KPIs. You will actively promote a culture of health and safety across the site, ensuring regulations are adhered to and accidents and incidents are reported and recorded. You will coordinate and communicate with shift colleagues regularly supporting the Shift Manager with shift briefs, attendance and performance reporting, resolving operational issues, reviewing planned labour and ensuring sufficient utilisation of colleagues, and ensuring all colleagues are trained and recommending opportunities for upskilling and development.
While this role will have no direct reports, you will collaborate with the Shift Manager and wider shifts in helping to drive a culture of continuous improvement, promote a positive environment focusing on safety, quality and performance to enable operational success. You will lead by example, ensuring site rules are adhered and any unsafe or unacceptable behaviours are challenged or escalated.
Qualifications
To be successful you will be able to demonstrate previous experience of coordinating, collaborating and leading operational teams, ideally within a warehousing or 3PL environment. You will have strong analytical skills, advanced proficiency in MS Office, particularly Excel, and a proven track record of monitoring, measuring, and contributing to operational KPIs. You will be a strong communicator with the ability to form relationships internally and externally, possess excellent customer service skills, be a logical thinker and natural problem‑solver who can prioritise your workload with efficiency and accuracy and adapt to operational changes.
Benefits
We offer a benefits package that includes competitive annual leave entitlement with a fantastic holiday buy scheme, pension and life assurance, along with access to an employee benefits platform that offers discounts on gym memberships and money‑off vouchers for a diverse range of retail, travel and hospitality brands.
