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- Tasks: Coordinate with clients and ensure high-quality service delivery while managing accounts.
- Company: Join CEVA Logistics, a top global logistics provider with a dynamic work culture.
- Benefits: Enjoy competitive leave, pension, life assurance, and discounts on various brands.
- Why this job: Be part of a team that values growth, innovation, and excellence in logistics.
- Qualifications: Experience in client account management and strong communication skills required.
- Other info: Great career opportunities await you in a supportive environment.
The predicted salary is between 28800 - 43200 ÂŁ per year.
CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud to be a Top 5 global 3PL.
We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement.
DARE TO GROW! Join CEVA Logistics, and you will be part of a team that values imagination and continued learning and is committed to excellence in everything we do. Join us in our mission to shape the future of global logistics. As we continue growing at a fast pace, will you “Dare to Grow” with us?
YOUR ROLE
Due to continued growth and the onboarding of a new client, our Daventry site is looking for a proactive and detail-oriented Client Coordinator to join the team. In this role, you will act as the primary point of contact for the client, delivering a responsive and high-quality service while managing your accounts in line with client SLAs and operational performance targets. This role will see you working Monday to Friday – 8am to 4:30pm.
WHAT ARE YOU GOING TO DO?
- Reporting into the Senior Key Account Manager, you will act as the primary day-to-day point of contact for assigned clients.
- You will work closely with operations to deliver a responsive, high-quality service while ensuring contractual, financial, and performance commitments are met.
- Your responsibilities will include:
- Collaborating with clients to produce forecasts and detailed activity planning in support of revenue targets and delivery of operational services.
- Act as the liaison between operations and clients, gathering and reporting on customer forecasts.
- Overseeing the clients monthly invoicing process, ensuring accuracy and timeliness.
- Managing all aspects of client reporting including weekly status report reviews, forecasting, and monthly and quarterly business review.
- Proactively identifying opportunities for service, system, and process improvement.
- Monitor and update all sales and activity forecasts for the designated accounts.
- Manage and maintain an updated client status report, logging issues, tracking progress, and leading efforts to resolve and prevent system and service failures.
- Owning the monthly invoicing process for assigned clients, ensuring accuracy, compliance, and timeliness.
WHAT ARE WE LOOKING FOR?
Our ideal candidate will have previous experience of managing client accounts, building excellent working relationships and outstanding customer partnerships. This role involves supporting and delivering various projects to multiple stakeholders, so it is essential you have experience in presenting and evidencing reports and findings.
You will be a natural communicator, problem solver and logical thinker who is highly organised with a proactive approach.
WHAT DO WE HAVE TO OFFER?
With a genuine culture of reward and recognition, we want our employees to grow, develop and be part of our journey. We offer a benefits package that includes competitive annual leave entitlement with a fantastic holiday buy scheme, pension and life assurance along with access to an employee benefits platform that offers discounts on gym memberships and money off vouchers for a diverse range of retail, travel and hospitality brands. There’s no doubt that you will be compensated for your hard work and commitment so if you’d like to work for one of the top Logistics providers in the world then please do get in touch to find your next role.
ABOUT TOMORROW
We value your professional and personal growth. That’s why we share plenty of career opportunities for you to thrive within CEVA. Join CEVA for a challenging career.
Client Coordinator in Daventry employer: CEVA Logistics
Contact Detail:
CEVA Logistics Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Coordinator in Daventry
✨Tip Number 1
Network like a pro! Reach out to people in the logistics industry on LinkedIn or at local events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching CEVA Logistics and understanding their values. Be ready to discuss how your skills align with their mission to deliver high-quality service and foster innovation.
✨Tip Number 3
Showcase your problem-solving skills during interviews. Think of examples where you've successfully managed client accounts or improved processes, as this will resonate well with the role of Client Coordinator.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining the CEVA team.
We think you need these skills to ace Client Coordinator in Daventry
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Client Coordinator role. Highlight your experience in managing client accounts and building relationships, as these are key for us at CEVA Logistics.
Craft a Compelling Cover Letter: Your cover letter should reflect your enthusiasm for the role and the company. Share specific examples of how you've delivered high-quality service and met performance targets in previous roles.
Showcase Your Communication Skills: As a Client Coordinator, communication is crucial. Use your application to demonstrate your ability to present reports and findings clearly. We want to see that you can effectively liaise between clients and operations.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensure it gets the attention it deserves!
How to prepare for a job interview at CEVA Logistics
✨Know Your Client
Before the interview, research CEVA Logistics and understand their services, values, and recent developments. Being able to discuss how you can contribute to their mission of delivering high-quality service will show your genuine interest in the role.
✨Showcase Your Communication Skills
As a Client Coordinator, communication is key. Prepare examples from your past experiences where you successfully managed client relationships or resolved issues. This will demonstrate your ability to be the primary point of contact and build strong partnerships.
✨Be Proactive in Problem Solving
Think of instances where you identified opportunities for improvement in processes or services. Share these during the interview to highlight your proactive approach and logical thinking, which are essential for this role.
✨Prepare for Reporting Questions
Since the role involves managing reports and forecasts, be ready to discuss your experience with data analysis and reporting. Bring examples of how you've used reports to drive decisions or improve client satisfaction, showcasing your attention to detail.
