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For Companies At a Glance
- Tasks: Manage airfreight orders, ensuring accuracy and timely delivery while providing top-notch customer service.
- Company: Join Bollore, a leading logistics provider with a focus on growth and employee recognition.
- Benefits: Enjoy competitive leave, pension plans, life assurance, and discounts on various brands.
- Why this job: Be part of a dynamic team that values your contributions and offers career advancement opportunities.
- Qualifications: Experience in airfreight or multi-modal logistics, strong attention to detail, and excellent communication skills required.
- Other info: This is a Monday to Friday role based at London Heathrow.
The predicted salary is between 36000 - 60000 £ per year.
YOUR ROLE
Our Bollore team based in London Heathrow are looking for an Airfreight Customer Service Coordinator to join their air operation. This role will provide outstanding levels of customer care, proactively expedite and monitor movements in order to meet and exceed our clients expectations.
This is a Monday – Friday role.
WHAT ARE YOU GOING TO DO?
- Price, plan and monitor customer orders with full accuracy and visibility from pick-up to delivery point.
- Provide solution options for both price and service.
- Ensure all documentation, are checked in an accurate and timely fashion and that client profiles are updated.
- Ensure files are invoiced and completed correctly.
- Maintain liaison with all SDV operational and support departments.
- Build relationships with the network, third party suppliers and carriers to ensure best practice, service and cost control.
WHAT ARE WE LOOKING FOR?
We are looking for the successful candidate to have multi-model experience or significant airfreight experience. You will have a flexible attitude to working in a multi-modal environment and you must be customer focused, putting the customer at the heart of everything you do. It is essential you have excellent attention to detail and problem-solving skills with the ability to communicate at all levels. It is desirable if you have experience with temperature control shipping with the ability to oversee a number of projects.
WHAT DO WE HAVE TO OFFER?
With a genuine culture of reward and recognition, we want our employees to grow, develop and be part of our journey. We offer a benefits package that includes competitive annual leave entitlement with a fantastic holiday buy scheme, pension and life assurance along with access to an employee benefits platform that offers discounts on gym memberships and money off vouchers for a diverse range of retail, travel and hospitality brands. There’s no doubt that you will be compensated for your hard work and commitment so if you’d like to work for one of the top Logistics providers in the world then please do get in touch to find your next role.
ABOUT TOMORROW
We value your professional and personal growth. That’s why we share plenty of career opportunities for you to thrive within CEVA. Join CEVA for a challenging career.
Airfreight Account Manager employer: CEVA Logistics
Contact Detail:
CEVA Logistics Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Airfreight Account Manager
✨Tip Number 1
Familiarize yourself with the airfreight industry and its key players. Understanding the logistics landscape, including major carriers and third-party suppliers, will help you speak confidently about your experience and how you can contribute to our team.
✨Tip Number 2
Highlight your customer service skills during the interview. Since this role is heavily focused on providing outstanding customer care, be prepared to share specific examples of how you've successfully managed client relationships in the past.
✨Tip Number 3
Demonstrate your problem-solving abilities by discussing challenges you've faced in previous roles and how you overcame them. This will show us that you have the critical thinking skills necessary for this position.
✨Tip Number 4
Research temperature control shipping if you have experience in that area. Being knowledgeable about this niche can set you apart from other candidates and show us that you're ready to take on diverse projects.
We think you need these skills to ace Airfreight Account Manager
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Airfreight Account Manager position. Understand the key responsibilities and required skills, such as customer service excellence and attention to detail.
Tailor Your CV: Customize your CV to highlight relevant experience in airfreight and customer service. Emphasize any multi-modal experience and problem-solving skills that align with the job requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and logistics. Mention specific examples of how you've successfully managed customer orders or built relationships with suppliers in the past.
Highlight Relevant Experience: In your application, make sure to detail any experience you have with temperature control shipping or managing multiple projects. This will demonstrate your capability to handle the specific challenges of the role.
How to prepare for a job interview at CEVA Logistics
✨Showcase Your Customer Focus
Make sure to highlight your customer service experience during the interview. Share specific examples of how you've gone above and beyond to meet client expectations, as this role emphasizes putting the customer at the heart of everything.
✨Demonstrate Attention to Detail
Prepare to discuss situations where your attention to detail made a significant impact. This could include examples of how you ensured accuracy in documentation or monitored shipments closely to avoid issues.
✨Highlight Problem-Solving Skills
Be ready to talk about challenges you've faced in previous roles and how you resolved them. This will show your ability to think critically and adapt in a fast-paced environment, which is crucial for this position.
✨Familiarize Yourself with Multi-Modal Logistics
Since the job requires multi-modal experience, brush up on your knowledge of different shipping methods and logistics processes. Being able to discuss these topics confidently will demonstrate your readiness for the role.
