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- Tasks: Support customers with their queries and ensure a seamless experience.
- Company: Join CET, the UK's leading subsidence investigation provider.
- Benefits: Enjoy a competitive salary, hybrid work, and generous annual leave.
- Why this job: Be part of a fun team where your communication skills shine.
- Qualifications: Great communication skills and a customer-focused mindset are essential.
- Other info: Inclusive culture with opportunities for growth and development.
The predicted salary is between 21500 - 29500 £ per year.
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This range is provided by CET UK. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
CET is the UK’s leading provider of subsidence investigation and remediation services.
We offer a comprehensive range of services, including foundation and drainage investigations, soil analysis, and building monitoring.
We’re looking confident people with a natural instinct to help. People who give it their all, where no challenge is too big, no ask too great. Naturals when it comes to making conversation and at their best when thinking on their feet.
As one of our Customer Service Agents (known internally as a Customer Incident Manager), your unflappable nature and personal approach will give our customers the confidence you’ll get right to the root of their problem.
If you’re great at building rapport and trust, showing empathy and resilience, and going out of your way for people, then you’ve probably already got what it takes to succeed here.
If you want to work in a lively, fun environment and you’ve got the skills we’re after, you know what to do, apply now!
Shift Pattern – Tuesday to Saturday each week
The Package – £26,550 per annum based on working 40 hours per week
Annual Leave – 20 days plus bank holidays plus 1 service day after 12 months\’ service and for 1 day for each year until the maximum of 5 days has been reached.
All the additional benefits that CET can offer you can be found on our careers page!
Location
To work on a permanent hybrid basis with the necessity to attend the office based in Walsall (WS2 7BN) for 3 days each week (Tuesday/Wednesday/Thursday) and the other two days from home (Friday and Saturday)
Job Purpose
- To assist within the team on day-to-day activities for Site Investigations
- To ensure all emails and calls are directed correctly to the relevant persons and monitor for responses.
- To ensure all clients receive a professional and seamless journey.
- To assist and check the accuracy of reports (training will be provided)
- To ensure instructions from clients are accurate.
Job Role and duties
The main duties of the role will include but are not limited to.
- Providing support, information and solutions to ensure a positive customer experience
- Dealing with contractors, gaining appointments and producing quotes
- To receive instructions from multiple clients for site investigations
- provide accurate information about our services
- To ensure all details of the instruction are loaded on to our Internal Platform (Simplifi system) accurately and noting any special requirements.
- To assist in sending reports to clients
- Ensuring clients are chased on a regular basis where instructions are missing information.
- To ensure your Line Manager is updated on poor instructions and a weekly log produced to allow higher management to feedback to the clients.
- To respond to client emails in a professional manner
- To assist in inbound and outbound calls
Essential/Desirable Skills
- Excellent verbal and written communication skills
- Written and spoken communication skills that allow you to inform and advise others clearly
- Strong organisational and time management abilities
- Good IT Skills
- Must be able to work independently and also collaborate as part of a team
- Ability to multi-task and work under pressure
- Customer focused mindset with a problem solving attitude
- High level of accuracy and attention to details
- Eager to learn and progress within your department. Having the confidence to ask for help when you don’t understand what is required of you
We all have different skills here at CET and that’s what makes us stand out. We all take pride in a job well done and share the belief that an inclusive culture is key to our success and vision for the future.
At CET, we\’re creating an inclusive working environment where people from all backgrounds can succeed. Diversity makes sense for us, for our customers and for our future. We value different perspectives, skills and experiences, and welcome applications from all sections of the community.
CET is a Disability Confident Committed Employer and we want to make sure that you have the best possible recruitment experience with us. If you have a disability or long-term health condition or need any adjustments to our process that would help you to perform to your full potential, please let us know
Details
- Seniority level: Entry level
- Employment type: Full-time
- Job function: Customer Service
- Industries: Insurance
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Customer Service Representative employer: CET UK
Contact Detail:
CET UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative
✨Tip Number 1
Get to know the company before your interview! Research CET's values and services so you can show how your skills align with their mission. This will help you stand out as someone who genuinely cares about the role.
✨Tip Number 2
Practice your communication skills! As a Customer Service Representative, you'll need to be confident and clear when talking to clients. Try role-playing common scenarios with a friend to boost your confidence.
✨Tip Number 3
Show off your problem-solving skills during the interview! Think of examples from your past experiences where you successfully resolved issues for customers. This will demonstrate your ability to handle challenges effectively.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the position. Plus, it’s a great way to reiterate your interest in joining the CET team!
We think you need these skills to ace Customer Service Representative
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your confidence and natural instinct to help others.
Tailor Your Application: Make sure to customise your application to highlight how your skills match what we're looking for. Mention your experience in customer service and how you can build rapport with clients – that’s what we love!
Keep It Clear and Concise: We appreciate a well-structured application. Use clear language and get straight to the point. Remember, we’re looking for strong communication skills, so make sure your writing reflects that!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you can check out all the additional benefits we offer while you’re there!
How to prepare for a job interview at CET UK
✨Know the Company Inside Out
Before your interview, take some time to research CET UK. Understand their services, values, and what makes them stand out in the industry. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Communication Skills
As a Customer Service Representative, strong verbal and written communication skills are essential. Practice articulating your thoughts clearly and confidently. You might even want to prepare a few examples of how you've successfully resolved customer issues in the past.
✨Demonstrate Empathy and Problem-Solving
CET is looking for candidates who can build rapport and trust with customers. Think of scenarios where you've shown empathy or solved a problem creatively. Be ready to share these experiences during your interview to highlight your suitability for the role.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, company culture, and growth opportunities within CET. This shows that you're not just interested in the job, but also in how you can contribute to and grow with the company.