Regional Network Manager (Trade Contractor Network) - Field/Remote - 40 hours per week

Working for CET is many things – exciting, challenging and rewarding. You’ll work with a diverse mix of people in a buzzing atmosphere and be part of a welcoming, inclusive community. If you want to work in a lively, fun environment and you’ve got the skills we’re after, you know what to do, apply now!

Location: Remote / Home Working / Field Based (will be required to travel to Head Office in Walsall for any ad hoc training or team meetings)

Working Hours: 40 hours per week, Monday to Friday

Salary: c.£45K and car allowance, with eligibility to participate in a discretionary annual bonus scheme together with an excellent benefits package.

Holiday Entitlement: 25 days plus Public/Bank holidays

Main Purpose of Role:

• Developing a high-performing, multi-trade, regional Contractor Network which supports CET’s position as the company of choice for the UK’s Blue-Chip Home Emergency Insurers.
• This is a key remote / field-based role within our business covering our North Region (North England, Northern Ireland & Scotland), one of three Regions within the CET Network which spans the entire UK and NI.
• You will be fully empowered and accountable for delivering service and operational KPI’s within your territory by building on and improving the already high performing network in this region.
• A positive approach to relationship and performance management is key for the successful candidate.
• You will also be expected to support the wider business in delivering business improvement/change which allows us to better support our network, deliver higher levels of engagement and ultimately improved results.

Main Responsibilities:

• Position CET as the company of choice for the best Home Emergency Contractors across UK & NI.
• Relationship management of Contractor Network, making it easy to do business with CET.
• Full accountability for regional KPI / SLA delivery and contractor performance management.
• Building strong and constructive relationships with all existing Contractors on the CET network.
• Managing and supporting escalated claim queries generated via both external and internal teams.
• Ensuring we have sufficient Network coverage to meet demands across all trades, at all times.
• Ensuring the Regional Network operates with the highest safety standards in the industry.
• Developing the Regional Network to provide the best-in-class service to customers.
• Accountability for effectively managing regional contractor costs and cost per claim.
• Develop strong collaborative working relationships with internal teams.
• Ability to present clearly and professionally at all levels within the business.
• Supporting hyper care period for new Contractors joining the Network.
• Provide weekly and monthly updates on performance against plan/strategy.

Qualifications and Educational Requirements:

• Desirable, but not essential - Technical / Qualified trade background (Heating, Plumbing, Electrical).
• Intermediate / Advanced Microsoft Office.

Essential and Desirable skills:

• Several years’ experience managing contractor networks or similar operational based teams.
• Track record of driving positive change.
• Significant experience using KPI’s to drive business performance.
• A strong preference for using data to support business decisions.
• Well organised, able to prioritise.
• Driven, determined and tenacious with good attention to detail.
• Strength to drive cultural change.
• Strong influencing skills.
• Ability to build a strong professional network of support.

CET is an equal opportunity employer. We encourage diversity and are committed to creating an inclusive environment for all employees. We actively encourage applicants from all protected characteristics and commit to providing any reasonable adjustments or flexible working options required during the application and assessment process, and upon joining us.