At a Glance
- Tasks: Provide expert 3rd line support and optimise Microsoft Azure and 365 services.
- Company: CET is a trusted partner known for quality service and a supportive culture since 1988.
- Benefits: Enjoy a competitive salary, annual bonus scheme, and flexible working options.
- Other info: We value diverse backgrounds and encourage all applicants to apply.
- Why this job: Join a dynamic team where your problem-solving skills can make a real impact.
- Qualifications: Experience in 3rd line support with a focus on Microsoft technologies is essential.
The predicted salary is between 36000 - 60000 £ per year.
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Senior Technical Engineer - 40 hours per week - hybrid contract, Burton-on-Trent
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Client:
Location:
Burton-on-Trent, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
c8cdfa69686c
Job Views:
4
Posted:
18.07.2025
Expiry Date:
01.09.2025
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Job Description:
When it comes down to service, process and people; CET is the partner of choice. Our hallmark characteristics are quality, reliability and outstanding service.
Our highly skilled 250 employees are always prepared to go the extra mile to deliver excellence; it’s a cultural thing. As a result, we offer an unrivalled nationwide service you can trust; delivered by some of the most experienced professionals and technical staff in the business.
Ever since we were first established, back in 1988, we have been developing our systems and services to meet the changing needs of our clients.
Job alert service
CET is seeking an experienced Senior Technical Engineer with a strong focus on Microsoft Azure cloud to join our Technology team and take a lead role in supporting and improving CET’s internal systems and cloud infrastructure.
This is a hands-on, technically demanding role, providing expert 3rd line support and driving the optimisation of our Microsoft 365, Azure and other business-related technologies. You’ll work closely with colleagues across IT, Security, and Development, ensuring the reliability, security, and compliance of our technology landscape.
This is an exciting opportunity for someone who thrives on problem-solving, enjoys working with modern cloud tools, and wants to make a tangible impact across a growing, fast-paced organisation.
Role and Responsibilities
- Provide 3rd line technical support for all internal systems and services, resolving complex issues escalated by the Service Desk.
- Administer and optimise services within the Microsoft 365 stack
- Act as a key escalation point for high-impact incidents, ensuring timely resolution and root cause analysis.
- Monitor system and service performance, proactively identifying and resolving issues before user impact.
- Maintain accurate technical documentation, runbooks, and standard operating procedures.
- Ensure all system configurations, changes, and incident resolutions are properly logged and auditable.
- Be available to work extended hours when required to meet critical project deadlines
- Provide high-quality support during service outages, cybersecurity incidents, and other business-critical issues to ensure minimal disruption and rapid resolution.
- Liaise with the outsourced SOC service provider and respond to alerts, incidents and other support requests
- Implement and enforce security best practices across infrastructure, systems and access control.
- Conduct regular vulnerability assessments and assist in remediation planning.
- Monitor and respond to threats via the Darktrace Dynamic Threat dashboard.
- Support compliance with ISO27001, GDPR, and other regulatory or audit requirements, working closely with the IT & Security Manager.
- Provide Training to 1st and 2nd line support staff to improve service quality
- Proven 3rd Line Support Experience with strong focus on Microsoft 365 stack
- Strong knowledge of managing Azure AD, conditional access, virtual networks, MFA, SSO, Identity management and subscription governance.
- In-depth experience administering Exchange Online, SharePoint, Teams, Intune and OneDrive for Business.
- Strong hands-on knowledge of Information Protection and DLP, eDiscovery and Purview, Insider Risk Management, Defender for Cloud, Defender for Endpoint, Defender Vulnerability Management, Microsoft Sentinel, Azure Log Analytics, Azure Backup and Recovery, Azure VMs
- Knowledge of DNS, DHCP, VPNs, firewalls, and IP routing in cloud environments.
- Hands-on knowledge with secure data exchange using SFTP and other technologies
- Understanding of ISO27001 and GDPR; familiar with enforcing security policies and performing vulnerability assessments.
- Skilled in maintaining and creating accurate technical documentation and working within a change-managed environment.
- Excellent communicator, both verbally and written
- Hands-on experience with administering Cisco Meraki and Sophos firewalls
- Working knowledge of managing SQL servers – database queries, backup /restore
- Experience using monitoring tools and responding to real-time alerts (e.g., Darktrace, Azure Monitor).
- Experience with automating administrative tasks with PowerShell, Power Automate and Graph API
- Prior experience with Twilio and Twilio Flex would be beneficial
Qualifications and Educational Requirements
The ideal candidate for this position should have the following qualifications but we accept and value that everyone has had a different journey, so we welcome applicants that haven’t followed the traditional path.
- A degree in computing science or an industry recognised IT certification would be desirable, but not essential.
- Microsoft certification or exam within the Azure technical stack would also be desirable, but not essential
Working for CET is many things – exciting, challenging and rewarding but it’s never dull. You’ll work with a diverse mix of people in a buzzing atmosphere and be part of a welcoming, inclusive community.
If you want to work in a lively, fun environment and you’ve got the skills we’re after, you know what to do, apply now!
Applications are invited from the UK Mainland only
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Location: CET, East Building, Cable Drive, Walsall, WS2 7BN
Working Hours: 40 hours per week, Monday to Friday each week
Our Package
- Competitive salary, dependant on experience
- Eligibility to participate in annual discretionary bonus scheme
- Please check out our list of other Employee Benefits that would be available on our career site
We all have different skills here at CET and that’s what makes us stand out. We all take pride in a job well done and share the belief that an inclusive culture is key to our success and vision for the future
CET is an equal opportunity employer. We encourage diversity and are committed to creating an inclusive environment for all employees. We actively encourage applicants from all protected characteristics and commit to providing any reasonable adjustments or flexible working options required during the application and assessment process, and upon joining us
Please note that if you are NOT a passport holder of the country for the vacancy you might need a work permit. Check our Blog for more information.
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Created on 18/07/2025 by TN United Kingdom
#J-18808-LjbffrSenior Technical Engineer - 40 hours per week - hybrid contract employer: CET Careers
CET is an exceptional employer that fosters a vibrant and inclusive work culture, where employees are encouraged to thrive in a dynamic environment. With a strong focus on professional development and a commitment to employee well-being, CET offers competitive salaries, participation in an annual bonus scheme, and a diverse team that values collaboration and innovation. Located in Burton-on-Trent, this role provides the opportunity to work with cutting-edge technology while making a meaningful impact within a supportive community.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Technical Engineer - 40 hours per week - hybrid contract
✨Tip Number 1
Familiarise yourself with Microsoft Azure and the specific technologies mentioned in the job description. Having hands-on experience or projects to discuss can really set you apart during interviews.
✨Tip Number 2
Network with current or former employees of CET on platforms like LinkedIn. They can provide insights into the company culture and the technical challenges you might face, which can be invaluable during your interview.
✨Tip Number 3
Prepare to discuss real-world scenarios where you've successfully resolved complex technical issues. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
✨Tip Number 4
Stay updated on the latest trends and best practices in cloud security and compliance, especially regarding ISO27001 and GDPR. This knowledge will demonstrate your commitment to the role and the industry.
We think you need these skills to ace Senior Technical Engineer - 40 hours per week - hybrid contract
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience and skills that align with the Senior Technical Engineer role. Focus on your expertise in Microsoft Azure, 3rd line support, and any specific technologies mentioned in the job description.
Craft a Compelling Cover Letter:Write a cover letter that showcases your passion for technology and problem-solving. Mention specific projects or experiences that demonstrate your ability to optimise cloud infrastructure and provide high-quality support.
Highlight Relevant Certifications:If you have any Microsoft certifications or relevant IT qualifications, be sure to include them in your application. This can set you apart from other candidates and show your commitment to professional development.
Showcase Soft Skills:In addition to technical skills, emphasise your communication abilities and teamwork experience. The role requires collaboration with various teams, so demonstrating your interpersonal skills can strengthen your application.
How to prepare for a job interview at CET Careers
✨Showcase Your Technical Expertise
Make sure to highlight your experience with Microsoft Azure and the Microsoft 365 stack. Be prepared to discuss specific projects or challenges you've faced, and how you resolved them using these technologies.
✨Demonstrate Problem-Solving Skills
CET values individuals who thrive on problem-solving. Prepare examples of complex issues you've tackled in previous roles, focusing on your analytical approach and the impact of your solutions.
✨Understand Security Best Practices
Given the emphasis on security in the job description, brush up on your knowledge of ISO27001, GDPR, and vulnerability assessments. Be ready to discuss how you've implemented security measures in past roles.
✨Communicate Clearly and Effectively
As an excellent communicator, you'll need to convey technical information clearly. Practice explaining complex concepts in simple terms, as you may need to train 1st and 2nd line support staff.
