At a Glance
- Tasks: Support dealers and distributors with technical expertise and training for turf equipment.
- Company: Join Textron Specialized Vehicles, a leader in eco-friendly turf-care equipment.
- Benefits: Enjoy work-life balance, 30 days leave, competitive pay, and great perks.
- Other info: Opportunity for career growth and international travel.
- Why this job: Make a real impact in the turf industry while developing your skills.
- Qualifications: Degree or experience in engineering/agriculture; strong technical and communication skills.
The predicted salary is between 40000 - 50000 £ per year.
About Us
Textron Specialized Vehicles are a global manufacturer of golf cars, utility and personal transportation vehicles, side‑by‑side, all‑terrain vehicles, professional turf‑care equipment, and ground support equipment. At Ransomes Jacobsen Ltd, we design and manufacture professional turf‑care equipment under the brands of Ransomes and Jacobsen. Our mission is to be the premier supplier of high‑quality and environmentally conscious turf equipment, providing superior performance for our customers. From prestigious championship golf courses to the World Cup, for more than a century, the most important turf in the world has been manicured by our brand. We recognise that our success, and future success, is tied directly to our people.
We are seeking a Product Support Manager, based at our manufacturing facility in Ipswich, Suffolk. In this role, you will support our network of dealers and distributors by providing technical expertise, delivering training, and ensuring high aftersales standards across our product range. Working closely with internal teams, you will help resolve issues, drive continuous improvement, and enhance overall product performance and customer experience.
About the Role
Responsibilities include, but are not limited to:
- Developing and maintaining in-depth knowledge of the Ransomes & Jacobsen turf equipment range, along with EZGO and Cushman products distributed via the Ipswich facility;
- Managing dealer, distributor, and customer queries and complaints, ensuring issues are thoroughly investigated and resolved effectively;
- Providing accurate and detailed feedback to Engineering, Manufacturing, and Quality teams on product performance to support continuous improvement;
- Partnering with dealers and distributors to ensure aftersales standards consistently meet business and customer expectations, including supporting process adherence and onboarding new partners;
- Conducting regular dealer reviews and surveys to assess performance and identify opportunities for improvement;
- Delivering service training to dealers, distributors, and customers;
- Acting as the primary contact for service‑related matters within your region, with an awareness of broader parts, training, and warranty considerations;
- Collaborating closely with Regional Sales Managers to support overall business objectives.
About You
As a Product Support Manager, we would ask you bring the following skills and experience:
- Educated to degree level or equivalent in an engineering/agricultural or related field, OR relevant experience considered in lieu;
- A minimum of three years’ experience in a technical support role, ideally within the turf, agricultural, or construction equipment industry;
- Strong technical knowledge and troubleshooting skills of mechanical, electrical, and electronic systems;
- Ability to interpret technical documentation, schematics, and parts diagrams;
- Good IT skills and confidence using business systems;
- Strong verbal and written communication, interpersonal, and customer‑facing skills;
- Commercial awareness and strong problem‑solving capability;
- Ability to work independently and collaboratively across teams;
- Additional European language skills would be advantageous but not essential;
- Full UK driving licence;
- Willingness to travel within the UK and internationally as required.
Why us?
- Work‑life balance promoted with every other Friday off;
- 30 days annual leave;
- Competitive rate of pay, reviewed annually;
- Enhanced Company pension;
- Life assurance of four times your annual salary;
- Comprehensive Employee Assistance Program for you and your immediate family;
- Access to Textron University’s self‑service training platform;
- Eye care scheme;
- Discounts on gym memberships, shopping and travel through Perks at Work.
Product Support Manager in Ipswich employer: Cessna Aircraft Company
Textron Specialized Vehicles is an exceptional employer, offering a supportive work culture that prioritises work-life balance with every other Friday off and 30 days of annual leave. Employees benefit from competitive pay, enhanced pension schemes, and access to comprehensive training through Textron University, fostering personal and professional growth in a dynamic environment located in Ipswich, Suffolk, where innovation meets tradition in turf-care equipment manufacturing.
StudySmarter Expert Advice🤫
We think this is how you could land Product Support Manager in Ipswich
✨Join Product Management Meetups
Get involved in local product management meetups or workshops. These events are perfect for meeting industry folks, sharing ideas, and staying updated on trends. Plus, you never know who might be hiring—it's a fantastic way to make connections that could lead to a job at places like Cessna Aircraft Company!
✨Show Off Your Product Sense
Create case studies or mini-projects showcasing your product management skills, and share them on platforms like Medium or LinkedIn. This not only puts your skills on display but also boosts your visibility in the product community. Imagine how impressed the hiring team at Cessna Aircraft Company would be by your initiative!
✨Utilise Online Communities
Dive into online product management communities like Product Coalition or Mind the Product. Engage in discussions, ask questions, and share your insights. These platforms are goldmines for networking and finding hidden job opportunities—many companies often scout talent from within these circles.
✨Leverage Your University Network
If you’ve recently graduated or are still in uni, tap into your alumni network for connections in product management. Many universities have their own job boards and affinity resources to help graduates land roles. Don't forget to keep an eye out for job openings at Cessna Aircraft Company through your school's career services!
We think you need these skills to ace Product Support Manager in Ipswich
Some tips for your application 🫡
Show Off Your Product Passion:When applying for a product management role like Product Support Manager, let your passion for developing products shine through in your cover letter. Share specific examples of products you've managed, how you solved user needs, and any successful outcomes you've achieved. This is your chance to showcase your understanding of the product lifecycle!
Highlight Your Cross-Functional Skills:Product management isn't just about understanding the product; it’s about collaborating with different teams! Make sure to emphasise your experience working with developers, designers, and marketers. Use your CV to showcase your ability to bridge gaps between these areas, and include relevant experiences that demonstrate your communication and leadership skills!
Include Your Metrics and Achievements:In a full-time product management application, data speaks volumes! Quantify your achievements wherever possible. Did you increase user retention by a certain percentage? Launch a product ahead of schedule? Include these metrics in your CV to paint a picture of your impact and effectiveness in previous roles.
Tailor Your CV to the Role:Make sure your CV is tailored for the Product Support Manager position at Cessna Aircraft Company. Use keywords from the job description and ensure your relevant experiences are front and centre. Highlight any certifications or relevant training you’ve completed that will make you stand out as a strong candidate for the role. And remember, we’re excited to see your application on our website!
How to prepare for a job interview at Cessna Aircraft Company
✨Understand the Product Life Cycle
As a product management candidate, we need to get our head around the complete product life cycle. Be prepared to discuss real-world examples of how you’ve managed product development from ideation to launch. Bring specific insights on tools like JIRA or Trello that can help streamline these processes.
✨Showcase Your Cross-Functional Skills
Product management is all about collaboration. We should be ready to highlight how we’ve worked across teams—think marketing, engineering, and design. Prepare to discuss scenarios where you had to mediate differing opinions and how you got everyone on board with a shared vision.
✨Prepare for Case Studies
In a full-time role, we can expect to encounter case study questions during our interviews. Practise solving hypothetical product problems on the spot, such as prioritising features for a new app or improving user engagement metrics. This will show our analytical thinking and decision-making skills.
✨Know Your Metrics
Let’s face it, numbers are our best friends in product management. We should prepare to discuss key performance indicators (KPIs) and how we've used analytics to inform product decisions. Dive into examples where data has driven our strategy for improvements or justified product changes.
