Job Description
You will assist in the smooth and efficient day to day running a busy Hire Desk function within one of our most successful depots, including the managing of orders, along with planning transport delivery and collections. The Hire Controller will provide a stand out customer service to both internal and external customers and is a key role within the team.
Your areas of influence are to :
- Ensure that customer service standards are maintained to a high standard by providing prompt, professional and courteous support during every interaction
- Manage and respond to hire enquiries promptly and efficiently, ensuring that customer needs are accurately assessed and addressed
- Actively promote products and services by up selling initiatives maximising revenue opportunities
- Communicate sales leads to the Area Sales or Depot Manager, and ensure that accurate quotations are issued to customers upon request
- Ensure that we offer an efficient and cost-effective delivery/collection service through the day-to-day management of transport
- Monitor the accuracy of all orders inputted into the systems, ensuring that details are correct and complete to minimize errors and ensure accurate processing
- Ensure procedure manual compliance including audit compliance
- Consistently meet or exceed depot KPIs by driving efficiency, and ensuring alignment with Company goals
- To liaise and communicate effectively with all levels of staff, ensuring clear, consistent and timely information
- To create, input, maintain and archive electronic files
- Represent the Company by embodying and promoting the Company’s values and behaviours.
This is an exciting and engaging role and a great stepping stone into developing your career with us.
To be successful we need you to be:
- a great, effective communicator with internal and external customers
- have an eye for detail with strong organisational skills
- adaptable and resilient to an ever-changing events and industrial environment
- self-motivated (of course!) and can show time management capability
- proficient PC skills
Desirable, but not essential, is as you would expect, namely a willingness to learn and:
- Knowledge of Power Generation rental market.
- Knowledge of Hire Desk Function
- Transport Management
At CES Power, we value teamwork, commitment and great customer service.
If you are organised, proactive and ready to join us as a Hire Controller, we would love to hear from you.
Apply today and become part of the CES Power team!
Hire Controller in Milngavie employer: CES Power
CES Power is an excellent employer, offering a supportive work culture that values teamwork and innovation in the heart of Newcastle upon Tyne. Employees benefit from competitive pay, opportunities for overtime, and a clear path for career development, making it an ideal place for those seeking meaningful and rewarding employment in the engineering field.
