At a Glance
- Tasks: Deliver top-notch customer service and manage hire processes efficiently.
- Company: Dynamic hire company in Glasgow with a focus on teamwork.
- Benefits: Competitive salary, growing holiday allowance, and on-site parking.
- Other info: Opportunity to grow your career in a supportive team.
- Why this job: Join a fast-paced environment and make a real difference for customers.
- Qualifications: Quick thinker with strong communication and time management skills.
The predicted salary is between 25000 - 30000 £ per year.
Reporting to the Depot Manager and working alongside our sales and operations teams. Our busy Hire Controller will provide outstanding customer service to all our customers by understanding their needs and exceeding their expectations daily.
Key Responsibilities
- Deliver excellent customer service, generate quotes, converting to contract.
- Respond to customers requests and queries in a timely & professional manner.
- Communicate with Sales along with other team members across the business.
- Planning transport movement to and from customers sites.
- Processing daily tasks on systems relating to on/off hire, exchanges along with breakdowns accurately.
- Manage job cards, PDI check sheets, POD & POC processes.
- Manage service log.
- Actively promote products/services by upselling to maximise revenue opportunities.
- Consistently meet or exceed depot KPIs by driving efficiency, ensure alignment with Company goals.
What we are looking for
- A quick thinker, able to work within a fast-paced industry, can communicate with both internal and external customers.
- Able to adapt to an ever-changing environment, show strong time management and self-motivation.
- Good understanding of PC office packages.
Desirable, but not essential
- Knowledge of rental market
- Knowledge of Hire Desk functions
- Geographical knowledge
What we can offer
- Competitive Salary
- 20 days Holiday grows to 22 after 2 years, 1 day extra per year until reaching 25 after 5 years’ service + Bank Holidays
- Buy and Sell Holidays
- Carry forward Holidays
- On site parking
Hire Controller - Glasgow employer: CES Power
As a Hire Controller in Glasgow, you will thrive in a dynamic work environment that prioritises outstanding customer service and teamwork. Our company offers competitive salaries, generous holiday allowances that increase with service, and opportunities for professional growth, all while fostering a supportive culture that values your contributions and encourages innovation. Join us to be part of a team that not only meets but exceeds customer expectations daily, making every day rewarding and impactful.
StudySmarter Expert Advice🤫
We think this is how you could land Hire Controller - Glasgow
✨Tip Number 1
Get to know the company inside out! Research their values, culture, and recent projects. This way, when you chat with them, you can show that you're not just another candidate but someone who genuinely cares about what they do.
✨Tip Number 2
Practice your communication skills! Since the role involves a lot of interaction with customers and team members, being able to articulate your thoughts clearly will set you apart. Try mock interviews with friends or family to get comfortable.
✨Tip Number 3
Be proactive! If you see an opportunity to showcase your skills, like offering a solution to a common problem in the industry, don’t hesitate to bring it up during your interview. It shows initiative and that you’re already thinking like a Hire Controller.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are excited about joining us. Plus, it gives you a chance to stand out right from the start!
We think you need these skills to ace Hire Controller - Glasgow
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the Hire Controller role. Highlight your customer service experience and any relevant skills that match the job description. We want to see how you can exceed expectations just like we do!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're the perfect fit for our team. Share specific examples of how you've delivered excellent customer service in the past, and don’t forget to mention your quick thinking and adaptability.
Show Off Your Communication Skills:Since communication is key in this role, make sure your application reflects your ability to communicate clearly and professionally. Whether it's in your CV or cover letter, we want to see that you can connect with both internal teams and customers effortlessly.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it shows us you’re keen to join our team!
How to prepare for a job interview at CES Power
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Hire Controller. Familiarise yourself with customer service expectations, quoting processes, and how to manage job cards. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
Since this role involves liaising with both internal teams and customers, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated in past roles, especially in fast-paced environments. This will highlight your ability to adapt and respond to queries professionally.
✨Demonstrate Problem-Solving Abilities
Think of scenarios where you've had to think on your feet or resolve issues quickly. Be ready to discuss how you managed transport planning or handled customer requests under pressure. This will showcase your quick-thinking skills, which are crucial for a Hire Controller.
✨Prepare Questions About the Company
Having insightful questions ready shows your enthusiasm for the position. Ask about the company's approach to customer service or how they measure success against KPIs. This not only demonstrates your interest but also gives you a better understanding of their expectations.
