At a Glance
- Tasks: Drive student wellbeing by supporting schools and educators in using our innovative platform.
- Company: Fast-growing EdTech company on a mission to transform student wellbeing globally.
- Benefits: Competitive salary, hybrid work model, and opportunities for international exposure.
- Other info: Join a small, high-performing team dedicated to meaningful change in education.
- Why this job: Make a real impact in education while enjoying autonomy and ownership in your role.
- Qualifications: 2-4 years in SaaS Customer Success with strong relationship-building skills.
The predicted salary is between 45000 - 55000 £ per year.
Customer Success Manager Holborn, London (Mon & Fri WFH) £45k–£55k base | £60k–£70k OTE
Certus Recruitment Group is working with a fast-scaling, mission-led SaaS business transforming how schools approach student wellbeing. In the last 12 months alone, they’ve grown their client base by 300% and now support schools across the UK and 40+ countries globally. With usage set to triple again, they’re investing in Customer Success to ensure every school sees real, measurable impact. This is a high-touch, consultative CSM role where you’ll work directly with educators, leaders, and stakeholders to drive adoption, engagement, and long-term success.
The Role
You’ll own a portfolio of ~150 schools, acting as a trusted advisor across teachers, leadership teams, and wider stakeholders. This is not a passive account management role. You’ll be hands‑on — coaching, guiding, and influencing schools to get the most out of the platform, improve student outcomes, and embed wellbeing into everyday learning. Success here is measured through retention, engagement, and growth.
Responsibilities
- Build strong, consultative relationships with teachers and school leaders
- Run discovery sessions to understand each school’s goals, challenges, and priorities
- Create and execute tailored success plans to drive adoption and outcomes
- Deliver training sessions (1:1 and group) to drive engagement across classrooms
- Use data to identify risks and proactively intervene to protect retention
- Own renewals and expansion conversations across your portfolio
- Drive increased usage and footprint within existing accounts
- Feed customer insights back into product and wider business strategy
Requirements
- 2–4 years’ experience in a SaaS Customer Success (or similar) role
- Proven experience owning customer relationships, including renewals and growth
- Strong relationship‑building skills — consultative, empathetic, and credible
- Confident influencing stakeholders and driving behavioural change
- Comfortable delivering training, onboarding, or workshops
- Highly organised, able to manage a large portfolio without losing detail
- Self‑starter mindset with the ability to operate in a fast‑growth environment
Nice to have
- Experience working with or selling into schools / education
- Exposure to mission‑led or impact‑driven products
Why Join
- Mission‑led product tackling a genuinely important global challenge
- High‑growth environment with strong demand and market momentum
- Small, high‑performing team with real ownership and autonomy
- Profitable, independent business with no external pressure or noise
- Hybrid working (central London office + flexibility)
- International exposure with a global customer base
- Regular team meetups across international locations
Bottom Line
If you enjoy working closely with customers, driving real outcomes, and being part of a business with purpose — this is a strong opportunity to step into a high‑impact CSM role. Particularly suited to someone who wants more ownership, more influence, and more meaning in what they’re doing day‑to‑day.
Impact‑Driven EdTech CSM | Hybrid (London WFH) employer: Certus Sales Recruitment
Join a mission-driven EdTech company that is transforming student wellbeing in schools across the globe. With a strong focus on employee growth and a collaborative work culture, you will have the opportunity to make a real impact while enjoying the benefits of hybrid working in vibrant central London. This fast-scaling business offers autonomy, international exposure, and a supportive team environment, making it an excellent place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Impact‑Driven EdTech CSM | Hybrid (London WFH)
✨Tip Number 1
Network like a pro! Reach out to current employees at the company through LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the role. This can give you insider knowledge and make your application stand out.
✨Tip Number 2
Prepare for the interview by researching the company’s mission and values. Since this is an impact-driven role, be ready to discuss how your personal values align with theirs. Show them you’re not just looking for a job, but you genuinely care about making a difference in education.
✨Tip Number 3
Practice your consultative skills! Role-play common scenarios you might face as a Customer Success Manager. Think about how you would handle difficult conversations or drive engagement with schools. The more prepared you are, the more confident you’ll feel during the real deal.
✨Tip Number 4
Don’t forget to follow up after your interview! A simple thank-you email can go a long way. Mention something specific from your conversation to remind them of your enthusiasm and fit for the role. It shows you’re proactive and genuinely interested in joining their team.
We think you need these skills to ace Impact‑Driven EdTech CSM | Hybrid (London WFH)
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Success Manager role. Highlight your experience in SaaS and how you've built strong relationships with customers, especially in an educational context. We want to see how you can drive real impact!
Showcase Your Skills:Don’t just list your skills; demonstrate them! Use specific examples from your past roles where you’ve influenced stakeholders or delivered training sessions. This will help us see how you can thrive in a high-touch, consultative environment.
Be Authentic:Let your personality shine through in your application. We’re looking for someone who’s not only qualified but also passionate about making a difference in education. Share why you’re excited about this mission-led role and how you align with our values.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Certus Sales Recruitment
✨Know Your Impact
Before the interview, research how the company’s product transforms student wellbeing. Be ready to discuss specific examples of how you can drive measurable impact in schools, as this role is all about making a difference.
✨Build Relationships
Since this role involves consultative relationships with educators and stakeholders, prepare to share your experiences in building strong connections. Think of examples where you've influenced change or improved engagement in previous roles.
✨Showcase Your Training Skills
You’ll be delivering training sessions, so be prepared to demonstrate your ability to communicate effectively. Consider preparing a mini-presentation or a mock training session to showcase your skills during the interview.
✨Data-Driven Mindset
This position requires using data to identify risks and drive retention. Brush up on your analytical skills and be ready to discuss how you’ve used data in past roles to inform decisions and improve customer success.
