At a Glance
- Tasks: Build relationships with schools, drive engagement, and improve student wellbeing.
- Company: Fast-growing Edtech company transforming student wellbeing globally.
- Benefits: Competitive salary, hybrid working, and international exposure.
- Other info: Join a mission-driven team tackling important global challenges.
- Why this job: Make a real impact in education while enjoying ownership and autonomy.
- Qualifications: 2-4 years in SaaS Customer Success with strong relationship-building skills.
The predicted salary is between 45000 - 55000 £ per year.
Certus Recruitment Group is working with a fast-scaling, mission-led SaaS business transforming how schools approach student wellbeing. In the last 12 months alone, they’ve grown their client base by 300% and now support schools across the UK and 40+ countries globally. With usage set to triple again, they’re investing in Customer Success to ensure every school sees real, measurable impact. This is a high-touch, consultative CSM role where you’ll work directly with educators, leaders, and stakeholders to drive adoption, engagement, and long-term success.
The Role
You’ll own a portfolio of ~150 schools, acting as a trusted advisor across teachers, leadership teams, and wider stakeholders. This is not a passive account management role. You’ll be hands‑on — coaching, guiding, and influencing schools to get the most out of the platform, improve student outcomes, and embed wellbeing into everyday learning. Success here is measured through retention, engagement, and growth.
Responsibilities
- Build strong, consultative relationships with teachers and school leaders
- Run discovery sessions to understand each school’s goals, challenges, and priorities
- Create and execute tailored success plans to drive adoption and outcomes
- Deliver training sessions (1:1 and group) to drive engagement across classrooms
- Use data to identify risks and proactively intervene to protect retention
- Own renewals and expansion conversations across your portfolio
- Drive increased usage and footprint within existing accounts
- Feed customer insights back into product and wider business strategy
Requirements
- 2–4 years’ experience in a SaaS Customer Success (or similar) role
- Proven experience owning customer relationships, including renewals and growth
- Strong relationship‑building skills — consultative, empathetic, and credible
- Confident influencing stakeholders and driving behavioural change
- Comfortable delivering training, onboarding, or workshops
- Highly organised, able to manage a large portfolio without losing detail
- Self‑starter mindset with the ability to operate in a fast‑growth environment
Nice to have
- Experience working with or selling into schools / education
- Exposure to mission‑led or impact‑driven products
Why Join
- Mission‑led product tackling a genuinely important global challenge
- High‑growth environment with strong demand and market momentum
- Small, high‑performing team with real ownership and autonomy
- Profitable, independent business with no external pressure or noise
- Hybrid working (central London office + flexibility)
- International exposure with a global customer base
- Regular team meetups across international locations
Bottom Line
If you enjoy working closely with customers, driving real outcomes, and being part of a business with purpose — this is a strong opportunity to step into a high‑impact CSM role. Particularly suited to someone who wants more ownership, more influence, and more meaning in what they’re doing day‑to‑day.
Customer Success Manager - Edtech employer: Certus Sales Recruitment
Join a fast-scaling, mission-led SaaS business in Holborn, London, where you can make a real impact on student wellbeing across the UK and beyond. With a strong focus on employee growth, you'll enjoy a high-touch, consultative role that fosters meaningful relationships with educators while benefiting from a hybrid working model and a supportive, high-performing team culture. This is an excellent opportunity for those seeking autonomy and purpose in their work, all within a profitable and independent environment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager - Edtech
✨Tip Number 1
Network like a pro! Reach out to current or former employees of the company you're eyeing. A friendly chat can give us insider info on the culture and what they really value in a Customer Success Manager.
✨Tip Number 2
Prepare for the interview by practising your consultative approach. Think about how you’d build relationships with educators and school leaders. We want to see you shine in demonstrating your empathy and influence!
✨Tip Number 3
Showcase your success stories! Be ready to share specific examples of how you've driven customer engagement and retention in previous roles. We love hearing about real impact, especially in the education sector.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re all about making connections that matter, so let’s get you in the door!
We think you need these skills to ace Customer Success Manager - Edtech
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Success Manager role. Highlight your experience in SaaS and how you've built strong relationships with customers, especially in the education sector. We want to see how you can bring value to our mission!
Showcase Your Skills:Don’t just list your skills; demonstrate them! Use specific examples from your past roles where you’ve influenced stakeholders or delivered training sessions. This will help us understand how you can drive engagement and success in our schools.
Be Authentic:We love genuine personalities! Let your passion for education and customer success shine through in your application. Share why you’re excited about this role and how you align with our mission-led approach.
Apply Through Our Website:To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to see your interest and enthusiasm for joining our team at StudySmarter!
How to prepare for a job interview at Certus Sales Recruitment
✨Know Your Stuff
Before the interview, dive deep into the company's mission and values. Understand how their product impacts schools and student wellbeing. This will help you connect your experience in Customer Success to their goals, showing that you're not just a fit for the role but also passionate about their mission.
✨Showcase Your Relationship Skills
Prepare examples of how you've built strong relationships with clients in previous roles. Think about specific instances where you influenced stakeholders or drove behavioural change. This is crucial for a consultative role like this one, so be ready to share your success stories!
✨Be Data-Driven
Since the role involves using data to identify risks and drive engagement, come prepared with examples of how you've used data in past positions. Discuss how you’ve proactively intervened to protect retention or improve outcomes, as this will demonstrate your analytical skills and proactive mindset.
✨Practice Your Training Delivery
As you'll be delivering training sessions, it’s a good idea to practice explaining complex concepts in simple terms. You might even want to prepare a mini-training session on a relevant topic. This will not only showcase your delivery skills but also your ability to engage and educate others effectively.
