At a Glance
- Tasks: Manage and grow client accounts while building long-term relationships.
- Company: Established UK Managed Service Provider with a focus on innovation.
- Benefits: Competitive salary, uncapped OTE, hybrid work, and excellent benefits.
- Other info: Fast-paced environment with opportunities for professional growth.
- Why this job: Join a dynamic team and make a real impact in the MSP world.
- Qualifications: 2+ years in Managed Services with strong communication skills.
The predicted salary is between 40000 - 45000 £ per year.
Account Manager - Managed Services
Cambridgeshire | Full-Time | Permanent
40-45k base, 60k Uncapped OTE + Excellent benefits
Not all Account Manager roles are the same. Some manage, some maintain, and some genuinely grow accounts… This one does all three.
Our client, a well-established UK Managed Service Provider, is looking for an experienced Account Manager to take ownership of a portfolio of customers (40-50) and drive both retention and revenue growth. This is a customer-facing role, primarily hybrid and online, with some on-site meetings across the UK. It’s suited to someone who understands the MSP world and knows how to translate technical capability into commercial opportunity.
The Opportunity
You’ll sit at the centre of your accounts, understand their IT landscape, anticipate needs and identify growth opportunities. You’ll make sure service delivery aligns with expectations. This isn’t transactional selling, it’s relationship-led. Strategic. Long-term.
If you’ve worked within an MSP environment, whether in sales, service delivery, technical or account management, and want to move into (or deepen) a commercially focused role, this could be a strong next step.
What You’ll Be Doing
- Acting as the primary point of contact for assigned clients
- Building long-term, trusted relationships
- Driving upsell and cross-sell opportunities
- Managing renewals and proactively tracking contract timelines
- Holding remote and on-site client meetings across the UK
- Internally communicating customer requirements clearly
- Coordinating with technical and delivery teams to ensure consistent service
- Supporting bid management, proposals and presentations when required
- Logging opportunities and generating quotes via internal systems
- Attending sales meetings to review pipeline and performance
You’ll manage multiple accounts simultaneously — balancing service, opportunity, and commercial awareness.
What They’re Looking For
- Essential: 2+ years’ experience within a Managed Service Provider
- Strong understanding of MSP technologies
- Practical knowledge of ITIL
- Comfortable presenting to stakeholders at all levels
- Clear and confident written and verbal communication
You’ll likely be someone who:
- Is commercially aware and spots opportunity naturally
- Has a pragmatic approach to solving problems
- Is organised and able to prioritise effectively
- Thrives in a fast-moving, evolving environment
- Sees things through to resolution
- Works well independently but values team collaboration
The Fit
This role suits someone who enjoys ownership, someone who doesn’t wait to be asked, someone who understands that retention is as important as revenue and someone who wants to help customers evolve their technology stack - not just renew it.
If you’re in the MSP world and want a role that blends relationship management, commercial growth, and strategic engagement, this is it!
Strategic MSP Account Manager | Hybrid & UK Travel in Cambridge employer: Certus Sales Recruitment
As a leading Managed Service Provider, our company offers a dynamic work environment that fosters growth and innovation. With a strong emphasis on relationship-building and strategic account management, employees enjoy excellent benefits, a competitive salary structure, and opportunities for professional development. Our hybrid working model allows for flexibility while maintaining a collaborative culture, making it an ideal place for those looking to make a meaningful impact in the tech industry.
StudySmarter Expert Advice🤫
We think this is how you could land Strategic MSP Account Manager | Hybrid & UK Travel in Cambridge
✨Tip Number 1
Network like a pro! Get out there and connect with people in the MSP world. Attend industry events, join relevant online forums, and don’t be shy about reaching out on LinkedIn. Building relationships can open doors to opportunities that aren’t even advertised.
✨Tip Number 2
Prepare for those interviews! Research the company and its clients thoroughly. Understand their services and think about how your experience aligns with their needs. This will help you showcase your understanding of the MSP landscape and demonstrate your value.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’re the perfect fit for their team.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of exciting roles waiting for you, and applying directly can sometimes give you an edge. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Strategic MSP Account Manager | Hybrid & UK Travel in Cambridge
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role. Highlight your experience in the MSP world and any relevant achievements that showcase your ability to grow accounts and build relationships.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Mention specific examples of how you've driven retention and revenue growth in previous positions.
Showcase Your Communication Skills:Since this role involves a lot of client interaction, make sure your written application reflects your clear and confident communication style. Keep it professional but personable!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any updates!
How to prepare for a job interview at Certus Sales Recruitment
✨Know Your MSP Inside Out
Before the interview, make sure you understand the Managed Service Provider landscape. Research the company’s services, technologies they use, and their client base. This will help you speak confidently about how your experience aligns with their needs.
✨Showcase Relationship Management Skills
Prepare examples of how you've built long-term relationships with clients in previous roles. Highlight specific instances where you’ve driven retention and revenue growth, as this is crucial for the role. Use the STAR method to structure your responses.
✨Be Ready to Discuss Technical Knowledge
Brush up on your understanding of MSP technologies and ITIL practices. Be prepared to discuss how you can translate technical capabilities into commercial opportunities. This shows that you can bridge the gap between tech and business.
✨Demonstrate Commercial Awareness
Think about how you can spot opportunities for upselling and cross-selling within your accounts. Prepare to discuss how you’ve identified and acted on such opportunities in the past, as this will demonstrate your proactive approach to account management.
