At a Glance
- Tasks: Manage and grow client accounts while building long-term relationships.
- Company: Established UK Managed Service Provider with a focus on innovation.
- Benefits: Competitive salary, uncapped OTE, and excellent benefits.
- Other info: Fast-paced environment with opportunities for professional growth.
- Why this job: Join a dynamic team and make a real impact in the tech industry.
- Qualifications: 2+ years in Managed Services with strong communication skills.
The predicted salary is between 40000 - 45000 £ per year.
Cambridgeshire | Full-Time | Permanent
40-45k base, 60k Uncapped OTE + Excellent benefits
Not all Account Manager roles are the same. Some manage, some maintain, and some genuinely grow accounts… This one does all three.
Our client, a well-established UK Managed Service Provider, is looking for an experienced Account Manager to take ownership of a portfolio of customers (40-50) and drive both retention and revenue growth.
This is a customer-facing role, primarily hybrid and online, with some on-site meetings across the UK. It’s suited to someone who understands the MSP world and knows how to translate technical capability into commercial opportunity.
The OpportunityYou’ll sit at the centre of your accounts, understand their IT landscape, anticipate needs and identify growth opportunities. You’ll make sure service delivery aligns with expectations. This isn’t transactional selling, it’s relationship-led. Strategic. Long-term.
If you’ve worked within an MSP environment, whether in sales, service delivery, technical or account management, and want to move into (or deepen) a commercially focused role, this could be a strong next step.
What You’ll Be Doing- Acting as the primary point of contact for assigned clients
- Building long-term, trusted relationships
- Driving upsell and cross-sell opportunities
- Managing renewals and proactively tracking contract timelines
- Holding remote and on-site client meetings across the UK
- Internally communicating customer requirements clearly
- Coordinating with technical and delivery teams to ensure consistent service
- Supporting bid management, proposals and presentations when required
- Logging opportunities and generating quotes via internal systems
- Attending sales meetings to review pipeline and performance
You’ll manage multiple accounts simultaneously — balancing service, opportunity, and commercial awareness.
What They’re Looking ForEssential:
- 2+ years’ experience within a Managed Service Provider
- Strong understanding of MSP technologies
- Practical knowledge of ITIL
- Comfortable presenting to stakeholders at all levels
- Clear and confident written and verbal communication
You’ll likely be someone who:
- Is commercially aware and spots opportunity naturally
- Has a pragmatic approach to solving problems
- Is organised and able to prioritise effectively
- Thrives in a fast-moving, evolving environment
- Sees things through to resolution
- Works well independently but values team collaboration
This role suits someone who enjoys ownership, someone who doesn’t wait to be asked, someone who understands that retention is as important as revenue and someone who wants to help customers evolve their technology stack - not just renew it.
If you’re in the MSP world and want a role that blends relationship management, commercial growth, and strategic engagement, this is it!
Account Manager - Managed Services in Cambridge employer: Certus Sales Recruitment
Join a dynamic and forward-thinking Managed Service Provider in Cambridgeshire, where your role as an Account Manager will not only drive account growth but also foster long-lasting relationships with clients. With a competitive salary package, excellent benefits, and a culture that prioritises employee development and collaboration, this is an ideal environment for those looking to make a meaningful impact in the tech industry. Embrace the opportunity to work in a hybrid setting, balancing remote and on-site engagements, while being part of a team that values innovation and strategic thinking.
StudySmarter Expert Advice🤫
We think this is how you could land Account Manager - Managed Services in Cambridge
✨Tip Number 1
Network like a pro! Get out there and connect with people in the MSP world. Attend industry events, join relevant online forums, and don’t be shy about reaching out on LinkedIn. Building relationships can open doors to opportunities that aren’t even advertised.
✨Tip Number 2
Showcase your expertise! When you get the chance to chat with potential employers or during interviews, make sure to highlight your understanding of MSP technologies and how you've successfully managed accounts in the past. This will set you apart from the crowd.
✨Tip Number 3
Prepare for those interviews! Research the company and their clients, and think about how you can add value to their team. Be ready to discuss specific examples of how you've driven growth and built relationships in your previous roles.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of exciting opportunities waiting for you. Plus, applying directly shows your enthusiasm and commitment to joining the team. Let’s get you that dream job!
We think you need these skills to ace Account Manager - Managed Services in Cambridge
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Account Manager in Managed Services. Highlight your experience with MSP technologies and any relevant achievements that showcase your ability to grow accounts and build relationships.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re passionate about the MSP world and how your skills align with our needs. Be sure to mention specific examples of how you've driven retention and revenue growth in previous roles.
Showcase Your Communication Skills:Since this role involves a lot of client interaction, make sure your written application reflects your clear and confident communication style. Avoid jargon and keep it straightforward, so we can see your personality shine through!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status.
How to prepare for a job interview at Certus Sales Recruitment
✨Know Your MSP Inside Out
Before the interview, make sure you understand the Managed Service Provider landscape. Research the company’s services, technologies they use, and their client base. This will help you speak confidently about how your experience aligns with their needs.
✨Showcase Relationship Management Skills
Prepare examples of how you've built long-term relationships with clients in previous roles. Be ready to discuss specific strategies you used to drive retention and revenue growth, as this role is all about nurturing those connections.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving skills and ability to manage multiple accounts. Think of scenarios where you successfully identified growth opportunities or resolved client issues, and be prepared to share these stories.
✨Communicate Clearly and Confidently
Since this role involves presenting to stakeholders, practice articulating your thoughts clearly. Use concise language and avoid jargon unless necessary. This will demonstrate your communication skills and your ability to convey complex information simply.
