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For Companies At a Glance
- Tasks: Manage and grow client accounts while building long-term relationships.
- Company: Established UK Managed Service Provider with a focus on customer success.
- Benefits: Hybrid working, competitive salary, and opportunities for professional growth.
- Other info: Dynamic role with a focus on strategic engagement and technology evolution.
- Why this job: Be the key player in driving client satisfaction and revenue growth.
- Qualifications: 2+ years in Managed Services with strong communication skills.
The predicted salary is between 40000 - 50000 £ per year.
Not all Account Manager roles are the same. Some manage, some maintain, and some genuinely grow accounts... This one does all three. Our client, a well-established UK Managed Service Provider, is looking for an experienced Account Manager to take ownership of a portfolio of customers (40-50) and drive both retention and revenue growth.
This is a customer-facing role, primarily hybrid and online, with some on-site meetings across the UK. It’s suited to someone who understands the MSP world and knows how to translate technical capability into commercial opportunity. You’ll sit at the centre of your accounts, understand their IT landscape, anticipate needs and identify growth opportunities. You’ll make sure service delivery aligns with expectations. This isn’t transactional selling, it’s relationship-led. Strategic. Long-term.
If you’ve worked within an MSP environment, whether in sales, service delivery, technical or account management, and want to move into (or deepen) a commercially focused role, this could be a strong next step.
- Acting as the primary point of contact for assigned clients
- Building long-term, trusted relationships
- Driving upsell and cross-sell opportunities
- Managing renewals and proactively tracking contract timelines
- Holding remote and on-site client meetings across the UK
- Internally communicating customer requirements clearly
- Coordinating with technical and delivery teams to ensure consistent service
- Supporting bid management, proposals and presentations when required
- Logging opportunities and generating quotes via internal systems
- Attending sales meetings to review pipeline and performance
You’ll manage multiple accounts simultaneously — balancing service, opportunity, and commercial awareness.
What They’re Looking For
- 2+ years’ experience within a Managed Service Provider
- Strong understanding of MSP technologies
- Practical knowledge of ITIL
- Comfortable presenting to stakeholders at all levels
- Clear and confident written and verbal communication
You’ll likely be someone who:
- Is commercially aware and spots opportunity naturally
- Has a pragmatic approach to solving problems
- Is organised and able to prioritise effectively
- Thrives in a fast-moving, evolving environment
- Sees things through to resolution
- Works well independently but values team collaboration
The Fit
This role suits someone who enjoys ownership, someone who doesn’t wait to be asked, someone who understands that retention is as important as revenue and someone who wants to help customers evolve their technology stack - not just renew it. If you’re in the MSP world and want a role that blends relationship management, commercial growth, and strategic engagement, this is it.
Account Manager - Managed Services in Peterborough employer: Certus Recruitment Group
Contact Detail:
Certus Recruitment Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager - Managed Services in Peterborough
✨Tip Number 1
Network like a pro! Get out there and connect with people in the MSP world. Attend industry events, join online forums, and don’t be shy about reaching out on LinkedIn. Building relationships can open doors to opportunities that aren’t even advertised.
✨Tip Number 2
Showcase your expertise! When you’re chatting with potential employers or networking, make sure to highlight your understanding of MSP technologies and your experience in account management. Share specific examples of how you've driven growth or improved client relationships.
✨Tip Number 3
Prepare for those interviews! Research the company and their clients, and think about how you can add value. Be ready to discuss how you can help them retain customers and identify new opportunities. Practice makes perfect, so run through common interview questions with a friend.
✨Tip Number 4
Apply through our website! We’ve got loads of great roles waiting for you, including this Account Manager position. It’s super easy to apply, and you’ll be one step closer to landing that dream job. Don’t miss out on the chance to grow your career with us!
We think you need these skills to ace Account Manager - Managed Services in Peterborough
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Account Manager in a Managed Services environment. Highlight your experience with customer relationships, revenue growth, and any relevant MSP technologies you've worked with.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about this role and how your background aligns with our needs. Don’t forget to mention specific examples of how you’ve driven growth or managed accounts successfully.
Showcase Your Communication Skills: Since this role involves a lot of client interaction, make sure your written application reflects your clear and confident communication style. Keep it professional but personable – we want to see your personality shine through!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Certus Recruitment Group
✨Know Your MSP Inside Out
Before the interview, make sure you understand the Managed Service Provider landscape. Research the company’s services, their client base, and any recent news or developments. This will help you speak confidently about how your experience aligns with their needs.
✨Showcase Relationship Management Skills
Prepare examples of how you've built and maintained strong client relationships in the past. Be ready to discuss specific strategies you've used to drive retention and growth, as this role is all about long-term partnerships rather than quick sales.
✨Demonstrate Commercial Awareness
Think about how you can translate technical capabilities into commercial opportunities. During the interview, share instances where you've identified upsell or cross-sell opportunities and how you approached those situations to benefit both the client and your previous employer.
✨Practice Clear Communication
Since this role involves presenting to stakeholders at all levels, practice articulating your thoughts clearly and confidently. Consider doing mock interviews with a friend or using video to refine your delivery and ensure you can convey complex ideas simply.