At a Glance
- Tasks: Manage and grow client accounts while building long-term relationships.
- Company: Established UK Managed Service Provider with a focus on customer success.
- Benefits: Hybrid working, competitive salary, and opportunities for professional growth.
- Other info: Dynamic role with a focus on strategic engagement and commercial growth.
- Why this job: Be at the forefront of technology evolution and drive real impact for clients.
- Qualifications: 2+ years in Managed Services with strong communication and problem-solving skills.
The predicted salary is between 36000 - 60000 £ per year.
Not all Account Manager roles are the same. Some manage, some maintain, and some genuinely grow accounts… This one does all three. Our client, a well-established UK Managed Service Provider, is looking for an experienced Account Manager to take ownership of a portfolio of customers (40-50) and drive both retention and revenue growth.
This is a customer-facing role, primarily hybrid and online, with some on-site meetings across the UK. It’s suited to someone who understands the MSP world and knows how to translate technical capability into commercial opportunity.
The OpportunityYou’ll sit at the centre of your accounts, understand their IT landscape, anticipate needs and identify growth opportunities. You’ll make sure service delivery aligns with expectations. This isn’t transactional selling, it’s relationship-led. Strategic. Long-term.
If you’ve worked within an MSP environment, whether in sales, service delivery, technical or account management, and want to move into (or deepen) a commercially focused role, this could be a strong next step.
What You’ll Be Doing- Acting as the primary point of contact for assigned clients
- Building long-term, trusted relationships
- Driving upsell and cross-sell opportunities
- Managing renewals and proactively tracking contract timelines
- Holding remote and on-site client meetings across the UK
- Internally communicating customer requirements clearly
- Coordinating with technical and delivery teams to ensure consistent service
- Supporting bid management, proposals and presentations when required
- Logging opportunities and generating quotes via internal systems
- Attending sales meetings to review pipeline and performance
You’ll manage multiple accounts simultaneously — balancing service, opportunity, and commercial awareness.
What They’re Looking For- 2+ years’ experience within a Managed Service Provider
- Strong understanding of MSP technologies
- Practical knowledge of ITIL
- Comfortable presenting to stakeholders at all levels
- Clear and confident written and verbal communication
You’ll likely be someone who:
- Is commercially aware and spots opportunity naturally
- Has a pragmatic approach to solving problems
- Is organised and able to prioritise effectively
- Thrives in a fast-moving, evolving environment
- Sees things through to resolution
- Works well independently but values team collaboration
This role suits someone who enjoys ownership, someone who doesn’t wait to be asked, someone who understands that retention is as important as revenue and someone who wants to help customers evolve their technology stack - not just renew it.
If you’re in the MSP world and want a role that blends relationship management, commercial growth, and strategic engagement, this is it!
Account Manager - Managed Services employer: Certus Recruitment Group
At Certus Recruitment Group, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters professional growth and rewards high performance. Our commitment to uncapped commission structures empowers our UHNW Client Advisors to thrive in a supportive environment, where collaboration and excellence are at the forefront of our mission. Join us in a prestigious location that not only enhances your career prospects but also provides a unique opportunity to engage with elite clients in a meaningful way.
StudySmarter Expert Advice🤫
We think this is how you could land Account Manager - Managed Services
✨Tip Number 1
Network like a pro! Get out there and connect with people in the MSP world. Attend industry events, webinars, or even local meetups. The more you engage, the better your chances of landing that Account Manager role.
✨Tip Number 2
Show off your expertise! When you get the chance to chat with potential employers, make sure to highlight your understanding of MSP technologies and how you've driven growth in past roles. This will set you apart from the crowd.
✨Tip Number 3
Be proactive! Don’t just wait for job openings to pop up. Reach out to companies you admire, even if they’re not actively hiring. Express your interest and share how you can add value to their team.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you. Plus, applying directly shows your enthusiasm and commitment to joining our team. Let’s get you that Account Manager position!
We think you need these skills to ace Account Manager - Managed Services
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Account Manager in a Managed Services environment. Highlight your experience with MSP technologies and any relevant achievements that showcase your ability to grow accounts and build relationships.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role and how your background aligns with the job description. Don’t forget to mention your understanding of the MSP world and your approach to relationship management.
Showcase Your Communication Skills:Since this role involves clear communication with clients and internal teams, make sure your written application reflects your ability to convey ideas effectively. Keep your language professional yet approachable, just like you would in a client meeting.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status!
How to prepare for a job interview at Certus Recruitment Group
✨Know Your Accounts Inside Out
Before the interview, make sure you research the company’s existing clients and their IT landscapes. Understanding their needs and how your role can drive retention and growth will show that you're proactive and ready to take ownership.
✨Showcase Your Relationship Skills
Since this role is all about building long-term relationships, prepare examples of how you've successfully managed client relationships in the past. Highlight your ability to communicate clearly and confidently with stakeholders at all levels.
✨Demonstrate Commercial Awareness
Be ready to discuss how you spot opportunities for upselling and cross-selling. Think of specific instances where you've identified growth potential within accounts and how you approached those situations strategically.
✨Prepare for Technical Discussions
Brush up on your knowledge of MSP technologies and ITIL practices. Be prepared to translate technical capabilities into commercial opportunities during the interview, as this will be crucial for success in the role.
