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For Companies At a Glance
- Tasks: Engage with customers, assist via phone and email, and ensure high satisfaction levels.
- Company: Join Certsure, a leader in certification services for the construction industry.
- Benefits: Enjoy a competitive salary, hybrid work options, and a supportive team environment.
- Why this job: Make a real impact by helping businesses thrive while developing your customer service skills.
- Qualifications: GCSE or equivalent experience in customer service is preferred; strong communication skills are essential.
- Other info: This is a temporary role for 6 weeks, perfect for gaining valuable experience.
The predicted salary is between 20000 - 30000 £ per year.
Job Description
Location: Hybrid – Dunstable, Warwick House
Salary: circa £25,000 pro rata, plus excellent benefits
Hours: Full-time (Monday to Friday 9-5 pm)
Contract: Temporary, 6 weeks (17th Feb to 11th April)
We are excited to advertise multiple temporary opportunities for Customer Experience Coordinators within our organisation. In this customer-facing role, you will engage with a variety of businesses—ranging from individuals to small-sized companies—to understand their unique needs while keeping up with changes in the energy industry and recent technologies.
Your responsibilities will include assisting customers over the phone, via our website, or by email, and proactively reaching out to provide advice during registration with NICEIC. You will collaborate with internal teams to deliver the best solutions for customers and maintain accurate record-keeping. This role will require a range of skills to effectively support customers and ensure high levels of satisfaction.
In this role, you will…
Educate and Guide
Maximise the benefits of NICEIC certification to enhance business practices, professional knowledge, and technical proficiency.
Onboard and Validate
Assess and validate information during the onboarding process while providing guidance to contractors throughout their certification journey.
Technical Integrity and Flexibility
Adopt a fair and balanced approach with a focus on technical integrity. Identify and/or take enforcement action in case of breaches while maintaining respect and fostering positive business relationships.
Customer Service Excellence
Proactively and responsively deliver customer service across various communication channels, focusing on effective resolutions. Efficiently and effectively address issues, embodying NICEIC's customer service principles through meaningful interactions.
Treat Customers as Individuals
Adapt and personalise communication styles, tailoring solutions within the parameters of scheme requirements.
Provide Life Support
Assist customers in managing options to avoid business debt and maintain active certification. Empower customers with the tools and knowledge to self-manage their certification and accounts, ensuring awareness of new capabilities and confidence in their use.
What we’re looking for…
Essential
- Collaboration: A strong team contributor, friendly, engaging, and caring. Helps find ways to collaborate better with other teams/areas.
- Takes responsibility: Takes ownership to resolve customers queries in the first interaction, where- ever possible.
- Commercially Aware: Confident to make sound commercial decisions in line with our processes and ensuring technical integrity.
- Organised with attention to detail: Maintaining accurate records and notes ensuring requirements are fully met through the registration, in life and departure processes.
- Technical Knowledge: Able to absorb, assimilate, make relevant and clearly explain technical information to guide and support our customers. Shares their knowledge and winning ways with others.
- Problem-solving: Demonstrates initiative, identifies, pre-empts and/or resolve a range of issues, by being pro-active, taking ownership and being accountable.
- Adaptability: Flexible and responsive to changing business needs and to different customers. Willing and eager to learn new things and try new ways of working.
- Empathy: Professional with strong people skills, aware of personal impact. Empathetic with customers, a natural communicator, comfortable over the phone, creating rapport, providing a positive customer experience.
Desirable
- GCSE or equivalent level (or demonstrable and verifiable relevant work experience).
- Experience of working in a customer service environment and/or formal Customer Service Training.
- Ability to identify new opportunities to introduce customers to additional services and products offered by the company, contributing to revenue growth.
About us…
Certsure offers industry-leading certification services, Building Regulations schemes, products, and support to the construction industry. We are dedicated to providing professional services and certification to a wide range of customers across the building services sector. Our products and services are delivered through the marketing-leading brand NICEIC. Quality is the foundation of everything we do and as a result, many of our products are Government recognised and United Kingdom Accreditation Service (UKAS) approved. From the technically excellent assessors to service advisors who really “get” our customers – we are always on the lookout for talented people to join our team.
We aspire to have a diverse and inclusive workplace, and as an equal opportunities’ employer, Certsure is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.
PLEASE NOTE: As an employer, Certsure does not provide sponsorship as a licenced UK employer.
Customer Service Coordinator employer: Certsure LLP
Contact Detail:
Certsure LLP Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Coordinator
✨Tip Number 1
Familiarize yourself with NICEIC certification and its benefits. Understanding how it enhances business practices will help you engage effectively with customers and provide them with valuable insights.
✨Tip Number 2
Practice your communication skills, especially over the phone. Since this role involves a lot of customer interaction, being able to create rapport and provide a positive experience is crucial.
✨Tip Number 3
Be prepared to demonstrate your problem-solving abilities. Think of examples from your past experiences where you took ownership of a customer issue and resolved it effectively.
✨Tip Number 4
Show your adaptability by being open to learning new processes and technologies. The energy industry is constantly evolving, and being flexible will make you a valuable asset to the team.
We think you need these skills to ace Customer Service Coordinator
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Customer Service Coordinator position. Tailor your application to highlight how your skills and experiences align with the job description.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous customer service experience, especially in roles that required problem-solving, adaptability, and technical knowledge. Use specific examples to demonstrate your ability to handle customer queries effectively.
Showcase Your Communication Skills: Since this role involves engaging with customers through various channels, make sure to showcase your strong communication skills. Provide examples of how you've successfully interacted with customers in the past, focusing on empathy and rapport-building.
Tailor Your Application: Customize your cover letter to reflect your understanding of Certsure's values and mission. Mention how you can contribute to their goal of providing excellent customer service and maintaining technical integrity within the energy industry.
How to prepare for a job interview at Certsure LLP
✨Show Your Customer Service Skills
Be prepared to share specific examples of how you've successfully handled customer inquiries in the past. Highlight your ability to resolve issues on the first interaction and demonstrate your empathy towards customers.
✨Demonstrate Technical Knowledge
Familiarize yourself with NICEIC certification and the energy industry. Be ready to explain technical concepts clearly and how they can benefit customers, showcasing your ability to absorb and communicate complex information.
✨Emphasize Collaboration
Since this role requires working closely with internal teams, be sure to discuss your experience in collaborating with others. Share examples of how you’ve contributed to team success and improved processes.
✨Adaptability is Key
Highlight your flexibility and willingness to learn. Discuss situations where you've had to adapt to changing circumstances or customer needs, showing that you can thrive in a dynamic environment.
