Company Description
Certo Legal is a specialist law firm focused on credit hire and vehicle damage litigation arising from road traffic accidents. The firm supports credit hire organisations, accident management companies, and individuals by managing claims from pre-litigation negotiations through to court proceedings. Certo Legal’s approach emphasises thorough case preparation, clear guidance, and proactive progression to achieve effective outcomes. Its work spans credit hire, vehicle damage, storage and recovery charges, and related civil disputes. The firm prioritises understanding each client’s commercial and personal needs, building long-term relationships through responsive, tailored service.
Role Description
The Impec Handler is a full-time, on-site role based in Bolton. In this position, the individual will be responsible for assessing financial doucments for all active credit hire claims.
Day-to-day tasks include liaising with clients, credit hire organisations, gathering and analysing evidence of financial means, and ensuring all case files are maintained to a high standard. The role involves drafting correspondence, updating internal case management systems, monitoring key deadlines, and supporting solicitors with pre-litigation and litigation activities. The Impec Handler will also contribute to continuous improvement in processes and provide a professional, empathetic service to all parties involved in claims.
Qualifications
- Experience in claims handling, litigation support, or a similar role within legal or insurance services, ideally involving credit hire or road traffic accident claims.
- Strong analytical and investigative skills, with the ability to review financial and case documentation and form clear, evidence-based conclusions.
- Effective written and verbal communication skills, including the ability to draft professional correspondence and explain complex information in a straightforward way.
- Solid organisational and time-management skills, with the ability to prioritise workloads, manage multiple files, and meet deadlines in a fast-paced environment.
- High level of accuracy and attention to detail in case preparation, data entry, and record-keeping within case management systems.
- Proficiency with common office software and case management tools, and willingness to learn firm-specific systems and processes.
- Ability to work collaboratively with legal professionals, external partners, and clients while maintaining a professional, impartial approach.
- Understanding of or interest in credit hire, vehicle damage, and civil litigation; prior experience or training in these areas is advantageous.
- Relevant education or training in law, legal practice, or a related discipline is beneficial but not mandatory if equivalent experience is demonstrated.
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