Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Drive customer success initiatives and foster long-term relationships with clients.
- Company: Join Certn, a fast-growing tech company revolutionising background checks globally.
- Benefits: Enjoy 4 weeks of leave, remote work options, and a professional development budget.
- Why this job: Make a real impact in a collaborative environment that values innovation and diversity.
- Qualifications: Proven experience in customer success or account management with strong analytical skills.
- Other info: Be part of a diverse team committed to creating an inclusive workplace.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Join to apply for the Customer Success Manager role at Certn.
Base pay range: CA$52,880.00/yr – CA$66,100.00/yr.
About Certn
At Certn, we’re revolutionizing background screening with The World’s Easiest Background Check — fast, global, and powered by tech. We’re not about outdated processes and red tape. We’re about innovation, speed, and impact. If you’re looking for a place where ownership, collaboration, and creativity thrive, this is it.
Role Overview
The Customer Success Manager role plays a key role in driving strategic customer success initiatives. Responsible for fostering long‑term relationships, this role involves conducting business reviews, addressing escalated issues, and collaborating with cross‑functional teams to maximise customer satisfaction and revenue growth.
Strategic Account Management
- Develop and execute account plans to ensure customer success and identify growth opportunities.
- Own customer onboarding, ramp, and full life cycle achievement including contract renewal.
- Find upsell, cross‑sell, and expansion opportunities and win additional business.
- Maintain weekly updates reviewing customer stories, opportunities, onboarding progress, at‑risk accounts and churn.
Customer Advocacy and Issue Resolution
- Serve as the primary contact for escalated issues, collaborating internally to resolve challenges.
- Collaborate with stakeholders across all departments to solve complex customer issues.
- Perform quarterly business reviews to proactively address challenges and advocate for new products and services for customers.
Performance Metrics
- Conduct an average of 5–8 proactive meetings per week with your book of business.
- Document and utilize HubSpot to track customer interactions.
- Measurably increase B2B revenue and margin as it relates to company objectives on a quarterly basis.
Customer Retention and Growth
- Implement strategies to reduce churn and enhance loyalty.
- Utilise data to analyse and track potential churn targets and create a mutual plan of success to maintain customer satisfaction.
Key Requirements
- Proven success in customer success, account management, or a related field, demonstrating a track record of successful customer engagement.
- Showcased effectiveness in strategic account management.
- Adept analytical and problem‑solving skills.
- Effective communication and presentation abilities.
- Experience advocating for customers at an executive level within the organisation.Demonstrated ability to collaborate effectively with various departments for overall business success.
- Demonstrated success in driving customer growth through expansion initiatives.
- Regularly communicate with customers to understand their needs, address concerns and suggest add‑ons.
Why You Should Be Excited
- Flexibility: Hybrid/remote role with teammates across North America and the UK.
- Global Collaboration: Partner with experienced leaders in multiple regions.
- Compensation: Competitive salary, comprehensive health benefits, generous paid time off.
- Culture: Collaborative, async‑friendly, and innovation‑focused.
A Little Bit More About Us
Certn is a growing global technology company reinventing the way organizations build trust in people with technology and AI‑backed background checks. Having recently been named one of Canada’s Companies‑to‑Watch in Deloitte’s Technology Fast 50 Awards, we are one of the fastest‑growing start‑ups in the sector. The selected candidate will be required to complete a background check — so you’ll get to see first‑hand what we do. Certn is committed to equal opportunity, inclusion, and diversity. If you have a disability that requires accommodation at any stage of the recruitment process, please let us know how we can best assist you.
Ready to build your career and make an impact? Apply now and start your journey with Certn.
#J-18808-Ljbffr
Customer Success Manager employer: Certn
Contact Detail:
Certn Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager
✨Tip Number 1
Familiarise yourself with Certn's innovative approach to background screening. Understanding their unique selling points and how they differentiate themselves from competitors will help you articulate your alignment with their mission during interviews.
✨Tip Number 2
Network with current or former employees of Certn on platforms like LinkedIn. Engaging in conversations about their experiences can provide valuable insights into the company culture and expectations, which you can leverage in your discussions.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed customer relationships and driven growth in previous roles. Highlighting measurable outcomes will demonstrate your capability to contribute to Certn's objectives.
✨Tip Number 4
Showcase your familiarity with tools like HubSpot and other CRM platforms during your interactions. Being able to discuss how you've used these tools to enhance customer success will set you apart as a candidate who is ready to hit the ground running.
We think you need these skills to ace Customer Success Manager
Some tips for your application 🫡
Tailor Your CV: Make sure to customise your CV to highlight relevant experience in customer success and account management. Use keywords from the job description, such as 'strategic account management' and 'customer advocacy', to demonstrate your fit for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer success and your ability to drive results. Mention specific examples of how you've successfully managed client relationships and resolved issues in the past.
Highlight Relevant Skills: Emphasise skills that are crucial for the role, such as analytical thinking, problem-solving, and effective communication. Provide examples of how you've used these skills to achieve customer satisfaction and revenue growth.
Showcase Cultural Fit: Certn values collaboration and inclusivity, so make sure to convey your alignment with their company culture. Share experiences that demonstrate your ability to work well in a team and your commitment to continuous improvement.
How to prepare for a job interview at Certn
✨Show Your Passion for Customer Success
Make sure to express your enthusiasm for customer success during the interview. Share specific examples of how you've helped clients achieve their goals in previous roles, and highlight your commitment to fostering long-term relationships.
✨Demonstrate Problem-Solving Skills
Prepare to discuss complex customer issues you've resolved in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers, showcasing your analytical thinking and ability to collaborate with different teams.
✨Familiarise Yourself with Their Tools
Since Certn values familiarity with tools like HubSpot, Google Workspace, and Zendesk, make sure you brush up on these platforms. Mention any relevant experience you have and how you can leverage these tools to enhance customer satisfaction.
✨Prepare for Cultural Fit Questions
Certn places a strong emphasis on collaboration, inclusivity, and innovation. Be ready to discuss how your personal values align with their company culture. Share experiences that demonstrate your adaptability in fast-paced environments and your ability to work synergistically with others.
