At a Glance
- Tasks: Support and monitor digital workplace technologies while delivering excellent customer service.
- Company: Join Certitude, a growing company with a vibrant IT team.
- Benefits: Enjoy 25 days of annual leave, pension scheme, and wellness perks.
- Other info: Dynamic work environment with plenty of opportunities for learning and growth.
- Why this job: Be a key player in enhancing IT services and making a real impact.
- Qualifications: Experience in IT support and a passion for technology.
The predicted salary is between 30000 - 30000 £ per year.
An exciting opportunity to join Certitude as a System Analyst as we continue to grow.
Salary: £30,000 per annum
Hours: 37.5 hours
Job Type: Permanent – Full-time
Department: IT
Location: Balham
Benefits:
- A stimulating work environment full of opportunities to learn and develop
- 25 days’ annual leave + bank holidays
- Enrolment onto a pension scheme
- 24-hour Employee Assistance
- Paid Enhanced DBS
- Eye care voucher
- Salary sacrifice schemes available: Travel to work loan, Cycle to work Scheme, Gym Membership, Tech Purchase
About the role:
The Systems Analyst is a key member of the IT and Security Operations Team, responsible for delivering excellent customer service and maximising First Contact Resolution (FCR) across all IT and security-related support requests. Acting as the primary point of contact for colleagues, the role ensures incidents and service requests are resolved efficiently or triaged appropriately to the Digital Workplace Engineers (DWEs) and Security Engineer, maintaining high service standards and minimising disruption to business operations.
Duties will include:
- Support and monitor digital workplace technologies, including endpoint devices, Microsoft 365, Azure services, SaaS platforms, and cloud-hosted applications
- Support Microsoft Intune for device compliance, configuration, security baselines, and application deployment
System Analyst employer: Certitude
Certitude is an exceptional employer that prioritises the well-being and development of its staff, offering a vibrant work culture in the heart of Brighton. With opportunities for personal growth and skill enhancement, employees are encouraged to thrive while making a meaningful impact in the lives of those they support. The company also fosters a fun and inclusive environment, making it a rewarding place to work for anyone passionate about helping others.
StudySmarter Expert Advice🤫
We think this is how you could land System Analyst
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Certitude values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Certitude might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Certitude!
✨Direct Apply to Certitude
Let's not forget to apply directly through the Certitude website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace System Analyst
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Certitude.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Certitude. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Certitude
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
