At a Glance
- Tasks: Support and monitor digital workplace technologies while delivering excellent customer service.
- Company: Join Certitude, a growing company with a vibrant IT team.
- Benefits: Enjoy 25 days of annual leave, pension scheme, and wellness perks.
- Other info: Dynamic work environment with plenty of opportunities for learning and growth.
- Why this job: Be a key player in enhancing IT services and making a real impact.
- Qualifications: Experience in IT support and a passion for technology.
The predicted salary is between 30000 - 30000 £ per year.
An exciting opportunity to join Certitude as a System Analyst as we continue to grow.
Salary: £30,000 per annum
Hours: 37.5 hours
Job Type: Permanent – Full-time
Department: IT
Location: Balham
Benefits:
- A stimulating work environment full of opportunities to learn and develop
- 25 days’ annual leave + bank holidays
- Enrolment onto a pension scheme
- 24-hour Employee Assistance
- Paid Enhanced DBS
- Eye care voucher
- Salary sacrifice schemes available: Travel to work loan, Cycle to work Scheme, Gym Membership, Tech Purchase
About the role:
The Systems Analyst is a key member of the IT and Security Operations Team, responsible for delivering excellent customer service and maximising First Contact Resolution (FCR) across all IT and security-related support requests. Acting as the primary point of contact for colleagues, the role ensures incidents and service requests are resolved efficiently or triaged appropriately to the Digital Workplace Engineers (DWEs) and Security Engineer, maintaining high service standards and minimising disruption to business operations.
Duties will include:
- Support and monitor digital workplace technologies, including endpoint devices, Microsoft 365, Azure services, SaaS platforms, and cloud-hosted applications
- Support Microsoft Intune for device compliance, configuration, security baselines, and application deployment
System Analyst employer: Certitude
Certitude is an exceptional employer that prioritises the well-being and development of its staff, offering a vibrant work culture in the heart of Brighton. With opportunities for personal growth and skill enhancement, employees are encouraged to thrive while making a meaningful impact in the lives of those they support. The company also fosters a fun and inclusive environment, making it a rewarding place to work for anyone passionate about helping others.
