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- Tasks: Support quality improvement through audits and targeted assistance across London.
- Company: Join Certitude, London's leading adult social care provider dedicated to making a difference.
- Benefits: Enjoy 25 days annual leave, employee perks, and a supportive work environment.
- Why this job: Be part of a mission-driven team that values quality and personal development.
- Qualifications: Experience in a similar role and strong communication skills are essential.
- Other info: Opportunity for growth and learning in a dynamic and caring organisation.
The predicted salary is between 24000 - 36000 £ per year.
Quality Improvement Co-ordinator (10040)
Job description
An exciting opportunity to join Certitude as a Quality Improvement Co-ordinator as we continue to grow as Londons leading adult social care provider.
Salary: £29,792.72 per annum
Hours: 37.5 hours
Job Type: Permanent Full-time
Interview Date: 20 & 21 August 2025
Benefits
– A stimulating work environment, full of opportunities to learn and develop
– 25 days\’ annual leave + bank holidays & enrolment onto a pension scheme
– 24-hour Employee Assistance
– Paid Enhanced DBS
– Eye care vouchers & Perkbox (employee benefits platform for wellbeing and discounts)
– Salary sacrifice schemes available: Travel to work loan, Cycle to work Scheme, Gym Membership & Tech Purchase
About the role
The role of a Quality Improvement Co-ordinator is to support the organisation to develop a culture where quality and quality improvement are seen as everyones responsibility. As part of the quality team, you will carry out quality audits at locations across London. Through these, areas for development and improvement are identified to ensure quality and compliance are maintained, and where required, support provided to complete actions and embed correct processes.
Duties will include:
– Ensure the organisations internal quality audit schedule is maintained by carrying out onsite and remote audits in locations across London
– Provide targeted support to locations where required improvements are identified (e.g. medication, health & safety compliance, record-keeping, etc.)
– Take a proactive approach to quality management by assisting with the implementation of identified improvements consistently across the organisation, including policy and procedure review, coaching sessions, manager inductions, and observational visits where required
– Accurately and consistently record the work and support provided to teams, including identified areas of improvement and development, time-specific actions required, and progress achieved
About you
To be a Quality Improvement Co-ordinator at Certitude, the following are essential:
– Previous experience in a similar role
– Understand the challenges that are likely to be faced by people with learning disabilities and mental health issues
– Strong written and verbal communication skills a great listener, able to record information accurately, provide constructive feedback and influence change
– Working knowledge of The Care Quality Commission (CQC), including the Single Assessment Framework and Quality Statements
– Strong IT skills Microsoft applications, especially Excel
– Highly organised and able to work under pressure and handle multiple tasks at the same time
About the Organisation
We have a passion for life and make it our mission to support people in living the life they desire, whatever that may be. We care about the people we support and the work we do, and we would love for you to join us at Certitude.
Read more about us on our website and visit our work for us page. You can also learn about us through our Values and Behaviours.
Do you want to be a Quality Improvement Co-ordinator at Certitude? Select the apply button, complete an application form and someone from the Recruitment Team will be in touch! If you have any questions,
All our posts are subject to an Enhanced DBS disclosure, as well as a full employment history and employment references. We are committed to equal opportunities in employment and service delivery and we welcome applications from all sections of the community.
We reserve the right to close vacancies before the date stated when we have received sufficient applications from which to make a shortlist. You are advised to submit your completed application form as soon as possible to have the best chance of being considered.
Quality, Improvement, CQC, Partner, Co-ordinator, Co-ordinator Charity, Charities, Third Sector, Learning Disabilities, Social Care, Voluntary Sector, Community Development, Not for Profit, NFP, Mental Health, Quality Improvement.
Quality Improvement Co-ordinator in South West London employer: Certitude
Contact Detail:
Certitude Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Quality Improvement Co-ordinator in South West London
✨Tip Number 1
Familiarise yourself with the Care Quality Commission (CQC) standards and the Single Assessment Framework. Understanding these frameworks will not only help you in interviews but also demonstrate your commitment to quality improvement in social care.
✨Tip Number 2
Network with professionals in the social care sector, especially those who have experience in quality improvement roles. Engaging with others can provide insights into the role and may even lead to referrals or recommendations.
✨Tip Number 3
Prepare to discuss specific examples from your past experience where you've successfully implemented quality improvements. Being able to articulate your impact will set you apart during the interview process.
✨Tip Number 4
Showcase your organisational skills by discussing how you manage multiple tasks and deadlines. This is crucial for a Quality Improvement Co-ordinator, so be ready to share strategies that have worked for you in the past.
We think you need these skills to ace Quality Improvement Co-ordinator in South West London
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Quality Improvement Co-ordinator. Familiarise yourself with the key duties mentioned in the job description, such as conducting audits and supporting quality improvements.
Tailor Your CV: Highlight your relevant experience in quality improvement or similar roles. Emphasise your understanding of challenges faced by individuals with learning disabilities and mental health issues, as well as your strong communication skills.
Craft a Compelling Cover Letter: Use your cover letter to showcase your passion for quality improvement and how your skills align with Certitude's mission. Mention specific examples from your past experiences that demonstrate your ability to influence change and support teams effectively.
Proofread Your Application: Before submitting, carefully proofread your application materials. Ensure there are no spelling or grammatical errors, and that all information is clear and concise. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Certitude
✨Understand the Role
Make sure you have a clear understanding of what a Quality Improvement Co-ordinator does. Familiarise yourself with the responsibilities outlined in the job description, especially around quality audits and compliance. This will help you articulate how your experience aligns with the role.
✨Showcase Your Communication Skills
Since strong written and verbal communication skills are essential for this position, prepare examples that demonstrate your ability to listen, provide feedback, and influence change. Think of specific situations where you successfully communicated complex information or resolved conflicts.
✨Familiarise Yourself with CQC Standards
As the role involves working knowledge of The Care Quality Commission (CQC), brush up on their standards and frameworks. Be ready to discuss how you have applied these in previous roles or how you would approach quality management in line with CQC guidelines.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities and organisational skills. Think about past experiences where you had to manage multiple tasks under pressure, and be prepared to explain your thought process and the outcomes.
