At a Glance
- Tasks: Provide admin support by processing referrals and coordinating assessments.
- Company: Join Certitude, a passionate organisation dedicated to supporting people's lives.
- Benefits: Enjoy 25 days' leave, pension scheme, and wellness perks like gym memberships.
- Other info: Dynamic work environment with opportunities for personal and professional growth.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Experience in admin roles and understanding of customer service principles.
The predicted salary is between 28000 - 28000 £ per year.
Salary: £28,000 per annum pro rata
Hours: 22.5 hours
Job Type: Fixed Term - 6 months
Location: Balham
Benefits:
- A stimulating work environment full of opportunities to learn and develop
- 25 days' annual leave + bank holidays & enrolment onto a pension scheme
- 24-hour Employee Assistance
- Paid Enhanced DBS
- Eye care voucher
- Salary sacrifice schemes available: Travel to work loan, Cycle to work Scheme, Gym Membership & Tech Purchase
About the role:
The Referral and Assessment Coordinator position is to provide excellent administrative support to the Referral and Assessment Lead by monitoring and processing enquiries and referrals daily. This includes coordinating referral and assessment documentation, recording activity accurately, keeping records up to date, and supporting updates on empty rooms.
Duties will include:
- Receive, process and record referrals from a range of sources, including local authorities, healthcare professionals, customers, families, and partner agencies via email and telephone.
- Process referrals by accessing the DPS platforms, Careplace and other referral sources.
- Support the Referral & Assessment Lead in scheduling assessments and reviewing appointments for customers with managers and external support services and agencies.
- Maintain assessment diaries and coordinate appointment arrangements.
- Coordinate the weekly circulation of the empty rooms spreadsheet by email to operational managers and teams for current information on new empty rooms and updates.
- Prepare general updates for systems, check for accuracy, and follow up queries with staff teams.
About you:
- Experience of providing administrative support within a busy office environment.
- Experience of maintaining accurate records and databases.
- Understanding of confidentiality and data protection requirements.
- Understanding of effective customer service principles.
- Understanding of housing, care, support, health, or social care services.
About the Organisation:
We have a passion for life and make it our mission to support people in living the life they desire, whatever that may be. We care about the people we support and the work we do, and we would love for you to join us at Certitude. All our posts are subject to an Enhanced DBS disclosure as well as a full employment history and employment references. We are committed to equal opportunities in employment and the support provided and we welcome applications from all sections of the community. We reserve the right to close vacancies before the date stated when we have received sufficient applications from which to make a shortlist. You are advised to submit your completed application form as soon as possible to have the best chance of being considered.
Referral and Assessment Coordinator in London employer: Certitude
Certitude is an exceptional employer that fosters a stimulating work environment, offering HR Officers the chance to grow and develop their skills in a supportive setting. With a hybrid working model that combines home and office locations in Balham and Ealing, employees enjoy flexibility alongside a generous benefits package, including 25 days of annual leave. Join us to be part of a team that values personal growth and meaningful contributions to the community.
StudySmarter Expert Advice🤫
We think this is how you could land Referral and Assessment Coordinator in London
✨Get Your Foot in the Door with Temp Agencies
Temporary roles in HR are often filled through agencies. Reach out to temp agencies that specialise in HR placements. They can help you find gigs quickly and give you a chance to demonstrate your skills in real-world scenarios.
✨Network at HR Events and Workshops
Dive into local HR events, workshops, and seminars. These are great opportunities to meet professionals already in the field and might lead to temporary positions. Be sure to have a chat, exchange contacts, and express your interest in on-the-spot opportunities!
✨Showcase Your Flexibility
In the temporary HR world, being adaptable is key. When you're networking or interviewing, highlight your ability to quickly learn and fill diverse roles, from recruitment to employee onboarding. Make it clear that you’re ready to dive in at any time!
✨Apply Directly Through Our Website
Don’t forget to check out the opportunities at Certitude and apply directly via our website. This way, you can express your interest in temporary roles and get ahead in the application process!
We think you need these skills to ace Referral and Assessment Coordinator in London
Some tips for your application 🫡
Show Off Your People Skills:In HR, showcasing your interpersonal skills is key. Make sure your CV highlights any experience you have dealing with talent management, resolving conflicts, or facilitating workshops. We want to see your ability to connect with others!
Tailor Your CV to HR:Use HR-specific language in your CV and cover letter. Mention any specific HR tools, software, or methodologies you’re familiar with, like ATS systems or performance management frameworks. This will show that you’re not just a good fit, but you've got the know-how to back it up!
Emphasise Your Flexibility:Since this is a temporary role, emphasising your adaptability and willingness to learn quickly is crucial. Include examples of how you've successfully jumped into new environments before or handled sudden changes in previous jobs. We love a team player who can hit the ground running!
Availability Matters:In your application, make sure to clarify your availability and commitment to the temporary position. This will help us understand when you can start and how you fit into our plans at Certitude. So, don’t be shy about laying it all out there!
How to prepare for a job interview at Certitude
✨Showcase Your Adaptability
Given that this is a temporary HR role at Certitude, it's crucial to demonstrate your flexibility and ability to adapt quickly. You might be thrown into new projects or systems, so share examples of how you've successfully navigated changes in past roles.
✨Familiarise Yourself with HR Tools
Many HR positions require familiarity with tools like HRIS or ATS systems. Before the interview, brush up on the specific software that Certitude uses—if you see any mentioned in the job posting, make sure you're ready to discuss them and your experience with similar tools.
✨Your Motivation Matters
As a temp, it's essential to convey your motivation for this role. Employers often look for candidates who are not just filling a position, but who are genuinely keen on contributing effectively in a short period. Consider sharing why you’re passionate about HR and how you see yourself adding value at Certitude.
✨Prepare for Real-World Scenarios
HR interviews often include situational questions that test your problem-solving skills. Think about common HR challenges, like dealing with conflict or managing onboarding efficiently, and prepare to discuss how you would handle these situations at Certitude.
