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- Tasks: Lead investigations and develop best practices to enhance learning across the organisation.
- Company: Join Certitude, a passionate organisation dedicated to supporting individuals in living their best lives.
- Benefits: Enjoy 25 days' leave, hybrid working, and various salary sacrifice schemes.
- Other info: Dynamic role with opportunities for professional growth and collaboration.
- Why this job: Make a real difference by improving investigation practices and supporting vulnerable communities.
- Qualifications: Experience in serious incident investigations and exceptional report writing skills required.
An exciting opportunity to join Certitude as we continue to grow.
Salary: £45,000 per annum
Hours: 37.5 hours
Job Type: Permanent – Full-time
Location: Hybrid working - Balham/Ealing office, services and working from home
Interview Date: Friday 22 May 2026
Benefits:
- A stimulating work environment full of opportunities to learn and develop
- 25 days' annual leave + bank holidays & enrolment onto a pension scheme
- 24-hour Employee Assistance
- Paid Enhanced DBS
- Eye care voucher
- Salary sacrifice schemes available: Travel to work loan, Cycle to work Scheme, Gym Membership & Tech Purchase
About the role:
The Investigations Practice and Learning Lead is responsible for engaging key internal and external stakeholders to develop and embed excellent investigation practices across Certitude. You will act as an expert lead and advisor to develop and embed a root cause analysis approach to ensure consistently high-quality investigations are undertaken, and learning outcomes are shared when things go wrong.
Duties will include:
- Act as the expert lead for all investigations, supporting investigators and ensuring that investigations (e.g. disciplinary, safeguarding, formal complaints, financial, grievance, serious incidents, etc.) are completed in accordance with our policies and processes, working collaboratively with stakeholders.
- Act as the lead for serious incident investigations and complaints, ensuring a consistent high-quality approach and compliance with internal and external requirements.
- Deliver investigations training to colleagues as and when needed, ensuring a pool of competent and capable investigators at all times.
- Engage and collaborate with colleagues in Quality, Learning and Development, HR, Finance and Operations to ensure a consistent approach to investigation, learning and recording of key themes and outcomes.
- Develop and maintain an effective recording system for the collation of investigation reports and appendices, correspondence, outcomes, recommendations, actions tracking and learning dissemination.
About you:
To be an Investigations Practice and Learning Lead at Certitude, the following are essential:
- Experience of investigating serious incidents, complaints, safeguarding issues, etc. within a large/complex organisation.
- Experience of conducting investigations using root cause methodologies.
- Exceptional report writing skills.
- Experience of developing investigation practice in an organisation through training, coaching and mentoring.
To read more about the role and the full person specification, please select the apply button to be taken to our website, then click on the link on the left of the page, titled ‘Job Description and Person Specification’.
About the Organisation:
We have a passion for life and make it our mission to support people in living the life they desire, whatever that may be. We care about the people we support and the work we do, and we would love for you to join us at Certitude.
Read more about us on our website and visit our work for us page. You can also learn about us through our Values and Behaviours.
Do you want to be an Investigations Practice and Learning Lead at Certitude? Select the apply button, complete an application form and someone from the Recruitment Team will be in touch! A job description and person specification are available when you apply. If you have any questions, please email our team.
All our posts are subject to an Enhanced DBS disclosure, as well as a full employment history and employment references. We are committed to equal opportunities in employment and the support provided, and we welcome applications from all sections of the community.
We reserve the right to close vacancies before the date stated when we have received sufficient applications from which to make a shortlist. You are advised to submit your completed application form as soon as possible to have the best chance of being considered.
Investigations Practice and Learning Lead employer: Certitude Support
Contact Detail:
Certitude Support Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Investigations Practice and Learning Lead
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and engage with professionals on platforms like LinkedIn. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for those interviews! Research Certitude thoroughly, understand their values, and be ready to discuss how your experience aligns with their mission. Practise common interview questions and think of examples that showcase your skills in investigations.
✨Tip Number 3
Follow up after your interview! A simple thank-you email can go a long way in leaving a positive impression. Mention something specific from your conversation to show you were engaged and are genuinely interested in the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining Certitude and contributing to our mission.
We think you need these skills to ace Investigations Practice and Learning Lead
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight your experience with investigations and root cause methodologies. We want to see how your skills align with the role, so don’t hold back on showcasing your relevant expertise!
Show Off Your Report Writing Skills: Since exceptional report writing is a must-have for this role, include examples of your previous reports or any relevant documentation you've created. This will help us see your writing style and attention to detail.
Engage with Our Values: Take a moment to reflect on our values and how they resonate with you. When you write your application, mention how your personal values align with Certitude’s mission. We love to see candidates who share our passion for supporting others!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the details about the role and our organisation there, which can help you craft a standout application.
How to prepare for a job interview at Certitude Support
✨Know Your Investigations Inside Out
Make sure you brush up on your knowledge of investigation practices, especially around root cause analysis. Be ready to discuss specific methodologies you've used in past roles and how they led to successful outcomes.
✨Showcase Your Training Skills
Since the role involves delivering training, think of examples where you've trained or mentored others. Prepare to share how you approach teaching complex topics and ensuring understanding among diverse audiences.
✨Engage with Stakeholders
Demonstrate your ability to collaborate with various teams. Have examples ready that show how you've worked with HR, Quality, or other departments to improve investigation processes and outcomes.
✨Prepare for Scenario Questions
Expect scenario-based questions that test your problem-solving skills. Think about past incidents you've investigated and be prepared to explain your thought process, decisions made, and the lessons learned from those experiences.