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- Tasks: Lead the adoption of a new care management system and support colleagues in using it effectively.
- Company: Join Certitude, a passionate organisation dedicated to supporting individuals in living their best lives.
- Benefits: Enjoy 25 days annual leave, health perks, and opportunities for personal development.
- Why this job: Make a real difference in care management while enhancing your digital skills.
- Qualifications: Experience with digital care platforms and strong communication skills are essential.
- Other info: Flexible hybrid working and a supportive team environment await you.
The predicted salary is between 52000 - 55000 £ per year.
An exciting opportunity to join Certitude as a Digital System Owner – Care Management System, as we continue to grow.
Salary: £52,000 – £55,000 per annum
Hours: 37.5 hours
Job Type: Fixed Term: 18 months
Department: Digital Delivery Team
Location: Balham, with the option to work in a hybrid way
Closing Date: Monday 20 April
Benefits:
- A stimulating work environment full of opportunities to learn and develop
- 25 days’ annual leave + bank holidays & enrolment onto a pension scheme
- 24-hour Employee Assistance
- Paid Enhanced DBS
- Eye care voucher
- Salary sacrifice schemes available: Travel to work loan, Cycle to work Scheme, Gym Membership & Tech Purchase
About the role:
We are introducing Log My Care, our new care management system, across Certitude, and this role is key to helping colleagues use it confidently and consistently. You’ll support the system as it becomes part of everyday practice, strengthen workflows, and make sure digital tools help us deliver great support.
The role of a Digital System Owner is to enable the safe, consistent and effective use of Log My Care so colleagues have clear workflows, reliable data, and a system that supports the way Certitude wants to work now and in the future.
Duties will include:
- Leading the adoption and ongoing development of Log My Care so it supports high‑quality, person‑centred support
- Defining and refining simple processes and workflows that reflect how Certitude expects support to be delivered and recorded
- Producing clear, accessible guidance and helping colleagues build clarity, capability and confidence in using the system
- Supporting and shaping a sustainable model for resolving queries and addressing more complex or high‑risk system issues
- Overseeing governance, permissions, data quality and change control through a safe and structured framework
- Managing and prioritising the improvement roadmap, guiding safe rollout of changes and future features
About you:
To be a Digital System Owner at Certitude, the following are essential:
- Significant experience owning Log My Care or a similar digital care platform, including configuration, governance and continuous improvement
- Experience designing or improving digital workflows to support consistent, person‑centred, high‑quality support
- Strong communication skills and confident in engaging colleagues at different levels
- Ability to simplify and explain digital concepts clearly to colleagues with varying levels of digital confidence
- Strong analytical, problem‑solving and organisational skills, able to manage competing priorities and support change
- Understanding of workflow logic, data structures, reporting capability, digital safety and system governance
Recruitment Process:
Chemistry Calls: Shortlisted applicants will be invited after the closing date
Call dates: Wednesday 22 April and Tuesday 28 April
Duration: 30-45 minutes
Instructions for applicants:
- We encourage all applicants to keep these dates/times free in case they are shortlisted for a chemistry call
- If someone is interested in the role but would like an informal discussion before applying, please email us to arrange this
Formal Interviews:
Shortlisted candidates from chemistry calls will then be invited to a face‑to‑face interview.
Interview details:
- Tuesday 5 May 2026 (This will be the only day of interviews)
- At Certitude’s Balham Head Office
About the Organisation:
We have a passion for life and make it our mission to support people in living the life they desire, whatever that may be. We care about the people we support and the work we do, and we would love for you to join us at Certitude.
Read more about us on our website and visit our work for us page. You can also learn about us through our Values and Behaviours.
Do you want to be a Digital System Owner at Certitude? Select the apply button, complete an application form, and someone from the Recruitment Team will be in touch! A job description and person specification are available via the apply button. If you have any questions, please email us.
All our posts are subject to an Enhanced DBS disclosure as well as a full employment history and employment references. We are committed to equal opportunities in employment and the support provided, and we welcome applications from all sections of the community.
We reserve the right to close vacancies before the date stated when we have received sufficient applications from which to make a shortlist. You are advised to submit your completed application form as soon as possible to have the best chance of being considered.
Please note - we do not provide sponsorship and will not consider any applications from candidates who are currently on a sponsorship.
Digital System Owner - Care Management System employer: Certitude Support
Contact Detail:
Certitude Support Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Digital System Owner - Care Management System
✨Tip Number 1
Get to know the company before your interview! Check out Certitude's website and social media to understand their values and mission. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your experience with digital care platforms like Log My Care aligns with what Certitude is looking for.
✨Tip Number 3
Don’t forget to prepare some questions for your interviewers! Asking about their current challenges with the care management system shows that you’re proactive and ready to contribute to solutions.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining Certitude and making a difference in the community.
We think you need these skills to ace Digital System Owner - Care Management System
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your experience aligns with the Digital System Owner role. Use keywords from the job description to show that you understand what Certitude is looking for.
Showcase Your Skills: Don’t just list your skills; provide examples of how you've used them in previous roles. Whether it’s improving digital workflows or managing a care management system, we want to see how you’ve made an impact.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon where possible. Remember, we’re looking for someone who can simplify complex concepts for colleagues!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, you’ll find all the info you need about the role there!
How to prepare for a job interview at Certitude Support
✨Know Your Digital System Inside Out
Make sure you’re well-versed in Log My Care and similar digital care platforms. Brush up on your knowledge of configuration, governance, and continuous improvement processes. This will help you demonstrate your expertise and show that you can lead the adoption of the system effectively.
✨Simplify Your Communication
Practice explaining complex digital concepts in simple terms. Since you'll be engaging with colleagues at different levels of digital confidence, being able to break down information will showcase your strong communication skills and make you a more appealing candidate.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled challenges in previous roles, especially those related to digital workflows or system governance. Highlighting your analytical and organisational skills will reassure the interviewers that you can manage competing priorities and support change effectively.
✨Understand Certitude's Values
Familiarise yourself with Certitude’s mission and values. Being able to align your answers with their commitment to person-centred support will demonstrate your genuine interest in the role and the organisation, making you a stronger candidate.