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For Companies At a Glance
- Tasks: Provide first line technical support online and over the phone for clients.
- Company: Join Anglia Ruskin IT Services, a dynamic team focused on tech solutions.
- Benefits: Gain hands-on experience, develop skills, and enjoy a collaborative work environment.
- Why this job: Perfect for tech enthusiasts wanting to solve real-world problems and grow their career.
- Qualifications: A background in IT or Computer Science is preferred; strong communication skills are essential.
- Other info: References available upon request; ideal for those looking to kickstart their tech career.
The predicted salary is between 24000 - 36000 £ per year.
Overview
I am an experienced help desk support team member with 3 years of experience in the field. I have provided first line technical support in a variety of work settings and have been a key team member for many helpdesk team projects. In my time at my current company, I have been pivotal as a support member in several implementations, roll-outs of updates and patches and the support and administration of the company Intranet. I am competent and highly qualified in a number of technical areas. I am now looking for new career opportunities in order to get more experience and further advance in my career.
Professional Experience
Help Desk Support Team Member
Anglia Ruskin IT Services, UK
2012 – Present
Job overview:
- Providing 1st line technical support online and over the phone for clients.
- Able to assist with remote technical issues using specialist software.
- Problem solving and troubleshooting events such as the nature of faults and the steps needed to resolve them.
- Creating user accounts and assisting in regular maintenance and technical support delivery of these accounts.
- Able to write up statistical and progress reports for supervising managers.
- Logging and prioritising client and end-user support calls for the 2nd line support team to create an efficient workflow and closing these jobs in a timely fashion.
- Ability to track, report on and monitor all the Help Desk incidents within defined customer service levels.
- Document and maintain the Help Desk’s policies and procedures to ensure efficiency.
- Use remote control software tools to diagnose and resolve faults.
Key skills and competencies:
- Strong communicator and excellent team-player.
- Highly proficient in resolving client queries and troubleshooting issues.
- Strong problem solving skills and ability to work under pressure.
- Understanding of hardware setups and configurations for PCs.
Education
BSc Computer Science – 1st
Anglia Ruskin University 2009 – 2012
3 A Levels: Maths (A), IT (A) Science (A)
The Orchard Sixth Form 2007 – 2009
11 GCSEs: 3 A*s, 3 A’s, 5 B’s
The Orchard Secondary School 2002 – 2007
Qualifications
City and Guilds Professional IT Qualification
References
Available on request
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Help Desk Support Resume Sample employer: Certiology - Everything Certification
Contact Detail:
Certiology - Everything Certification Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Help Desk Support Resume Sample
✨Tip Number 1
Network with professionals in the help desk support field. Attend industry events or join online forums where you can connect with others who work in similar roles. This can lead to valuable insights and potential job leads.
✨Tip Number 2
Consider obtaining additional certifications relevant to help desk support, such as CompTIA A+ or ITIL. These qualifications can enhance your skills and make you a more attractive candidate to employers.
✨Tip Number 3
Prepare for interviews by practising common help desk support scenarios. Be ready to demonstrate your problem-solving skills and how you handle difficult customer interactions, as these are key aspects of the role.
✨Tip Number 4
Stay updated on the latest technology trends and tools used in help desk support. Familiarity with new software and hardware can set you apart from other candidates and show your commitment to professional growth.
We think you need these skills to ace Help Desk Support Resume Sample
Some tips for your application 🫡
Tailor Your CV: Make sure to customise your CV to highlight your relevant experience in help desk support. Focus on your technical skills, problem-solving abilities, and any specific software you have used that aligns with the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for help desk support. Mention specific projects or achievements from your previous roles that demonstrate your capabilities and how they relate to the new position.
Highlight Key Skills: In your application, emphasise key skills such as communication, teamwork, and technical troubleshooting. Use examples from your experience to illustrate how these skills have contributed to your success in previous roles.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a help desk support role.
How to prepare for a job interview at Certiology - Everything Certification
✨Showcase Your Technical Skills
Make sure to highlight your technical expertise during the interview. Discuss specific software and tools you’ve used in your previous roles, especially those related to remote support and troubleshooting. This will demonstrate your capability to handle the technical demands of the job.
✨Emphasise Problem-Solving Abilities
Prepare examples of challenging technical issues you've resolved in the past. Use the STAR method (Situation, Task, Action, Result) to structure your responses. This will help the interviewer see your analytical skills and how you approach problem-solving under pressure.
✨Demonstrate Communication Skills
As a Help Desk Support team member, strong communication is key. Be ready to discuss how you effectively communicate with clients and team members. You might want to share instances where your communication skills helped resolve an issue or improve a process.
✨Familiarise Yourself with Company Policies
Before the interview, research the company’s help desk policies and procedures. Understanding their workflow and customer service levels will show your interest in the role and help you tailor your answers to align with their expectations.
