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For Companies At a Glance
- Tasks: Lead Performance & Scale efforts for the #1 PS Cloud solution on Salesforce.
- Company: Join Certinia, a global leader in Services-as-a-Business solutions.
- Benefits: Enjoy hybrid work options and collaborate with a diverse team.
- Why this job: Make a lasting impact in a high-growth environment with innovative technology.
- Qualifications: Experience in product management within a fast-paced SaaS environment is essential.
- Other info: Engage with global clients and drive data-driven decisions.
The predicted salary is between 54000 - 84000 £ per year.
Location: Harrogate / Hybrid
WHO WE ARE
Certinia (formerly FinancialForce) delivers a Services-as-a-Business platform that powers and connects all aspects of services operations, from services estimation and delivery to customer success management and financial planning and accounting. The company's Professional Services Automation (PSA), Customer Success, and ERP solutions delivered on Salesforce's leading cloud platform provide the ability to run a connected services business, deliver with intelligence, and achieve business agility. Headquartered in San Jose, California with offices around the world, Certinia is backed by Haveli Investments, General Atlantic and Salesforce Ventures.
THE ROLE
Do you want to drive and lead the Performance & Scale efforts for the #1 PS Cloud solution on the Salesforce platform, for the Service Economy? Do you love challenges? Are you comfortable leveraging the latest innovation and technology to build disruptive products? Do you thrive in a high-growth and global environment? Are you a collaborative learner who wants to make a lasting impact on our company's success? If so, read on! The Certinia Product Management team is looking for a Senior Product Manager to help us accelerate our Performance and Scale work for PS Cloud, to serve our largest global clients. In this role, you will be responsible to work with customers, Product leaders, Engineering and Architecture to enhance our P&S practices and drive exceptional scale in our industry leading solution. This includes defining strategy & best practices, leveraging tooling to empower the entire team, and driving specific performance and scale investments through focused teams. This position requires exceptional interpersonal and technical skills, someone to work with many departments and internal stakeholders such as engineering, product operations, other product managers, and UX designers to ensure that the opportunities are identified and prioritized. Additionally, you will be working with the telemetry and analytics tools to help drive data-driven decisions and investments.
WHAT YOU WILL DO IN THIS ROLE
- Understand and prioritize P&S investments for our PS Cloud solution
- Product manage those investments across multiple teams and multiple releases
- Interact with global customers, internal stakeholders and your peers
- Work with our Engineering partners to define our P&S strategy, best practices for both Product and Engineering and our approach to testing
- Participate in both release planning and release launch processes to drive our 3 times a year release plan
- Present P&S work and impact in a consumable way to peers and leadership throughout release cycle
- Engage with your peers building functional capabilities to provide guidance around “building P&S in”
WHAT YOU NEED TO BE SUCCESSFUL IN THIS ROLE
- Product management experience in a fast paced SaaS environment
- Experience engaging with large Enterprise customers
- Experience with telemetry analysis & data-driven decision making
- Understanding of and exposure to different types of testing (performance, concurrency)
- Ability to investigate and triage complex customer issues
- Knowledge of the Salesforce platform
WHAT ELSE WOULD BE GREAT
- An understanding of Enterprise Architecture patterns
- Awareness of and experience with Benchmark testing tools like Blazemeter / LoadRunner
- Exposure to development best practices, especially on the Salesforce platform
Senior Product Manager employer: Certinia
Contact Detail:
Certinia Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Product Manager
✨Tip Number 1
Familiarise yourself with the Salesforce platform and its ecosystem. Understanding how Salesforce operates and integrates with other tools will give you a significant edge, especially since this role involves working closely with engineering and product teams.
✨Tip Number 2
Network with current or former employees of Certinia or similar companies. Engaging in conversations about their experiences can provide valuable insights into the company culture and expectations, which can help you tailor your approach during interviews.
✨Tip Number 3
Brush up on your data analysis skills, particularly with telemetry and analytics tools. Being able to demonstrate your ability to make data-driven decisions will be crucial in showcasing your fit for this role.
✨Tip Number 4
Prepare to discuss specific examples of how you've successfully managed product investments in a SaaS environment. Highlighting your experience with large enterprise customers and performance testing will resonate well with the hiring team.
We think you need these skills to ace Senior Product Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant product management experience, especially in a SaaS environment. Emphasise your work with large enterprise customers and any experience you have with telemetry analysis and data-driven decision making.
Craft a Compelling Cover Letter: In your cover letter, express your passion for driving performance and scale in product management. Mention specific examples of how you've successfully managed products or projects that required collaboration across multiple teams.
Showcase Technical Skills: Highlight your understanding of the Salesforce platform and any experience with testing methodologies. If you have used benchmarking tools like Blazemeter or LoadRunner, be sure to mention this as it aligns with the role's requirements.
Prepare for Data-Driven Discussions: Since the role involves data-driven decision making, be ready to discuss your experience with analytics tools. Prepare examples of how you've used data to influence product strategy or improve performance in previous roles.
How to prepare for a job interview at Certinia
✨Showcase Your Product Management Experience
Be prepared to discuss your previous product management roles, especially in fast-paced SaaS environments. Highlight specific projects where you successfully managed multiple teams and releases, as this will demonstrate your ability to handle the responsibilities of the Senior Product Manager role.
✨Engage with Data-Driven Decision Making
Since the role involves telemetry analysis and data-driven decisions, come equipped with examples of how you've used data to inform product strategies. Discuss any tools or methodologies you've employed to analyse performance metrics and how they influenced your decision-making process.
✨Understand the Salesforce Ecosystem
Familiarise yourself with the Salesforce platform and its capabilities, as well as any relevant Enterprise Architecture patterns. Being able to speak knowledgeably about how your experience aligns with Salesforce's offerings will set you apart from other candidates.
✨Prepare for Collaborative Scenarios
Expect questions that assess your interpersonal skills and ability to collaborate across departments. Prepare examples of how you've worked with engineering, UX designers, and other stakeholders to drive product success, as this is crucial for the role.
