Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support Salesforce implementation and optimise business processes for a leading tech company.
- Company: Join Certinia, a global leader in Services-as-a-Business solutions.
- Benefits: Competitive salary, flexible remote work, and opportunities for professional growth.
- Why this job: Make a real impact by driving innovative projects and enhancing customer success.
- Qualifications: 3+ years as a business analyst with Salesforce experience and strong problem-solving skills.
- Other info: Dynamic team environment with excellent career advancement opportunities.
The predicted salary is between 36000 - 60000 £ per year.
Join to apply for the Salesforce Business Analyst II role at Certinia. Location UK - Harrogate or Remote. Deadline - 23rd December (applications will be shortlisted in the New Year 2026).
WHO WE ARE
Certinia delivers a Services-as-a-Business platform that powers and connects all aspects of services operations, from services estimation and delivery to customer success management and financial planning and accounting. The company’s Professional Services Automation (PSA), Customer Success (CS), and Financial Management (FM) solutions—delivered on Salesforce’s leading cloud platform—provide the ability to run a connected services business, deliver with intelligence, and achieve business agility.
THE ROLE
The focus of this position is to work closely with internal business units to gain in-depth understanding of their business strategy and processes, services and roadmap for the use of Sales Cloud, Service Cloud, Experience Cloud, PS Cloud and CS Cloud at Certinia. You will provide strategic business analysis services to the internal business units who utilize the Salesforce suite of products. You will be expected to translate knowledge of their strategic business goals into a best‑in‑class implementation of Salesforce to deliver the ‘First and Best’ initiative.
You will own the requirements gathering process for Salesforce, with a specific focus on a holistic design. You will see the value in optimizing business processes, using technology to deliver productivity improvements, automation and business decisions from real‑time, accurate data. You will consider how AI can help optimize workflows and help with scaling the Certinia business. Working with business stakeholders, the BA will consider the impact of business process change on the architecture of the Salesforce org. With this understanding, business requirements will be documented to a detailed level to enable our Salesforce administrators to implement directly, with limited iterations. In addition, the BA will advise on operational implications of proposed changes, maintaining an overall strategic view of business processes. The BA will be able to manage medium‑sized project work, operating as the project manager for those projects or enhancements, to define test plans and drive change management.
The Salesforce Business Analyst II will report to the VP, Global Business Operations.
WHAT YOU WILL DO IN THIS ROLE
- Support the implementation of the Customer1 strategy (a best‑in‑class Certinia & Salesforce implementation), by building relationships and partnerships with internal business units; identifying business needs; determining processes and practices; monitoring progress and results; recognizing and capitalizing on improvement opportunities.
- Work closely with business stakeholders to get an understanding of their core business processes.
- Assist other team members with the overall solution architecture of Salesforce, aligned to the stakeholders’ desired outcomes, including applications, systems, data & analytics, integrations, business processes, and technology.
- Own the requirements gathering process for Sales Cloud, Service Cloud and PSA for departments that support Certinia’s customer success.
- Translate requirements into clear and concise documentation needed to implement requirements by a Salesforce administrator without deep understanding of the related business area.
- Help to create robust testing plans for features and solutions created by the Salesforce Administrator team, to ensure the solution fulfills all new business requirements and functions correctly without breaking existing functionalities.
- Coordinate with the business to ensure they properly test new features before deployment to production.
- Drive projects to completion, either supporting project management directly or taking project management lead on medium projects.
WHAT YOU NEED TO BE SUCCESSFUL IN THIS ROLE
- 3+ years experience working as a business analyst, Product Owner or similar role, on Salesforce.
- Understanding of the key business processes that SaaS businesses use to sell, implement and support their solutions.
- Strong conceptual understanding and ability to clearly and concisely document complex workflows in a simple, elegant manner.
- Ability to analyze complex business/technical problems, synthesize solutions, and communicate options to a wide group of stakeholders.
- Strong personality, able to work with, challenge and convince key stakeholders, driving to outcomes, with a determined focus to get things done.
- Detailed operational understanding of Salesforce Sales Cloud & Service Cloud.
- Structured approach to project execution, ensuring that all parts are moving and taking active ownership to drive to successful outcomes.
- Understanding of Agile Methodology and the use of JIRA to run sprints.
- Proven track record of delivering medium projects to budget and deadlines.
PREFERRED/NICE TO HAVE QUALIFICATIONS
- Consulting experience, implementing multiple different ERP vendor solutions.
- Knowledge of Certinia products.
- Salesforce Trailheads or Admin Certifications.
- Project Management certification.
- Agile methodologies.
Seniority level: Mid‑Senior level. Employment type: Full‑time. Job function: Analyst. Industries: Software Development.
Salesforce Business Analyst II employer: Certinia
Contact Detail:
Certinia Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Salesforce Business Analyst II
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Certinia on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by understanding Certinia's products inside out. Dive into their Services-as-a-Business platform and think about how your skills can help optimise their Salesforce implementation. Show them you mean business!
✨Tip Number 3
Practice your storytelling! Be ready to share specific examples of how you've tackled challenges in previous roles. Use the STAR method (Situation, Task, Action, Result) to keep it structured and impactful.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your enthusiasm for the role can leave a lasting impression. Plus, it shows you're genuinely interested in joining the team.
We think you need these skills to ace Salesforce Business Analyst II
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Salesforce Business Analyst II role. Highlight your experience with Salesforce and any relevant projects you've worked on. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can contribute to Certinia's success. Be sure to mention specific experiences that relate to the job description.
Showcase Your Analytical Skills: As a business analyst, your analytical skills are key. In your application, provide examples of how you've tackled complex problems in the past. We love seeing how you approach challenges and find solutions!
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it makes the process smoother for everyone involved.
How to prepare for a job interview at Certinia
✨Know Your Salesforce Inside Out
Make sure you brush up on your knowledge of Salesforce Sales Cloud, Service Cloud, and PSA. Understand how these tools can optimise business processes and improve productivity. Be ready to discuss specific examples of how you've used Salesforce in past roles.
✨Understand Certinia's Business Model
Familiarise yourself with Certinia’s Services-as-a-Business platform and how it connects various aspects of service operations. This will help you articulate how your skills align with their goals and how you can contribute to their 'First and Best' initiative.
✨Prepare for Scenario-Based Questions
Expect questions that ask you to solve hypothetical business problems using Salesforce. Practice articulating your thought process clearly and concisely, demonstrating your ability to analyse complex issues and propose effective solutions.
✨Showcase Your Project Management Skills
Be prepared to discuss your experience managing medium-sized projects, especially in an Agile environment. Highlight your structured approach to project execution and how you've successfully driven projects to completion, ensuring all stakeholders are aligned.
