At a Glance
- Tasks: Lead product innovation and collaborate with customers to create impactful solutions.
- Company: Join Certinia, a global leader in Services-as-a-Business platforms, backed by top investors.
- Benefits: Enjoy hybrid work options, a dynamic environment, and opportunities for professional growth.
- Other info: Knowledge of Salesforce platforms and enterprise software is a plus.
- Why this job: Make a lasting impact while working with cutting-edge technology in a collaborative culture.
- Qualifications: Experience as a Product Manager, strong analytical skills, and a global mindset are essential.
The predicted salary is between 43200 - 72000 £ per year.
Product Manager II
Location: Harrogate / Hybrid 1 day per week
About Certinia
Certinia delivers a Services‑as‑a‑Business platform that powers and connects all aspects of services operations, from services estimation and delivery to customer success management and financial planning and accounting. The company’s Professional Services Automation (PSA), Customer Success (CS), and Financial Management (FM) solutions—delivered on Salesforce’s leading cloud platform—provide the ability to run a connected services business, deliver with intelligence, and achieve business agility. Headquartered in Austin, Texas with presence around the world, Certinia is backed by Haveli Investments, TA Associates, General Atlantic and Salesforce Ventures. For more information, visit www.certinia.com.
The Role
Do you want to drive and lead the product innovation efforts? Do you love challenges? Are you comfortable leveraging the latest innovation and technology to build disruptive products? Do you thrive in a high-growth and global environment? Are you a collaborative learner who wants to make a lasting impact on our company's success? If so, read on!
We are looking for a Product Manager to deliver powerful, intelligent yet simple‑to‑use solutions that let our customers run the best professional services organisations on the planet.
This product manager will lead a feature crew on our Salesforce CRM Analytics product, reporting to the Decision Intelligence Manager, Product Management.
What You Will Do in This Role
Engage with Customers
- Customers are at the heart of everything we do. You will be empowered to collaborate fully with customers to gain a deep understanding of their goals and challenges, bringing insights and opportunities back to the wider team to explore new solutions.
Drive Strategy
- Own the strategy for your part of the product - which is typically aligned to a key customer persona.
- Influence overall product strategy by sharing your insights into customer needs.
- Collaborate with leadership to drive strategic investments and specific customer needs in parallel.
- Work with engineering and design partners to define the shared OKRs for your feature crew, ensuring strategy meets practice.
Discovery & Delivery
- Own the discovery and delivery objectives for your assigned domain.
- Develop a rich understanding of customer needs in your problem space through customer interviews, stakeholder interviews, usage metrics data, and customer ideas.
- Synthesise and structure your discovery using AI.
- Leverage our AIDLC with engineering leads to prototype and test potential solutions at pace (you will receive training on our AIDLC).
- Partner with the design and engineering leads in your feature crew to explore potential solutions and test these to discover the best solution.
- Work with your feature crew to iteratively deliver the highest value solution to our customers, learning, adapting and iterating on the fly.
- Draw on support from your experienced peers and discipline leads across Product Management, design and engineering.
- Own the responsibility for ensuring that features are ready to ship.
- Design BI data models with your feature crew based on knowledge you gain about the structure of our PS Cloud product.
- Design data visualisations with your UX designer and engineering leads to present services metrics in a powerful and engaging way.
Go To Market
- Collaborate with key customers to help them adopt and go‑live with the latest versions of the product, including capabilities which you helped shape, design and deliver.
- Help train our sales, services and support teams so they can make customers successful.
- Present new functionality to customers and partners as part of the new release process at webinars, our conference and occasionally one‑on‑one.
- Answer escalated customer queries on functionality and identify bugs.
What You Need to Be Successful in This Role
- Extensive and demonstrable experience as a Product Manager or Product Owner
- A proven understanding of modern Product Management practices, such as Opportunity Canvases, User Story Maps, Objectives and Key Results, Lean UX, rapid prototyping and storyboarding.
- Experience working on enterprise software products and a working knowledge of the constraints and opportunities that this implies.
- Experience of building Reporting and Analytics solutions, either as products or as internal solutions in your role.
- Working knowledge of financial concepts – revenue, invoicing, profit and margin, forecasting
- A hunger and ability to learn quickly and work through ambiguity to create clarity.
- Strong interpersonal skills with the ability to both listen and lead.
- Product design, analytical and problem‑solving skills.
- Experience working in an Agile environment.
- Strong attention to detail.
- A global mindset – we are a global company with global customers.
What Else Would Be Great
- Experience of Salesforce's CRM Analytics or other BI product such as Power BI, Tableau or other BI product
- Knowledge of the Force.com platform, Apex, Visualforce and Lightning Frameworks are a strong plus.
- Knowledge of SF Data Cloud
- An understanding of Professional Services organizations and personas we are serving with our solution/s.
- Knowledge of the “business of services” from Sales to Service Delivery to Finance across the customer lifecycle at an enterprise level.
- Previous experience working on ERP/PSA solutions, CRM solutions, CPQ solutions and/or cloud platforms is highly desirable.
- Experience navigating the strengths and limitations of a platform architecture.
Product Manager II -UK in Harrogate employer: Certinia
Certinia is an exceptional employer that fosters a collaborative and innovative work culture, allowing Associate Software Engineers to thrive in a hybrid environment. With a strong emphasis on professional development, employees are encouraged to enhance their skills while contributing to impactful projects on the Salesforce platform. Located in the vibrant town of Harrogate, the company offers a supportive atmosphere that values teamwork and continuous learning, making it an ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Product Manager II -UK in Harrogate
✨Tip Number 1
Familiarise yourself with the specific tools and methodologies mentioned in the job description, such as Opportunity Canvases and Lean UX. Being able to discuss these concepts confidently during your interactions will demonstrate your expertise and alignment with the role.
✨Tip Number 2
Engage with current trends in Product Management, especially within the enterprise software space. Showcasing your knowledge of recent innovations or case studies can help you stand out as a candidate who is not only experienced but also forward-thinking.
✨Tip Number 3
Network with professionals in the industry, particularly those who have experience with Professional Services Automation (PSA) solutions. This can provide you with valuable insights and potentially lead to referrals that could enhance your application.
✨Tip Number 4
Prepare to discuss how you've successfully collaborated with cross-functional teams in previous roles. Highlighting your interpersonal skills and ability to drive strategy will resonate well with the expectations outlined in the job description.
We think you need these skills to ace Product Manager II -UK in Harrogate
Some tips for your application 🫡
Understand the Role:Before applying, make sure to thoroughly read the job description for the Product Manager II position. Understand the key responsibilities and required skills, and think about how your experience aligns with these.
Tailor Your CV:Customise your CV to highlight relevant experience in product management, especially in enterprise software. Use specific examples that demonstrate your understanding of modern product management practices and your ability to drive strategy.
Craft a Compelling Cover Letter:Write a cover letter that showcases your passion for product innovation and your collaborative approach. Mention specific experiences where you engaged with customers or drove product strategy, and explain how these experiences make you a great fit for Certinia.
Showcase Your Skills:In your application, emphasise your analytical and problem-solving skills, as well as your experience in Agile environments. If you have knowledge of the Force.com platform or previous experience with ERP/PSA solutions, be sure to include this information.
How to prepare for a job interview at Certinia
✨Understand the Company and Its Products
Before your interview, take the time to research Certinia and its product offerings. Familiarise yourself with their Services-as-a-Business platform and how it integrates with Salesforce. This knowledge will help you demonstrate your genuine interest in the role and the company.
✨Prepare for Customer Engagement Scenarios
Since the role emphasises engaging with customers, be ready to discuss how you would approach understanding customer needs and challenges. Prepare examples from your past experiences where you successfully collaborated with customers to drive product innovation.
✨Showcase Your Agile Experience
As the position requires experience in an Agile environment, be prepared to discuss your familiarity with Agile methodologies. Share specific instances where you contributed to Agile processes, such as sprint planning or retrospectives, and how they led to successful product outcomes.
✨Demonstrate Problem-Solving Skills
The role requires strong analytical and problem-solving skills. Be ready to present a case study or example where you identified a problem, analysed data, and implemented a solution. Highlight your thought process and the impact of your actions on the product or team.
